We returned late from a very long day to be welcomed by the most hospitable staff. They were very attentive and caring through out our entire experience and we were very lucky to be served by their Service Champion. The food was delicious and there wasn't a very long wait between each course so we were able to enjoy the ambience. The food portions are medium to generous quantity but don't waiver from quality. It's conveniently located at the street level of the Bay Hotel so it was always an easy commute to walk across the road to Vivocity after breakfast. Thank you for your service, we will return on our next Singapore holiday.
Went for the weekend hotpot ala carte buffet. the experience wasn't really good. The premium platter did not seem too premium, and what was advertised was that it came with Kurobuta pork and wagyu beef but these were not available. The rest of the food that came did not seem fresh either. and the concept of having small individual hotpots that require frequent gourmet wick changing did not seem practical. Spent a lot of time waiting for the water to boil. On the other hand, the waiters and manager were really nice people.
Very little variety and choice. Service very slow and drinks are not included. Noisy and not value for money.
Before i start badmouthing the food, I must first commend the excellent service rendered by the servers. They are attentive and very courteous. The only fresh food you are going to get are the veggies and noodles. The premium platter is either a big joke or embarrassment. The beef and pork were grey and you can forget about the small bamboo clams and mini sea cucumber. On the buffet spread... the meats were better than the premium platter. The pork and chicken look the best among the meats and seafood. The prawns when cooked.... we're mushy and broke into pieces easily. Enough said.... I seriously hope the servers should start looking for new employment elsewhere. One Caucasian couple ordered burgers and they actually returned them and switched to the hotpot buffet. I am sure they regretted the move.