Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station)

Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station) Reviews

Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station)

No. 1 Xingye Road, Guangzhou, ChinaView Hotel Details
Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station)
Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station)Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station)Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station)
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Guangzhou Nanhong Aust Hotel (Tianhou Palace of Nansha Passenger Port Station) Guest Reviews

4.6/5
Great
574 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(574)
Positive reviews(539)
Reviews with photos/video(81)
Friendly front desk staff(63)
Classy environment(60)
Quiet & comfortable(34)
Great value for money(28)
Many amenities(15)
Stayed multiple times(8)
Tasty restaurant(7)
Average lighting(3)
Negative reviews(35)
Mierfudeliuqi
Comfy Room - City-View (2 beds)
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 4, 2024
It is relatively quiet, located at the foot of Huanglushan Forest Park, with a beautiful environment. The oxygen ions in the air are really good. If you sleep in the city center, you will probably not wake up. Here, there are enough oxygen ions. I fell asleep very well in an instant.
Original TextTranslated by Google
Response from Property: Dear "Milford Liu Qi", Hello! Thank you for choosing Guangzhou Nanhong Aust Hotel and taking the time to share your stay experience here. We always strive to create a perfect stay experience for our guests. We wish you and your family good health and all the best.
Guest User
Comfy Room - Garden-View (Double bed)
Stayed in Apr 2024
Business travellers
30 review
3.1/5
Posted on May 1, 2024
Hygiene: quite clean, Environment: in the village Service: average Facility: a bit old
Original TextTranslated by Google
Response from Property: Dear "M28241****", hello! The hotel is located at the Nansha entrance of the Dongguan-Foshan Expressway in Nansha District, backed by Huangshanlu Forest Park and adjacent to the Tianhou Palace Scenic Area; it has an excellent geographical location and convenient transportation. The hotel is designed in a business casual style, and the designer mostly uses warm colors, committed to bringing a warm and comfortable stay a**osphere to every guest. Regarding the facility issue you raised, we are doing our best to upgrade and renovate it, and look forward to your next visit! Have a pleasant journey!
Feixiangdeyulou7
Family Suite
Stayed in Feb 2024
Friends
10 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The environment and hygiene of the hotel are very good! Their meals are delicious, the service attitude is good, and the requirements of the guests can be met. I hope to stay again next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of Xiaote. The hotel is located next to the east entrance of Huangshanlu Park, with beautiful environment and pleasant air. It is not far from Tianhou Palace, Yacht Club, Nansha Golf Club and other attractions. It is a good choice for your leisure and vacation. Looking forward to your visit again!
Anonymous User
Comfy Room - Garden-View (Double bed)
Stayed in Jan 2024
Business travellers
37 review
5.0/5
Outstanding
Posted on Jan 20, 2024
The room is clean, the service attitude is good, the facilities and equipment are complete~ The room space is also large, it is a good place.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your attention and affirmation to Xiaote. Your support and encouragement are the driving force for our continuous progress. May our warm and sunny service bring you the supreme service experience. The hotel is not far from the Nansha exit of the Guanfo Expressway and has a superior geographical location. There is a multi-functional restaurant on the second floor of the hotel, which can provide a variety of Chinese and Western cuisine. Looking forward to meeting you again!
Guest User
Comfy Room - City-View (2 beds)
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 18, 2024
The facilities are complete, the service is enthusiastic, and the front desk is very hospitable!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of Xiaote. In addition to guest rooms, the hotel also has meeting rooms, banquet halls, and restaurants. If you have meeting needs or weddings, annual meetings, banquets, team building, etc., you can call the switchboard to contact us directly.
Guest User
Comfy Room - Garden-View (Double bed)
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 29, 2023
Very good Service: very patient and polite Environment: the hotel is relatively new and comfortable Sanitation: clean Facilities: complete
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your attention and affirmation to Xiaote. Your support and encouragement are the driving force for our continuous progress. May our warm and sunny service bring you the supreme service experience. The hotel is not far from the Nansha exit of the Guanfo Expressway and has a superior geographical location. There is a multi-functional restaurant on the second floor of the hotel, which can provide a variety of Chinese and Western cuisine. Looking forward to meeting you again!
Guest User
Superior Room - City-View (2 beds)
Stayed in Nov 2023
Other
42 review
3.7/5
Posted on Nov 21, 2023
The air conditioner made a lot of noise, and the air from the air conditioner outlet was not cool, it felt the same as the room temperature, and the air conditioner temperature setting was lowered but there was no cooling effect. I suggest the hotel to check the cause.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your attention and affirmation of Xiaote. Your support and encouragement are the driving force for our continuous progress. We will definitely implement your suggestions. It is our responsibility that this stay did not bring you pleasure. We look forward to your next stay. May our sunny and warm service bring you the supreme service experience. The hotel is not far from the Nansha exit of the Dongguan-Foshan Expressway and has a superior geographical location. There is a multi-functional restaurant on the second floor of the hotel, which can provide a variety of Chinese and Western cuisine. Looking forward to meeting you again!
Guest User
Comfy Room - Garden-View (Double bed)
Stayed in Jan 2024
Business travellers
26 review
5.0/5
Outstanding
Posted on Jan 25, 2024
The hotel room is nice, spacious, quiet and comfortable
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your attention and affirmation to Xiaote. Your support and encouragement are the driving force for our continuous progress. May our warm and sunny service bring you the supreme service experience. The hotel is not far from the Nansha exit of the Guanfo Expressway and has a superior geographical location. There is a multi-functional restaurant on the second floor of the hotel, which can provide a variety of Chinese and Western cuisine. Looking forward to meeting you again!
Guest User
Comfy Room - Garden-View (Double bed)
Stayed in Dec 2023
Friends
2 review
5.0/5
Outstanding
Posted on Dec 3, 2023
The front desk service is very good 👌, the hotel facilities are complete and great
Original TextTranslated by Google
Response from Property: Thank you very much for your review in your busy schedule. Nanhong Auster Hotel starts from a hotel but is more than a hotel! Every guest who comes to Nanhong Auster is our friend. It is a great pleasure to have friends coming from afar! Thank you for your supervision and recognition. We will continue to work hard to improve the service quality and environmental facilities of the hotel. I hope you will continue to give us support and encouragement. We look forward to your visit again! Finally, I wish you all the best and a pleasant journey!
dyino
Superior Queen Room
Stayed in Apr 2024
Business travellers
12 review
3.2/5
Posted on Apr 28, 2024
There are stains on the indoor carpet and stains on the seat cushions. The lobby lighting is not bright enough and there is a musty smell in the corridor. The air conditioning has poor cooling effect and loud wind noise. The TV is faulty, there is no program, and the app cannot be opened.
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. "dyino", hello! Thank you for taking the time to leave us a review. We are deeply sorry for the problems you reported and the bad experience you had. We have reported your feedback to our superiors and informed the relevant depar**ents to make comprehensive rectifications in detailed training. We look forward to your next visit to witness our changes. If you have any questions during your stay, please call the switchboard to contact our front desk. We will do our best to help you solve the problem! In the future work, we will continue to improve our service skills and improve facilities and equipment, just for your satisfaction. We look forward to your next visit.
Guest User
Comfy Room - Garden-View (Double bed)
Stayed in Oct 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Jason has good service, comfortable rooms, convenient location, luxurious facilities, highly recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your attention and affirmation to Xiaote. Your support and encouragement are the driving force for our continuous progress. May our warm and sunny service bring you the supreme service experience. The hotel is not far from the Nansha exit of the Guanfo Expressway and has a superior geographical location. There is a multi-functional restaurant on the second floor of the hotel, which can provide a variety of Chinese and Western cuisine. Looking forward to meeting you again!
Anonymous User
Comfy Room - Garden-View (Double bed)
Stayed in Oct 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Oct 25, 2023
The front desk staff is very friendly and welcoming! The room is warm and comfortable! A very good choice!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of Xiaote. In addition to guest rooms, the hotel also has meeting rooms, banquet halls, and restaurants. If you have meeting needs or weddings, annual meetings, banquets, team building, etc., you can call the switchboard to contact us directly.
Guest User
Comfy Room - Garden-View (Double bed)
Stayed in Apr 2024
Business travellers
3 review
3.2/5
Posted on Apr 13, 2024
The pillows are super uncomfortable. The big bed room of 273 uses this kind of pillow that has been eliminated long ago. The hotel industry is so competitive now, from all kinds of electronic facilities to bedding, you still use this kind of pillow? And there is only one pillow and no cushion, no choice?! The water pressure and hot water speed are average, and the air conditioner is super invincible and not cool! It was so hot that I couldn't sleep all night. I stayed up all night and I was convinced! How do you operate in summer? Huh?
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. "M18339****", hello! First of all, thank you for your visit. We are deeply sorry for the unpleasant experience you had during your stay! The hotel management attaches great importance to your feedback. We sincerely hope that you can give us a chance to make up for it. We will cherish the hard-won opportunity and keep your good advice in mind. It has always been our pursuit and purpose to create a comfortable and pleasant stay experience for guests with professional and enthusiastic service. In the future work, we will continue to improve our service skills and improve facilities and equipment, just for your satisfaction. We look forward to your next visit.
Guest User
Comfy Room - City-View (2 beds)
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The hotel is nice, of four-star standard, and the restaurant is very distinctive, offering both Chinese and Western cuisine, with a rich variety of dishes and reasonable prices.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. The hotel is located next to the Nansha exit of the Dongguan-Foshan Expressway, with convenient transportation. Next to the hotel is the entrance to Huangshanlu Forest Park. There are many representative attractions in Nansha within three kilometers: Tianhou Temple, Yacht Club, Nansha Golf Club, Binhai Park, etc. It is a good choice for your travel and business trip. There is a restaurant on the second floor of the hotel that can accommodate 120 people at the same time. It is cost-effective and the products are exquisite. You are welcome to taste it next time you come.
Guest User
Comfy Room - City-View (2 beds)
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The room facilities are very new and comfortable, but the new carpet has some smell and needs more ventilation. The waiter's attitude is enthusiastic and responsive, which makes people feel warm. I will choose to stay here next time.
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. "M262029****", thank you for your recognition of Xiaote. The hotel is located next to the east entrance of Huangshanlu Park, with beautiful environment and pleasant air. It is not far from Tianhou Palace, Yacht Club, Nansha Golf Club and other attractions. It is a good choice for your leisure and vacation. Looking forward to your visit again!