Hangzhou West Lake Xinqiao Hotel Reviews
Hangzhou West Lake Xinqiao Hotel
No. 226 Jiefang Road, Hangzhou, ChinaView Hotel Details
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Hangzhou West Lake Xinqiao Hotel Guest Reviews
4.7/5
Amazing
4126 review
Verified reviewsLocation4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(4126)
Positive reviews(4038)
Reviews with photos/video(923)
Friendly front desk staff(701)
Delicious breakfast(360)
Convenient for shopping(302)
Would stay again(215)
Near shopping area(143)
Secluded lake view(87)
Perfect for kids(74)
Excellent afternoon tea(27)
Negative reviews(88)
KoonMeng Chow
Superior Room (2 beds)
Stayed in Apr 2024
Couples
5 review
Outstanding
Posted on Apr 22, 2024
Nice hotel with a Garden Terrace to view the West Lake. Hotel is dated but it is clean and non smoking. We were well assisted by a staff Ms Wang who was courteous and attended to our needs.
Response from Property: Thankyou for taking the time to let us know about your stay. By letting we know the great job our people are doing and the great hotel we have, we will be encouraged to an even better job at being the best hotel in Hangzhou.Thankyou
KIM ANN
Superior Double Room
Stayed in Mar 2024
Business travellers
2 review
Amazing
Posted on Mar 26, 2024
The hotel is good and location is best. walking around can see shopping and rest eat. The only thing need to improve is there is no hanging of clothes inside the toilet.
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
Traveler@China
Superior Double Room
Stayed in Dec 2023
Other
3 review
Posted on Feb 1, 2024
It was an old hotel with old decorations but a very good location. As for the restaurant, they didn't serve any international breakfast, and even when I was there it was a holiday and we couldn't find an empty table or chair to sit in the restaurant. The behavior of the staff was also unacceptable.
Response from Property: Thankyou for taking the time to write a comment about your stay with us. Your comment focused on one part of the hotel and you can be assured we will make sure the people involved get to hear your comments. They will make the team work harder and be better. Thankyou.
Simon
Side West Lake Twin Bed Room
Stayed in Apr 2023
Solo travellers
6 review
Posted on Apr 26, 2023
Only advantage is the distance to west lake.
I booked a twin room. Suprise to get a room with 3 beds.
Hotel deco and style of the room is old and tired. Cleaniness is bad. Hair on room floor. Carpet not clean. the Toliet door handle of my roomis broken
6/8
Response from Property: Dear guest，Thankyou for taking the time to let us know about your stay. Your comments about the room are disappointed. our comment focused on one part of the hotel and you can be assured we will make sure the people involved get to hear your comments. They will make the team work harder and be better. Thankyou.
Guest User
Superior Double Room
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 29, 2024
Very luxurious and close to West Lake. Highly recommendable
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
meltemirocks
West Lake Side Queen Room
Stayed in Feb 2023
Couples
17 review
Great
Posted on Feb 12, 2023
I booked this room for a birthday and we were not disappointed! At the beginning we were put in a higher room, but with no view of the lake, so I asked to be moved and the staff was kind and gave us another room with view and an amazing, huge, bathtub.
The position is pretty comfortable to reach the lake and has many amenities and shops around, in various malls.
On the 3rd floor there is also the connection to a spa (not owned by the hotel) that we enjoyed a lot.
The breakfast was very rich and varied, but I suggest not to go at 9 on Sunday, because it will be a little hard to find a seat!
Response from Property: Dear Guest，Thankyou for taking the time to let us know about your stay. Your comments will be read to our people in each of our depts meetings and in this way we can make sure our people are inspired to keep doing the great things they do to make us a great hotel guest’s love. -Guest Experience Manager
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
1 review
Outstanding
Posted on Apr 25, 2024
Good Location, Room Clean, Service good
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
Marterliana
Side West Lake Twin Bed Room
Stayed in Sep 2023
Family
2 review
Great
Posted on Sep 18, 2023
Location, location, location and very well maintained hotel
Response from Property: Dear guest,really thanks to your comments about your stay in Xinqiao Hotel. we're looking forward to see you in the future. -Guest Experience Manager
Bingji
Superior Double Room
Stayed in Mar 2024
Business travellers
10 review
Great
Posted on Apr 29, 2024
Good service and location
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
Guest User
Deluxe Business Double Room
Stayed in Sep 2022
Couples
23 review
Posted on Oct 3, 2022
I think price and hotel quality is not matching. The price is overvalued. I will book other options if I stay there.
Hotel and room cleaning was good
Breakfast was bad
Response from Property: Dear guest，thank you for your feedback. Your suggestion is very important to us. We'll keep going and looking forward to see you again. -Guest Relation Officer,Lucy
AlinkaShock
Superior Double Room
Stayed in Oct 2021
Business travellers
11 review
Outstanding
Posted on Jan 13, 2022
It was such a pleasant stay 😊 Room was quite big and clean, but kinda old. Location of the hotel is great 👍 Walking distance to West Lake 👌 also they have nice view point at the hotel, where you can see a beautiful sunset 🤩
Response from Property: Dear guest, we are glad you choose XinQiao hotel in Hangzhou. At the same time, we are so pleasure when we are receiving your approval. We hope you feel comfortable in here. Certainly, we look forward to your visit next time. _____Guest experience management
XiaoJenny so BB
Superior Double Room
Stayed in Dec 2022
Friends
100 review
Outstanding
Posted on Feb 3, 2023
Very Good Hotel
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better.
Dani Grego
Superior Double Room
Stayed in Jul 2021
Couples
8 review
Outstanding
Posted on Jul 22, 2021
Great location. Friendly staff. Clean and spacious room.
Response from Property: Dear guest，thank you for your positive feedback about your stay in Hangzhou Xinqiao Hotel. We're looking forward to see you again in the future. ——Guest Experience Manager
pumliam
Superior Double Room
Stayed in Jun 2021
Couples
7 review
Outstanding
Posted on Jun 20, 2021
One of the best places in Hangzhou to stay at
Response from Property: Dear Guest， thank you for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your positive comment is well received and I have personally talked to our department heads about your kind reference. I know it inspires them to continue to go above and beyond, what we call Cousu Main Service. ——Guest Experience Manager
Guest User
Deluxe Business Double Room
Stayed in Apr 2024
Family
17 review
Outstanding
Posted on May 8, 2024
I stayed at this hotel in July 2017. I remember my son was only 8 months old at that time. I went there again on May Day this year and my son is almost 8 years old! The same room, some places have been renovated, and the hotel lobby has also changed a lot. I still like it here! The hotel is very conveniently located, a seven-minute walk from the West Lake Park Pier, and the shopping mall is right next to it, which is very convenient for eating and shopping. If I have to say one disadvantage, the water pressure for taking a shower is not strong enough. I hope it can be improved in the future. It is a very pertinent suggestion!
Original TextTranslated by Google
6/11
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