Hilton Chengdu Chenghua

Hilton Chengdu Chenghua Reviews

Hilton Chengdu Chenghua

No. 99 West Tashuiqiao Street, Chengdu, ChinaView Hotel Details
Hilton Chengdu Chenghua
Hilton Chengdu ChenghuaHilton Chengdu ChenghuaHilton Chengdu Chenghua
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1 night

Hilton Chengdu Chenghua Guest Reviews

4.8/5
Amazing
3842 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(3842)
Positive reviews(3768)
Reviews with photos/video(650)
Classy environment(395)
Would stay again(201)
Friendly front desk staff(184)
Delicious breakfast(143)
Perfect for business trips(66)
Great swimming pool(30)
Easy to call taxis(24)
Excellent afternoon tea(17)
Negative reviews(74)
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Great location in downtown Chengdu with many restaurants walking distance, including supermarkets and pharmacies. Excellent breakfast with asian and western options.
Response from Property: Dear guest, welcome to Hilton Chengdu Sincere Center. We are glad to see that you are satisfied with the hotel breakfast. We believe that the steaming hot Dandan noodles, Zhong dumplings and nutritious porridge will surely start a day full of energy for you. The hotel is located within the Second Ring Road, adjacent to Metro Line 3, only a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Giant Panda Breeding Research Base. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, wishing you a happy life~
Anonymous User
Hilton Twin Room
Stayed in Mar 2024
Family
7 review
3.2/5
Posted on Apr 4, 2024
Just so so
Response from Property: Dear guest, thank you for choosing Hilton Chengdu Xiexin Center. We are very sorry that we could not give you a pleasant stay. We value every guest's feedback and hope to hear more of your suggestions and opinions to help us find problems in time and improve them. If you encounter any problems during your stay, you can call the Guest Service Center to transfer you to the front desk guest. Service Manager, we will try our best to help you solve the problems you encounter. I wish you a pleasant journey and all the best.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Couples
2 review
4.0/5
Very Good
Posted on Jul 8, 2023
Love the room as it was clean. Breakfast selection was good also. Check in and checkout service just ok.
Response from Property: Dear customer, thank you for choosing Hilton Chengdu Xiexin Center and leaving your review of the hotel! The hotel is located within the Second Ring Road, adjacent to Metro Line 3, only a 10-minute drive from the Chunxi Road business district, and a 15-minute drive from the Giant Panda Breeding Research Base. The bright floor-to-ceiling windows provide a panoramic view of the bustling city scenery, allowing you to relax and unwind. The new Chinese-style rooms are equipped with modern facilities such as wireless Internet, high-definition TVs and writing desks, allowing you to worry-free at work during your leisure time. Letting guests enjoy a warm and comfortable environment and professional and sincere service is our primary goal. I believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay you have is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Lika
Hilton Room (Double bed)
Stayed in Jul 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Oct 5, 2023
It was good, clean hotel, nice stuff, downtown of the city, I love it
Response from Property: Dear Guest, thanks for taking time to review your recent stay with us. We are pleased to know that you enjoyed your stay at Hilton Chengdu Chenghua and we look forward to welcoming you again when your next travel brings you back.
K
Hilton Room (Double bed)
Stayed in Mar 2023
Solo travellers
9 review
3.5/5
Posted on Mar 27, 2023
Good stay and access to the facilities. Helpful staff! Beautiful large room with a bath! Breakfast was good enough with varied options. Small improvements to make for a better pleasant stay. 1. Encourage all customers not to smoke in communal areas. Especially at breakfast in corridors. My room began to smell of smoke! 2. Cleanliness of the leisure facilities. Checking the showers are working for the swimming. 3. Encourage all customers not to spit in the swimming areas. Besides all of this nice enough stay with comfortable room for the weekend.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Chengdu Chenghua and leaving your affirmation. We hope that our high-quality service and comfortable stay experience will leave you with unforgettable memories after your departure. Thank you again for staying and hope to see you again soon. Wish you a smooth journey and a happy life!
Hilton Room (Double bed)
Stayed in Jun 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 30, 2023
It was good location, and better service
Response from Property: Hello, dear guest, it is a pleasure to meet you in Chengdu. We are proud to see how comfortable you were during your stay, especially when you praised the service of our front desk team members. We will also convey your praise to our colleagues serving on the front line as soon as possible. I believe we will bring our warm and hospitable services to more guests. We sincerely look forward to meeting you again, and wish you a pleasant journey and successful work.
Anonymous User
Deluxe Double Room
Stayed in Sep 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 25, 2023
Awesome service
Response from Property: Warm greeting from Hilton Chengdu Chenghua!Thank you very much for having taken the time to complete the guest questionnaire. It gives us great pleasure to know that you were pleased with our service and your stay was an enjoyable one.Warm greeting from Hilton Chengdu Chenghua!In the meantime, we forward to welcoming you back to our hotel in the near future.
Guest User
Hilton Room (Double bed)
Stayed in Dec 2021
Business travellers
1 review
4.5/5
Great
Posted on Dec 14, 2021
I had a pleasant stay. It was very clean and up to expected Hilton standard. All staff members were very courteous and helpful.
Response from Property: Thanks very much for taking time to review your recent stay with us at Hilton Chengdu Chenghua. It's such a great honor to learn that your found the stay a pleasant. It is a great motivation to encourage the team members to maintain an excellent standard of service. Looking forward to host you again in the future!
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 4, 2024
First of all, the location is very convenient, and it's very close to take a taxi to anywhere. Secondly, the room is very clean. Although it is not a newly opened hotel, the facilities are quite new. Finally, the overall service attitude is very good and very enthusiastic. The housekeeper Xiaoqian will help me solve the problem in time and will always pay attention to the guests' experience. I decided to stay here again when I go to Chengdu in the future.
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Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 8, 2024
The housekeeper Xiaoqian helped to arrange the room very well. The rooms we were traveling with were arranged on the same floor, which was very convenient. The room was clean, bright, comfortable and tidy. The location was also good. It was a very good choice for accommodation in Chengdu~
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Response from Property: Dear customer, thank you for choosing Hilton Chengdu Sincere Center and for your recognition of the hotel's facilities, environment, sanitation and services! Our primary goal is to provide guests with a warm and comfortable environment and professional and sincere services. We have shared your comments with the relevant departments. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay is an unforgettable experience. Looking forward to meeting you next time, and wish you a happy life~
Chouchoumama
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The hotel is very new, beautifully decorated, with great service and a good location. It only takes half an hour to get to the Panda Base. There are also many delicious foods around. Thank you Xiao Huan for your care during the past two days. I had a very happy stay and will come back next time.
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KayeLuca
Hilton Twin Room
Stayed in Apr 2024
Other
6 review
5.0/5
Outstanding
Posted on Apr 25, 2024
I stayed in a double bed room two days ago. After going to Anyue, I came back and booked a double bed with my friends. This time, the hotel’s housekeeper called in advance to arrange the room. Xiaohuan’s service was very good. He helped me register as a member and also gave me free gifts. A piece of fruit. Because I have mysophobia, I asked the room attendant not to enter the room. The time for delivering the fruit was also in line with the time when I returned to the room. Later, the train time required a delayed check-out. All special requests were communicated and coordinated by Xiaohuan. Finally, I am a germophobe and will wipe all the tabletops when I check in. There are really no hygienic dead spots. I will stay here again next time I come here!
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Guest User
Hilton Room (Double bed)
Stayed in Apr 2024
Business travellers
77 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The housekeeper Xiaoqian had a very good service attitude. She called to ask about the floor and room location we needed before we checked in. The hotel was very busy and crowded. The lobby style was very good and the rooms were large. It is worth recommending.
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Guest User
Hilton Room (Double bed)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Before the trip, I compared many hotels in Chengdu. After staying at Hilton Xin Hotel, I felt that it was really the most cost-effective hotel. When I checked in, I was also upgraded to a non-smoking room on the executive floor for free. The room was clean and tidy without any odor. I especially praised the housekeeper Xiao Huan for her warm and thoughtful service. She took the initiative to contact us the day before check-out and helped us contact the car to the airport. Whether it is the hotel's environment, facilities or services, they are all five-star praise👍
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to meet you in Chengdu. We are very pleased and encouraged to see that you are satisfied with the hotel's services, especially the recognition of the butler team members. The hotel is located within the Second Ring Road, with a superior geographical environment. It is adjacent to Metro Line 3. It takes about 15 minutes to walk to the famous snack street Jianshe Lane, only 15 minutes to Phoenix Mountain Sports Park, and 10 minutes to Dongjiao Memory Cultural Park. It is only a 10-minute drive from the Chunxi Road business district and a 15-minute drive from the Giant Panda Breeding Research Base. I believe you will have a more pleasant experience during your next stay. Your affirmation will inspire us to continue to work hard, continuously improve service quality, and bring the light and warmth of hospitality to more guests. I sincerely hope to see you again on your next trip. I wish you success in your work and happiness every day.
Guest User
Deluxe Double Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The room is large and clean. The hotel has convenient transportation. It is very close to Chunxi Road and other places. There are many delicious local restaurants nearby. The butler Xiaohuan's service was very considerate and she recommended nearby food and attractions. I had a very good impression of Chengdu and will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hilton Chengdu Xiexin Center. The hotel is located within the Second Ring Road, with a superior geographical environment. It is adjacent to Metro Line 3. It takes about 15 minutes to walk to the famous snack street Jianshe Lane, only 15 minutes to Phoenix Mountain Sports Park, and 10 minutes to Dongjiao Memory Cultural Park. It is only a 10-minute drive from the Chunxi Road business district and a 15-minute drive from the Giant Panda Breeding Research Base. Your satisfaction is our goal, and it will also inspire us to continue to work hard, continuously improve service quality, and bring the light and warmth of hospitality to more guests. Hope to see you again on your next trip and wish you a happy life and good luck.