Hotel was lovely ,room was clean but a little small with no drawer space !
Room could benefit from more USB sockets as it had 2 but only one worked!
Door lock failed but was quickly resolved by maintanence, staff are very friendly .
Pool area was clean and we would return to the hotel 🙂
Excellent location to everything, breakfast was just ok 😣 our bed was terrible, we reported it ,my husband keep thinking he was going to fall ,not sure if it was a broken base of the stuffing had gone in the mattress , he slept on the floor at one point 😡
The hotel is very close to the train station, about a 5-minute walk through the city walls, which is very convenient. York city isn't large, and most attractions and shopping streets are within walking distance. We booked two rooms and arrived a little after 2 PM. The front desk initially thought we only had one room and assigned us a room on the first floor, ignoring our request for a higher floor. When I told him we had booked two rooms, he then said the other room could be on a higher floor, but we couldn't get the keys until after 3 PM. So, we had to take all our luggage to the first-floor room first. As soon as we opened the door, there was a strange smell, which got a little better after turning on the air conditioning. Since we were only staying for one night, we didn't bother to discuss it further. When we returned in the evening, we picked up the keys for the second room, which was on a higher floor. The cleanliness was noticeably better than the first-floor room, and there was no strange smell. Both rooms were quite spacious, which was a plus. Breakfast was semi-buffet style; you could order one hot dish, and then help yourself to bread, fruit, and other items.
The hotel is in an excellent location. 5 minutes walk to the town centre. Parking is provided with a car park underneath the hotel. A discount is given out by reception if you are staying in the hotel. On check in we were offered an upgraded room which was excellent. Very spacious with everything you need for a comfortable overnight stay. All the facilities in the room worked very well. Toiletries are provided in the bathroom. Tea and coffee making facilities are excellent. We were staying on room only basis so cannot comment on the breakfast. Check in was very good and all the staff were very helpful and polite. I would definitely recommend this hotel and will be happy to use again when visiting Harrogate.
Stayed here several times and it’s a well run smaller modern hotel with great staff. Most of all it has an excellent location ear to train station and just across the river from City centre attractions like the Shambles and York minster
Great location if you want a relaxing time away from the everyday hustle and bustle of life. Me and the wife had a great time and the service was great especially in the restaurant where we had a lovely meal. Would highly recommend if you want a peaceful weekend or evening away. 😊
Great location everything within a short walk. The hotel is lovely, representing really good value for money. The staff are very friendly and helpful
Would definitely stay here again if visiting York. Highly recommend for a very pleasant stay
Only slight negative was the cooked breakfast , it was over cooked but not bad considering included in price of room
The hotel's location and ambiance are great! The check-in experience was decent, but a larger room might have been more comfortable. The mattress was super comfy, ensuring a good night's sleep!
Breakfast was okay, not a huge variety. The bedding and towels were clean. However, the room's floor felt slanted to one side, and even the bed frame and mattress were tilted. Since I was staying alone for just two days, I was too tired and lazy to bother switching rooms.
The hotel stay was really peaceful and quiet, very clean and spacious big room and space. The food was delicious and the waiters were so helpful and friendly. The staff helped us and gave a free chocolate box for my friend's birthday party.
Very Good
119 reviews
8.4/10
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7.4/10
NNadlouStayed a few times at the Grand Hotel Scarborough, it is situated within a few minutes walk to the town for the shops and eateries also a 5 min walk from the train station.
The seafront, beach, arcades etc is either a tram ride away, a walk down steps or a stroll down through the town.
Our room was a double, but was 2 singles beds pushed together, the mattresses were very hard and uncomfortable, only one pillow each, we could've requested more from reception but normally these are usually found in wardrobe or on shelving in other hotels.
The view was OK overlooking the carpark to the front.
There was a small fridge which was on the floor by the dresser, very odd not on a surface like on drawers. A hairdryer, flat screen tv with no ITV, ironing board, kettle, cups coffee tea, bath towels etc were provided .
The Bathroom was a bit odd with the shower screen attached past the safety grab rail so water splashed onto the floor, the toilet was also slanted towards the bath.
Room was warm enough, a fan was in the wardrobe as no aircon but didnt use it, we had frequent visits from the local seagulls on our windowsill.
This hotel is OK, it's very dated with brown furnishings and the rooms/ skirting boards need a deep clean and refreshing.
Cannot comment on food, entertainment or bar as we didn't partake in these.
AAnonymous UserThe hotel's location and ambiance are great! The check-in experience was decent, but a larger room might have been more comfortable. The mattress was super comfy, ensuring a good night's sleep!
GGuest UserPerfect location for a sightseeing trip to York, with car parking. The hotel was gorgeous, beautiful room (we had blenheim suite), huge copper bath in the bedroom (bring your own bubble bath!), super comfy bed, beautifully decorated room. Reception staff lovely and very knowledgeable of local area. Lovely bar too with friendly staff, a range of boardgames available which was fun. Breakfast room had a great Churchill theme ( brilliant top/bowler hat lighting). Would definitely recommend. Thank you for a really lovely stay.
TTuya22We had a small issue with the twin bed upon arrival, but the front desk staff resolved it quickly and was very kind. Everyone was extremely friendly and helpful throughout our stay. The sea view during breakfast was beautiful and made the morning especially enjoyable.
BBev RussellReally nice place , brilliant value, clean rooms with nice bathroom products all the staff really pleasant helga on reception was lovely and the spa was a bonus with free towels and padlocks at the spa reception paid a lot more for a lot less great parking for £6 def use them again rooms are really well appointed , safe, iron hairdryer good amount of teas coffees and milk only minus is it could use a fridge
NNilpThe hotel stay was really peaceful and quiet, very clean and spacious big room and space. The food was delicious and the waiters were so helpful and friendly. The staff helped us and gave a free chocolate box for my friend's birthday party.
GGuest UserCheck in was easy and the front desk, restaurant, and bar staff were great. The menu at the restaurant is very limited...not many healthy choices and very few starters for those who would just like small bites. There needs to be more restaurant and bar staff ! one person serving the bar and restaurant ? Not fair to staff or your guests. When we were there we were not told the restaurant was closing early because of a large tour group so my friend who joined us later was unable to order anything. The room was also quite dark so I would suggest adding more lighting. That being said, good location and clean!
GGuest UserExcellent location to everything, breakfast was just ok 😣 our bed was terrible, we reported it ,my husband keep thinking he was going to fall ,not sure if it was a broken base of the stuffing had gone in the mattress , he slept on the floor at one point 😡
PPaulHBWe had an excellent stay at Mercure York Fairfield Hall. Without exception the staff were very pleasant and extremely helpful whilst at the same time understated. The breakfast represented excellent value with good choice and nicely prepared and presented. We had the opportunity to upgrade our room which we did, having the Honeymoon Suite as a consequence made our stay very pleasurable and comfortable. Accommodation is good but the decor in places a bit tired. Location wise it is excellent being a short distance from the Park and Ride which makes getting into York so easy and cheap.
Our only gripe is that there is nog a EV charge point in site though there are sondd ed at the nearby retail park.
All in all an excellent place to stay for a trip to York. We would be happy to return.
Thank you.
GGuest UserBooked to attend an exam nearby (5 min walk). Room nice and big, had everything we needed. Check in check out quick and easy, parking £8 for 24 hours. I asked for a quiet room but definitely was not quiet there was a private function going on with very loud music which didn’t with being prepared and well rested for an early morning exam on Saturday.
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