The room is very spacious. Amenities are one of the best with everything well equipped.
The staff friendliness is highly commendable always attentive to our requirements.
We ordered room dining and breakfast over at the Spoon Restaurant was really good.
The hotel location may not have much to do around as most attractions are quite a drive away.
But overall it was a lovely stay and would definitely consider to come back.
Recommended Affordable Hotel. The service is great. You bring your own vehicle? The staff will help you park dont worry. The breakfast? Great. The room? Very clean. There are GYM and the hotel just next to Alfamart.
The hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
The hotel breakfast was clean and good. However, after checking in, they led me to the building in the back, but the smell in the area was really strong. So, I am not sensitive to such things, so I was satisfied with the various facilities and used them well.
I used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
We arrived late around 9pm. The hotel helps us with the luggages from our van to the lobby. this hotel house is suggested by our tour guide. They helped to pack us toast for our early flight next day. Definitely will choose this hotel again if we come to medan again.
First of all .. they gave me smoking room even though they knows we have babies. Second I’ve complained about this luckily they handle it very well . And the chairs in the room has nail exposed and almost cut my finger. Such a this issue basically they can handle . Overall everything good .
The hotel is outdated, but for the air conditioner and all kinds are still normal as usual, the key of the hotel is still manual.
Very Good
8 reviews
8.4/10
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SAR 52
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9.0/10
Great
TTrip.com local guidesIt’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.
JJane SamynadanThe room is very spacious. Amenities are one of the best with everything well equipped.
The staff friendliness is highly commendable always attentive to our requirements.
We ordered room dining and breakfast over at the Spoon Restaurant was really good.
The hotel location may not have much to do around as most attractions are quite a drive away.
But overall it was a lovely stay and would definitely consider to come back.
GGuest UserI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
GGuest UserWe stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.
Mmiss banzaiIt is such a paradise on this island. It is a quiet place, beautiful for couples, families, kids or to hang out with friends. The place is spacious, with direct access to the lake. Almost all bungalows are facing the beautiful lake. Perfect place to mediate, read or chill. They also have catamarans, swimming pool for kids, a billiard table, scooters to rent and a restaurant with a beautiful terrasse. The staff is so friendly and warm. I totally recommend this place. I have been going there for years, and it is the absolute best place on this island.
MMarianBig room with very comfortable beds. There isn't much to do nearby without travelling far but the hotel does have a pool on-site. There are free shuttles to the airport, every two hours, and hence is a convenient spot to stay if you have flights.
LLynn99I recently stayed at the Samosir Cottage on Samosir Island from November 29 to December 1, 2024.
The room was spacious, a significant plus. However, the toilet area required attention, with ants present, as mentioned in previous reviews. While this was acceptable for me, it's an area for improvement.
What truly impressed me was the exceptional service from the receptionist. They clearly explained options and kindly upgraded us to a bigger room. Their helpfulness and professionalism made a significant difference in our stay.
We booked two deluxe rooms, but the first room had a smoke smell, prompting us to request a change or upgrade.
Overall, while there's room for improvement in bathroom maintenance and mattress covers, the Samosir Cottage's spacious rooms and excellent service make it a solid choice for those visiting Samosir Island.
Rating: 3/5 stars
Recommended for: Spacious rooms, excellent service
Areas for improvement: Bathroom maintenance, mattress covers”
JJamelinLogsThe hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
LLuci The TravelerRecommended Affordable Hotel. The service is great. You bring your own vehicle? The staff will help you park dont worry. The breakfast? Great. The room? Very clean. There are GYM and the hotel just next to Alfamart.
CChiyanzhiwuIt was beyond my expectation! There are mountains and water, the scenery is beautiful, there is a water park next to it, free tickets are given with accommodation, and there is KFC next door. I will go there again if I have the chance! Highly recommended!
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