I stayed in the Grand city Hall Medan for 4 nights, Had a bad experience that I ever had. We book 2 apartments. On the 2nd night, 4 people came to my husband apartment and straight to his bedroom, He's shocked wake up suddenly without knowing anything. It's said they open the wrong apartment But How ??
We move forward to the management straight away, and they move us to the suite rooms instead. The management acting fast to solve the problem. But still as a guests for our safety we are still shocked. Imagined 4 people came to your room during nigh time while you are sleep and any thing could happen.
Recommended Affordable Hotel. The service is great. You bring your own vehicle? The staff will help you park dont worry. The breakfast? Great. The room? Very clean. There are GYM and the hotel just next to Alfamart.
It’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.
The hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
Great hotel in tuktuk area. Our assigned room has cracked handwashing basin, cracked balcony glass, leftover candies/marshmallow on balcony ground. Bathroom is small for stars hotel and its price. We paid for toba lake view with premium, expecting details but disappointment. We were assigned room on the wing so the view to lake, although visible it was not spectacular or to our expectation. Breakfast is good, staff are friendly, infinity pool is beautiful but water is not heated.
Location is good, surrounding with local restaurants and mini mart for basic necessity.
Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs.
Rooms is also basic, Breakfast is basic local food.
The location is excellent n it is right in the center of medan city.
There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store.
There r many eateries n cinema available on the top floor.
The security of the hotel is very tight that makes me feel safe...
The staff over there r there to welcome us to the hotel
It is such a paradise on this island. It is a quiet place, beautiful for couples, families, kids or to hang out with friends. The place is spacious, with direct access to the lake. Almost all bungalows are facing the beautiful lake. Perfect place to mediate, read or chill. They also have catamarans, swimming pool for kids, a billiard table, scooters to rent and a restaurant with a beautiful terrasse. The staff is so friendly and warm. I totally recommend this place. I have been going there for years, and it is the absolute best place on this island.
Very Good
46 reviews
8.8/10
Price from
US$ 21
per night
Check Availability
See All Hotels With Bar in North Sumatra
Latest Reviews for North Sumatra Hotels
See all
9.0/10
Great
MMensoreeeIt’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.
GGuest UserI stayed in the Grand city Hall Medan for 4 nights, Had a bad experience that I ever had. We book 2 apartments. On the 2nd night, 4 people came to my husband apartment and straight to his bedroom, He's shocked wake up suddenly without knowing anything. It's said they open the wrong apartment But How ??
We move forward to the management straight away, and they move us to the suite rooms instead. The management acting fast to solve the problem. But still as a guests for our safety we are still shocked. Imagined 4 people came to your room during nigh time while you are sleep and any thing could happen.
GGuest UserI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
XxxlimThe location is excellent n it is right in the center of medan city.
There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store.
There r many eateries n cinema available on the top floor.
The security of the hotel is very tight that makes me feel safe...
The staff over there r there to welcome us to the hotel
Mmiss banzaiIt is such a paradise on this island. It is a quiet place, beautiful for couples, families, kids or to hang out with friends. The place is spacious, with direct access to the lake. Almost all bungalows are facing the beautiful lake. Perfect place to mediate, read or chill. They also have catamarans, swimming pool for kids, a billiard table, scooters to rent and a restaurant with a beautiful terrasse. The staff is so friendly and warm. I totally recommend this place. I have been going there for years, and it is the absolute best place on this island.
SShi HuiClose to the airport and provide free transfer at stipulated timing. Will need to WhatsApp the hotel to arrange prior to arrival. Pool is small and may have leaves and bugs. Staff do try to scoop out the debris as much as possible. Friendly staff generally. Will come by again if I need to stay near the airport.
JJoonBondLocation is good, surrounding with local restaurants and mini mart for basic necessity.
Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs.
Rooms is also basic, Breakfast is basic local food.
JJamelinLogsThe hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
LLuci The TravelerRecommended Affordable Hotel. The service is great. You bring your own vehicle? The staff will help you park dont worry. The breakfast? Great. The room? Very clean. There are GYM and the hotel just next to Alfamart.
CChiyanzhiwuIt was beyond my expectation! There are mountains and water, the scenery is beautiful, there is a water park next to it, free tickets are given with accommodation, and there is KFC next door. I will go there again if I have the chance! Highly recommended!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.