Overall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
The room is relatively small, and there is no microwave or other facilities. The hotel is quite large, with a bridge connecting two buildings, and the Hyatt is next door. There are a lot of conference halls, so many people come to the meeting, and it is inevitable that it is very noisy~~
The sound insulation of the room is very poor, and the surrounding facilities are very missing.
Very contradictory complex, very quiet outside, but the hotel is very noisy
The only good thing is the glass for breakfast, quiet in the corner to enjoy breakfast, you can see squirrels and birds
His pool is good and you can see the outside too.
The hotel is in a very good location, with a direct view of Lake Erie from the window, which is great
Facilities: Complete and thoughtful, but the sink drains very slowly
Sanitation: Clean!
Environment: Beautiful
Service: Friendly service, freshly made breakfast, great!
The location of the hotel is good. The lobby is gorgeous. But the room view is not good 👎 the hotel in downtown Cleveland is really at the bottom. Compared with other houses, the front desk is not generous enough, even the bottle of water is $4 per bottle. The room facilities are modern.
Good location for visitors to Rock and Roll Hall of Fame, a 10 minute walk away
Comfortable beds, clean rooms and as we arrived by train from NYC, it was good to know that the front desk is open 24 hours a day.
Disappointed that the breakfast was not a buffet, only waitress service, but this was a minor issue.
Very high-end hotel, the room is also very good, the service is also good, but it is a bit expensive, the breakfast is also OK, but it is not cheap. We are convenient, close to the exhibition hall, and directly reach it through the underground passage
It is still very good to sleep at the transit station of the trip! The hotel is very new, and the bedding is very comfortable, which is the quality of Marriott. Hotel parking is 22 dollars a day, but the opposite parking building is only 6 dollars, and they usually recommend guests to park diagonally opposite. It was 6:00 in the morning when I checked out, before dawn, a girl was going to pick up the car from the parking lot diagonally opposite, and the hotel even sent a security guard to accompany me to see me get in the car to ensure my safety! He said that Toledo is a small Detroit, and the law and order in some places is not very good! So they are going to walk with me to get the car! Great hotel
Very Good
102 reviews
8.4/10
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8.4/10
Very Good
GGregHGreat stay overall. Booked for a staycation anniversary. The rooftop bar was closed for the rest of the season which was disappointing considering that was the main reason why we chose this hotel. Strangely the shower pressure was downright painful. However, service and staff were great and friendly!
GGuest UserThe hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable.
The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately.
The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.
KKJBoydThe staff was very nice and apologetic when the stay did not go as planned. The hotel was very quiet and didn't feel crowded even though we were told they were sold out. Those are the good parts of our stay. The not good parts: our room smelled musty, but it took us a little while to discover why. My daughter took off her shoes to walk to her bed that was by the window and the air conditioner unit. What we thought was just stained carpet wound up being sopping wet from the unit dripping. The floor was so saturated that it would literally make a squishing noise when we walked on it. I went to pick up the phone to call the front desk and there was no dial tone. After checking the wiring and finding nothing amiss except that it was very clearly dead, we walked out to the front desk. The lady at the front desk apologized profusely and tried for several minutes to find us another room for the night, she explained that they were completely sold out and had nothing else for us. We went back to our room to get some rest as we were in the middle of a 15+ hour road trip and it was already after 11pm. We listened to the AC unit dripping onto the floor all night long. In the morning, I went to take a shower only to have absolutely no hot water at all. The water got to around room temperature and that was as far as it would go. All in all, not a great experience, but the staff was very polite and apologetic.
邱邱The hotel is a building with a bit of history, the corridors and rooms are quite large. There is a complimentary breakfast and dinner, and there are a few glasses of alcoholic drinks in each room, free popcorn. There is a parking fee of 28 US dollars per day at the entrance of the hotel. There are many other parking garages around the hotel, usually about 10 US dollars a day. Overall very good
GGuest UserThe place is clean. The staff is very nice.
The breakfast needed help but no complaints.
The only complaint I had was I was woken up twice by someone else's door closing.
I would go back
AAnonymous UserThe hotel is in a very good location, with a direct view of Lake Erie from the window, which is great
Facilities: Complete and thoughtful, but the sink drains very slowly
Sanitation: Clean!
Environment: Beautiful
Service: Friendly service, freshly made breakfast, great!
GGuest UserAlthough there are some tech issues with this place (resetting the room Chromecast would not get it to work and neither would the phone pairing/dishwasher is crazy loud/shower pressure adequate) the relaxed and comfortable atmosphere compensated sufficiently for this stay. Holly and the other staff make you feel like you're visiting with family (but not too close family) - like cousins - in a good way. So I felt welcome and the room and bed was comfortable, piling three of their marshmallow pillows enable me to get sufficient head support and the pool and gym are good enough for a short stay. Kitchen set-up is just enough to do the basics but has everything you need, the large fridge is great. The area set aside for dogs was well established and attended to, all the walks were regularly cleared of snow. As buffet breakfasts go I thought it was better than average at this point, with a small but well chosen selection that can cover all tastes and was not the usual dried out recycled buffet fare.
YYANHotel location near Goodyear, safer, breakfast is very clean with fruit and coffee, you can order it is very early at about 9:30, the hotel staff is also very Nice, is still some distance from Akron University, Need to drive.
BBrandon HendersonHotel did not change sheets when requested, only the towels despite requesting changes foe both. Room service just tossed the sheets on a chair and added fresh towels to the room. Had to call the hotel externally as the phone did nor have a power source, in order to request things. Front desk staff ranges from pleasant to childishly unprofessional. Many other staff working food or cleaning either don't speak English, or speak a limited amount.
Otherwise, clean rooms and relatively inoffensive.
Breakfast is NOT 15 dollars. It's two prices depending on who you ask among the staff members.
SSextantisGood location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels.
Large and clean bathroom.
Thoroughly enjoyed staying here.
Special mention must be made of one outstanding young staff called Mike.
Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!
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