Boutique Hotels in Heilongjiang, China

It was like a dream of Paris; I absolutely loved this hotel! As my child said, this hotel is even more beautiful than those in Paris! The front desk staff, Zhao Yihan, was charming and incredibly kind, professionally assisting us with a swift check-in. The rooms were luxurious and comfortable, much to the delight of both the seniors and children in our group. Breakfast was superb, truly exceeding five-star quality. The dishes were exquisite and thoughtfully prepared, cleverly incorporating local Northeastern specialties; they even served freshly made Guobaorou directly to our table! The afternoon tea was exceptional, with a wonderfully refined ambiance that brought us immense joy! The hotel's location was ideal, a tranquil oasis amidst the city's hustle and bustle, with Central Street just a 50-meter walk away. Every staff member was warm and genuine, making our experience truly delightful. Lizzy Hotel set the perfect tone for our first impression of Harbin – a perfect 10/10! We'll certainly be back if we get the chance!

We had a really great stay in the biggest room ever - biggest toilet with the best view as well. Breakfast service was impeccable - and we would like to thank Ms Air 刘金玲 for her top notch service and attention to details, and made us felt at home since day 1 when she could recognise us when we went for breakfast on day2 :) side note was that the housekeeping service may not be as attentive - did not top up our shower gel for 2 days - and we had to leave a note to request for it especially. In all, location was great, view is outstanding, and hotel staff service is commendable! :)

Overall, it was a good experience, especially the location! Location!! Location!!! It's so important, I have to say it three times! I personally think this hotel is the closest to Central Street (right across the street from the entrance!!) and it's also a relatively high-end hotel with good facilities. The value for money is also excellent! Although the hotel looks a bit dated and the front desk feels a bit cheap (not grand enough, and usually only two staff members), you can't beat its fantastic location! Central Street is just downstairs, right across the road. I highly recommend staying in the rooms directly facing the elevator on each floor! You get a panoramic view of Central Street, and you can see all the real-time crowds. You can also catch some of the night view, which is really beautiful! The room is a little narrow, and even the family room isn't particularly spacious, but it's adequate. If you open three suitcases at once, they'll pretty much fill the room. They provide Nongfu Spring bottled water, but the water available for free pickup near the elevator isn't – it seems to be the kind that costs 1 RMB a bottle. This might be due to cost considerations, but it doesn't offer a great experience; you definitely have to boil it before drinking. However, I would definitely choose this place again next time I come to Harbin. There's also a night market nearby with great food and shopping, and St. Sophia Cathedral is just a few hundred meters' walk away, which is very convenient!

First, my overall impression: what a delightful surprise! I initially came with low expectations, assuming hotels near tourist attractions wouldn't be exceptional. However, from the moment we were greeted, to the front desk, and the incredibly attentive staff we saw everywhere, I truly felt, 'This is what a five-star hotel should *really* be like!' A huge thank you to all the staff for their warm and attentive service. My baby absolutely loved the upgraded family room, which was thoughtfully equipped with their favorite toys, including a rocking horse and a small slide. The complimentary fruit was perfectly sweet, and the desserts were both exquisite and delicious. A special shout-out to the breakfast! They had hot noodle soup perfect for babies – the noodles were wonderfully springy, and the broth was delightfully light. My baby's 'clean plate club' moment was proof enough of the amazing culinary skills of the kitchen staff! Reflecting on our stay, I can truly say we felt completely at home. Thank you for every genuine greeting and warm smile. We'll definitely be choosing to stay here again on our next visit! 🥰

The Ritz-Carlton is essentially the go-to choice for hotels in Harbin. Not that it's perfect, but frankly, hotel options in Harbin are quite limited. The Shangri-La feels too old and dated, and I wasn't keen on staying across the Songhua River, as the Songbei area seems to lack the quintessential urban charm of Harbin. So, the Ritz-Carlton it was. To be honest, while both the Ritz and Shangri-La are situated by the Songhua River, the Ritz's surroundings genuinely lack proper dining options. The area felt quite desolate and lonely. The only truly comforting and enjoyable aspect of staying here was the vibrant cityscape bustling with traffic and illuminated by countless lights when viewed from a high floor at night. Gazing at the night view and chatting, a sense of contentment naturally arises. That's why I gave this hotel a full score. Of course, I do have a few minor points of feedback, hoping the hotel can make some improvements. This is just my personal opinion and may not represent other guests. 1. The toothbrush bristles were excessively hard, to the point of being able to pierce one's gums. 2. Toothbrushes should ideally be color-coded. When two people stay, having identical toothbrushes makes it very inconvenient to distinguish them. Providing 'his and hers' sets with different colors is standard practice for hotels, yet the Ritz-Carlton surprisingly missed this basic detail. 3. The cotton swab sticks were too flimsy. When trying to clean my ears after a shower to remove water, the stick bent with just a light touch. Even the cheapest cotton swabs shouldn't use such a fragile material. 4. The shampoo was extremely unpleasant to use. This is subjective and not a major issue. 5. A crucial area for improvement is the service. The front desk staff seemed to lack a genuine customer-centric mindset or perhaps management has not empowered them sufficiently. Despite their smiling faces, they often delivered rather insensitive remarks. Moreover, breakfast staff frequently cleared plates at extremely inappropriate times, completely disregarding whether guests were still eating or in the middle of a conversation. 6. Non-guests were roaming freely, playing music loudly on their phones, and children were opening paid snacks from the mini-fridge and eating them endlessly, all without any staff intervention. Meanwhile, actual hotel guests did not receive the attentive and comprehensive service they deserved. 7. For the breakfast wontons, perhaps use a little less filling. Even the staff cooking them felt the current filling was difficult to cook through. With so many guests waiting, it's naturally hard to cook wontons that contain something like a meatball inside. Additionally, the chef really needs to improve the wonton filling, making it juicier and more tender. A tough, dense filling is neither easy to cook nor pleasant to eat. If the chef prepares a tender, flavorful filling, and the wonton-wrapping staff use just a bit less, the wontons would be both easy to cook and delicious.

The staff were quite welcoming, and breakfast was complimentary. The location is convenient. I even received a small gift upon checking out. However, I wouldn't have moved to this hotel if my previous one hadn't been fully booked due to a conference. It's a third more expensive than my last stay, and apart from being marginally closer to attractions, my experience here was genuinely disappointing. While the room didn't face the street, it was directly opposite the staff workroom and a utility closet, leading to constant, disruptive noise from doors opening and closing. Additionally, several cleaning carts were left parked in the hallway right outside our door for extended periods. The shower constantly made an odd, creaking noise – definitely not ideal for light sleepers or those easily bothered by sounds. The internet speed was painstakingly slow, and even mobile 4G/5G signals were weak. Breakfast was utter chaos, and the pervasive smell of cooking oil was so strong that my hair and clothes reeked of it after just one meal. The gym and laundry facilities are nowhere near the standard of a Hilton Garden Inn. However, I must admit, the washer and dryer themselves were quite effective.

A five-star hotel truly lives up to its five-star rating – the environment and cleanliness are beyond reproach, consistently maintaining a high standard. I just want to say that among the three hotels I stayed at in Harbin, including two that were ranked in the top five, it was ultimately the Marriott, chosen as my last stop, that provided the most comfortable experience in all aspects for the same price range. The main difference is that the Marriott isn't on Central Street; it's on the north bank of the river, but it's very quiet, and a 20-minute taxi ride for getting around is perfectly fine. **Ambiance:** The room was very spacious. As soon as I walked in, I was greeted by floor-to-ceiling windows on three sides, offering a panoramic view of the Songhua River opposite – a truly comfortable vista. **Cleanliness:** The bathroom included a bathtub, which my child loved. The bathroom facilities and cleanliness were of standard star-rated quality, and the entire room's carpet was also clean. **Service:** My only regret is that the laundry service costs extra. After all, it's an established five-star hotel, and I had forgotten that laundry would incur a fee. Plus, charging per item makes it quite expensive. It feels like many hotels now offer 24-hour self-service laundries. For example, at the Harbin International Convention Center Hotel (assuming '哈布斯堡' is a typo for '哈国展' or another Harbin hotel with self-service, as 'Habsburg' doesn't fit the context; if it's meant to be a specific hotel, please clarify), not only is laundry self-service, but they also offer a collection and delivery service, even folding and ironing clothes for us last time. **Overall Impression:** It feels very business-oriented, but comfortable. For someone from the south, this type of hotel generally feels more suitable.

This B&B is truly wonderful! First, let's talk about the windows. They're quite nice, with two large windows. In the morning, I'd open the curtains and the light was so bright and comfortable. In the evening, I could sit by the window and gaze out into the distance – it was much better than being cooped up in the house. And then there's the food. The home-cooked dishes were incredibly fragrant and really good. I was just pressed for time and didn't get to try the iron pot stew. I'll definitely try it next time. Overall, it was a great stay here. I'd definitely stay here again!

While the facilities might not be brand new, they are impeccably maintained. Bedside outlets and USB ports are readily available, along with a variety of charging cables for different devices – a very thoughtful touch. Our suite also featured a capsule coffee machine and complimentary Evian water. The views are simply unbeatable, though my only minor complaint is that the sunset was unfortunately obstructed by the adjacent building. The bedding was also exceptionally comfortable. A small suggestion: it would be great if bathtub covers were provided, as we had to bring our own. The executive lounge offerings weren't extensive, but the quality was quite good. The light meals were delicious, and the staff were very friendly. The front desk and concierge services were absolutely excellent, truly commendable. We had an 8:30 PM flight, and they kindly arranged a late check-out for us, which was incredibly helpful and prevented any inconvenience. Truly fantastic service! Breakfast was outstanding! We chose the more extensive first-floor restaurant over the executive lounge. It offered a great selection of local specialties, showing real attention to detail, and was available until 10:30 AM, which was perfect. The pool offered absolutely breathtaking views! Swimming while enjoying the panoramic scenery and blue skies with white clouds was an absolute delight. I would definitely choose this hotel again on my next visit to Harbin.

Facilities: The facilities are genuinely very old and run-down. ▶ The TV is digital, only showing regular channels, but it relies on an internet connection. The Wi-Fi speed is atrocious, causing TV programs to constantly buffer. The network is unsecured (no password), which is concerning, but the speed is so poor that it's practically unusable anyway. Talk about adding insult to injury, haha! ▶ The showerhead in the cubicle faces the door, and the glass door leaks significantly. It's a disaster every time you shower. This seems like a minor issue that could easily be fixed with a simple sealing strip! ▶ The remote control batteries were dead, and it wasn't due to being too far away. (Though, with the TV situation, it hardly matters, haha). ▶ Food delivery is left at the elevator entrance downstairs for self-pickup. However, the elevators don't require a key card to operate, meaning anyone can go up. So, what's the logic behind not delivering food directly to the room? ▶ The air conditioning unit displayed 'dust full', clearly needing a cleaning. It was incredibly noisy; even on the lowest setting, there was a constant, low-frequency humming and vibration. ▶ Could I simply not use the AC? No, because the room has no windows (which I knew beforehand), making it incredibly stuffy and hot. ▶ The cumulative effect on my sleep was a musty smell from the duvet, and I woke up with a pounding headache. ▶ Poor soundproofing is a critical flaw; earplugs are absolutely useless here. The room door rattles, you can clearly hear toilets flushing in other rooms, and given the number of elderly guests, there were several instances of men clearing their throats loudly early in the morning... which, I guess, you can't really complain about 🤷🏻‍♀️. Self-service Afternoon Tea: A few pots of tea in the ground floor lobby, some candies, and small packets of snacks only available in the mahjong room—how does that even qualify as 'afternoon tea'? Couldn't they at least offer a few individually wrapped pastries or even the cheapest cherry tomatoes? Service: Absolutely fantastic! This hotel, despite its shortcomings, boasts such genuinely kind and friendly service with constant smiles. Because of their excellent service, I genuinely struggled to give a truly low rating. However, good attitude alone, unfortunately, doesn't compensate for a consistently poor living experience. They really need to fix things, especially considering it's still ranked fourth among high-end hotels.