The hotel has a beautiful location. The antique building has been kept in excellent condition. We chose to stay in the Feature Double Room-old Hall. The room was very spacious, with seating area. A coffee machine was also available. Cool drinks in the fridge. Breakfast was delicious, individually cooked, with a wide choice. The staff was very friendly and attentive. Would definitely recommend this hotel
Our third stay at The Feversham Arms Hotel. We were allocated a pool suite which was excellent. Apparently the hotel is up for sale, the administrators have been brought in. Hopefully the new owners will be found and after a few tweaks here and there the hotel will be five stars.
This hotel, a former monastery, has a lot of authentic York character. It's right by the river, and the view from the window gives off a very medieval vibe. It's about a twenty-minute walk from the train station, and Shambles and the Minster are both within easy walking distance. The heating in the hotel was very good and warm, and the traditional English breakfast was quite nice.
The only downside was a rather unpleasant check-in experience. The elderly British lady at the front desk was incredibly rigid, and I felt there was a hint of discrimination. We had two breakfasts included, but she insisted that children couldn't eat, even though there were only two of us. It's really hard to understand the mindset of some older British people. However, the breakfast restaurant manager was lovely and kept asking if I wanted to bring anything for my husband, even offering an extra children's meal when I explained it was just the two of us. Thankfully, Trip.com resolved the issue quickly, smoothing over the unpleasantness so it didn't impact our trip.
Overall, I think the hotel is good, but that elderly British person at the front desk really needs to adjust her attitude!
Nice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
Have stayed here before, though normally not at this time of year, so this may have shaped some of my experience - as I was trading during 2 of the days of my stay, I hoped to be able to eat at the hotel rather than go out; but this was only possible once, as restaurant was only open very limited times, and no alternative food in the hotel was mentioned.
Also, the room I was initially given seemed ”tired” but adequate; however, on the second evening, both toilet and sink backed up, so I could use neither (I had put only normal toilet roll into the toilet, and nothing but wash-water in the sink). I did report this the following morning, but it was worse still on my return that evening. The person then on the desk did move me to another room, which was fine. So I can say I had a mixed experience this time!
Located in the heart of the town of Helmsley, the hotel is a traditional English-style villa hotel. The hotel's environment is simple and welcoming. The small garden of the hotel is very beautiful, it is suitable for sitting in the garden for an afternoon tea. It is just that the hotel does not have a lift. It is more difficult to move the luggage into the room, and the hotel does not have any extra staff to provide such services.
My wife and I stayed for a couple of nights. Checking in felt more tedious than it needed to be and our keys stopped working half way through the stay. We had a nice room with a comfortable bed and it was serviced, which isn't guaranteed these days. Breakfast was buffet style with plenty of choice. The staff were attentive and helpful. I'd stay there again.
We have stayed here before and it is clean and comfortable staff are lovely and food is excellent 👌
Very Good
101 reviews
8.2/10
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8,7/10
Very Good
I had a wonderful stay at this hotel! The rooms were spacious, clean, and beautifully designed for comfort. The staff was friendly and attentive, making the experience even better. A perfect place for a relaxing and enjoyable stay. Highly recommended!
Staffs were friendly, and services were good but the hotel is old and needs some repairs. However, the location is wonderful, and the hotel had arranged movies for kids, bingo night and a dance night show to entertain families, so we spent both evenings in the hotel. The movie and dance nights are free to attend, however, you have to pay for bingo. Overall, it was a reasonable place to visit with family. They had a full English breakfast, but I didn't enjoy it because I am Gluten-free.
We were lucky enough to obtain an upgrade to a suite - and I have to say my wife and I were very impressed with the room. A wonderful four poster bed, the room design was unusual but most appreciated - one of my favourites to have stayed in. The hotel in general gave a good impression with good design features. Do be aware that there is not a lift available for all floors - but we were promptly asked if we needed any assistance. All interactions with the staff were friendly and professional - and for a couple of requests staff were always willing to work out how to help us. Breakfast - from a menu with a good selection available and friendly service. Car parking is available but you are advised to call the hotel to book a space (we did and grateful we did as it was otherwise full). It is not cheap at GBP25 a night - but the nearby public car park is a similar price - that is York car park prices.
We had a small issue with the twin bed upon arrival, but the front desk staff resolved it quickly and was very kind. Everyone was extremely friendly and helpful throughout our stay. The sea view during breakfast was beautiful and made the morning especially enjoyable.
Beautiful hotel with extremely clean rooms and lovely spa facilities. It was quiet at night and had all the necessary home comforts to make it an enjoyable stay. Thank you!
Hotel was located across the road from the city walls. A 5min walk to the University of York St John. The amenities at the hotel were excellent. It had a small gym located opposite the main reception where guests had 24 hr reception. There was parking available on site at a cost of £25 for 24hr parking. May be cheaper elsewhere but it was very convenient. Staff allowed us to park for extra few hours free of charge. Although we did not pay for breakfast on site it was very well stocked and wildly used by other guests. Room was clean and modern. The A/C was not that affective and did not cool the room down. Which made it a little uncomfortable to sleep at night. It was a hot day and the room was located in a loft conversion. Heat would not normally be an issue.
The hotel is in a perfect position. The first room was a bit tatty and at back of hotel when asked they moved us straight away. The staff are very helpful and really pleasant. Great place for a short break. Was just me and my little dog and he was made very welcome. Would love to return. Photo is the view from our room 😊
Fantastic friendly staff and lovely, modern, clean and well kept rooms and hotel. Would stay again. Location was very good but not perfect hence the 4/5.
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