Surabaya is a lot of fun, and this hotel is fantastic! The service is excellent, even better than some five-star hotels I've stayed at back home. They even helped me with my luggage, which was a nice touch. The staff are friendly, and the rooms are spacious and quite clean for Surabaya standards.
Room was comfy, clean, and smelled nice when I walked in. Big smart TV, Amenities were all there, nothing missing.
There’s a bathtub which you can use to relax while watching tv, and the view from the room was spectacular. Bed was big and comfortable.
Staff were friendly and helpful, everything went smoothly. Would definitely stay here again.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
WWzishan2026.02.20
The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.
Room is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.
Hotel near Tunjungan,Tegalsari33.3% of visitors choose this area
Rryancwc2025.12.03
I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!
The ambient is good. Service is attentive.
Breakfast variety is quite a lot, around 3 main course, 5-6 type of drink, 2-3 food, salads, pastries and cakes.
The amenities toilet is as usual. No hair dryer (need to manually request). Bed is the best with view. Water flow toilet is quite slow.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
AAnonymous User2026.05.31
The location was perfect for us, as we really enjoy exploring a new city on foot. There are many eateries within walking distance of the hotel, including the famous Tunjungan No. 39 restaurant, as well as major shopping malls like Tunjungan Plaza.
The service provided by the staff was also excellent, from the front desk to the cleaning crew and even the security guard. We will definitely come back again.
Our stay at Ciputra was wonderful. Fantastic location adjoining the Ciputra mall with many great restaurants nearby. Thank you to all of the fine professional staff that accompanied the very well appointed room and hotel facilities. The room was beautifully furnished, lovely comfortable bed, large bathroom along with a bathtub with great view. Room was quiet with pleasant views over Surabaya. Executive lounge/bar on 8th floor is a quite area with well appointed bar. The cool pool and jacuzzi on 22nd floor was special with a 270 degree vista over Surabaya city, extra gorgeous during sunset. Restaurant for breakfast had a delicious array of both western and Indonesian dishes in a colorful and fresh ambience. Special thanks to Alicia at reception whom communicated well and passed on the delicious gift for sevice recovery of our lift mishap. Just a slight improvement would be to improve the lighting in the car parking area as very dim and dreary at night.
I'm quite satisfied with the hotel facilities. The location is convenient, making it my go-to choice when I'm on a business trip visiting clients. I've stayed here multiple times; it's a convenient option for business travelers. Everything else is also pretty good.
Amazing
399 reviews
9.5/10
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8.6/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
GGuest UserHotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.
GGuest UserOur 2nd time staying at this hotel. It was in a good neighborhood (many street food vendor at night). Good service (fast check-in/out), suitable parking space. Overall a great stay for us.
GGuest UserHighly recommend staying here if you love animals!! Loved that i could view the animals with no crowd and even feed them. We also visited taman safari prigen which was a short ride away. Staff were friendly and the room was clean. The view around the resort was amazing as it’s elevated and theres mountains around.
The hotel only has a swimming pool in-terms of amentities but the main focus is the animals.
It’s abit confusing but the resort is located inside taman safari prigen. The resort itself has animal enclosures on the resort grounds and allow guests to view the animals up close and at any time. But the feeding and giraffe breakfast/dinner is available with extra charges.
There is a free shuttle/car to take you to taman safari prigen, but the hotel price does not include any taman safari tickets or activities, so those have to be paid for separately.
HHadi_MulyonoThis is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.
AAnonymous UserThe room is nice, and the hotel offer a photoshoot family, and we had a photo printed with us. The facilities is good. The staff is really helpful. Thank you
LLysanderdennisMy first experience stay here, it is good hotel,despite it’s quite old hotel,only the gym facility didn’t meet my expectation
Services are great!
MMaomaomaomaomaoxThe environment is great and the facilities are complete. The hotel is conveniently located with easy access to food, drinks, and transportation. The room was clean and tidy, with full amenities, making for a comfortable stay. The front desk staff were also very friendly and helpful. Overall, it was a good experience, and I would choose to stay here again if I have the chance.
GGuest UserRoom is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.
FFirzahardynOne of the good hotels to try. Because there are many strategic places that sell cheap food and sungi because the location is in the middle of housing. The weather is cool and there is also a swimming pool. Suitable for families and couples for weekends or long holidays
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