A very nice hotel with great facilities. It has a public bath, and there is also a washing machine available (chargeable), so you’ll need to prepare 100-yen coins — about 600 yen for 2 hours.
They offer free coffee, which is a nice touch. The breakfast is buffet-style with a wide variety of local Japanese dishes. I especially enjoyed the tamagoyaki (玉子烧) — I had quite a lot of it, hehe.
The tatami-style room is very comfortable. It’s also convenient to buy snacks or instant noodles/ramen and enjoy them in the room.
Overall, it was a really pleasant and enjoyable experience.
An excellent hotel. The location is very convenient, a 20-minute walk from Kumamoto Station or a 10-minute tram ride.
The reception staff are courteous and attentive.
Essential items can be collected on the ground floor.
The room was on the very top floor.
The beds are large. The cleaning service is excellent, with towels changed daily.
Perhaps the only drawback is the lack of sufficient space to open a large suitcase, you have to jostle about to do so.
At one point, the room became quite stuffy, the air conditioning didn’t help with the air circulation, and the window couldn’t be opened. I realise this has been done for everyone’s safety.
Kurokawa onsen was the highlight of my trip to Kyushu. So I splurged on this accomodation. I chose a room with river view and it was the best decision. Love the stay so much.
Staffs were lovely and helpful. They speak good English and Mandarin. Lobby was spacious. Plenty of spaces to chill and chat as a family.
The onsens were abundance to choose from.
Breakfast was awesome, so was dinner.
We got the room with 2 beds and 2 futons. We all enjoyed our stay so much
Location was convenient to reach tourist spots. Room was comfortable, with daily cleanup service. Staff were hospitable, albeit a little robotic (aka just doing their job). They also provide a free Kumamoto postcard and mailing services. Private parking was available at 1,300 yen per day. Carpark staff were professional and more genuine. The elevator style parking lot was interesting. The breakfast spread was of good variety and had small changes everyday, so it’s not boring. However, the staff strictly enforced the food retrieval timings, so better to go early and plate the food you want before they remove the food trays.
Location is very good, walking distance to the shopping streets.
We had everything we need from the amenities area.
Breakfast is very good range, and most important YUMMY! The staffs at the breakfast area were very friendly and helpful too, they even helped my son (5yr old) with his drink he wants 🥰
We loved the bath, face and hand towels that are used in the hotel. They feel so soft to the skin!
Excellent stay in Kumamoto! The hotel was clean, modern, and very comfortable. The room was well-maintained and surprisingly spacious, with all the amenities needed for a relaxing stay. The staff were friendly, welcoming, and always ready to assist with any questions.
The location was convenient, with easy access to public transportation, restaurants, and popular attractions. Check-in and check-out were smooth and efficient, making the overall experience hassle-free.
Great value for money and one of the highlights of our trip to Kumamoto. I would happily stay here again and highly recommend it to anyone visiting the city.
This is a great hotel with a view of Kumamoto Castle right outside the window. You can also use points here. There are plenty of restaurants nearby, and the parking lot is quite spacious.
Good location just in front of the castle. Night view is great. The 10th floor for breakfast and coffee at night is the best place to relax. Breakfast is the best I have in this trip. We have breakfast at new year eve and new year day , the food is probably arranged and served. The only complaint is the parking not available for my Toyota Harriers. I need to park at private parking cost me > 2000 yen .
The hotel's location is excellent. It's about a 10-minute walk from the Kumamoto Bus Terminal after taking a bus from Fukuoka. The commercial district, Kumamoto tram, and Kumamoto Castle are all nearby and easily accessible on foot. The hygiene is impeccable; you even take off your shoes upon entering the lobby, storing them in shoe lockers on the first floor. The front desk service was superb. We stayed for three nights and changed rooms once, and they immediately allowed us to check in, without making us wait until 3 PM. When we looked lost outside, they promptly provided us with a map, suggestions, and directions. The deluxe twin room, a Japanese-style room, is quite spacious by Japanese standards and elegantly decorated. The washing area, shower, and toilet are three separate, independent spaces. The onsen (hot spring) on the 11th floor is also very clean, with a pleasant environment. Afterward, there are free ice pops and a relaxation area. Free ramen is served at 9:30 PM, which was also delicious. There's free coffee on the first floor, and the breakfast is abundant and exquisite, with a high 'eatability' factor. All in all, I hope to have the chance to stay here again.
Staying at OMO5 Kumamoto by Hoshino Resorts was a truly delightful surprise! The hotel boasts an excellent location, right above a bustling shopping district in the city center, making it incredibly convenient for shopping and dining. What impressed me most was the exclusive outdoor viewing terrace – I could sip coffee while gazing at the magnificent Kumamoto Castle, and both the daytime and nighttime views were absolutely captivating. The room design, with its warm wooden tones and modern feel, was thoughtfully laid out, making for a relaxing and comfortable stay. Combining Hoshino Resorts' signature attentive service with excellent value for money, this is definitely my top recommendation for accommodation when visiting Kumamoto. I highly recommend it to everyone!
However, there's one thing I need to mention: even when the air conditioning wasn't on, there were constant drafts of cool air, as if cold air was wafting up from the floor. This was quite uncomfortable.
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8.4/10
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GGuest UserHaving lived in Japan for over ten years, I have to commend this hotel. It far exceeded my expectations.
1. Right outside the door is the largest local bus terminal, making it incredibly convenient to get to the airport, Aso, Amakusa, and Fukuoka.
2. The price is half or even less than half of surrounding hotels. I originally had no expectations, thinking it would just be a cheap place to crash.
3. While the hallway decor looks a bit dated, it perfectly aligns with the MUJI団地 (housing complex) design philosophy. You even use a traditional key to open the door.
4. Although the room has an old-style Japanese business hotel decor, it's exceptionally clean and very spacious. The room design is well-thought-out, making it comfortable and secure to use.
5. Both check-in and check-out at the front desk were handled with meticulous care and polite, professional service. This is something even much more expensive hotels I've stayed at elsewhere often fail to deliver.
6. I stayed here for five consecutive nights and had a great experience. I would definitely choose this hotel again for future family trips.
เเปรี้ยวไปเรื่อยIt was actually pretty good, not as bad as some of the Google Maps reviews suggest! Our triple room was huge; we could easily open three suitcases and still had a sofa area to relax. The room was clean, even the AC vents in the bathroom were dust-free. All the toiletries were provided. They have a karaoke room, a common lounge for reading, a gym, a ping-pong table, a walking track, and massage chairs. After dinner, I even went to burn off some calories by playing ping-pong. There's an onsen with a public bath and six private onsen rooms, all free and available all night without booking! The front desk staff were polite and friendly, and they communicated well in English. Even though there were three tour buses full of Thai and Korean tourists, it wasn't chaotic at all. For dinner, the all-you-can-eat crab wasn't huge, but it certainly wasn't tiny and meatless. And there was a wide selection of free alcoholic drinks, so it's probably a drinker's paradise!
GGuest UserLocation is very good, walking distance to the shopping streets.
We had everything we need from the amenities area.
Breakfast is very good range, and most important YUMMY! The staffs at the breakfast area were very friendly and helpful too, they even helped my son (5yr old) with his drink he wants 🥰
We loved the bath, face and hand towels that are used in the hotel. They feel so soft to the skin!
MMingminnnnThe hotel is conveniently located near the city center, with shopping right downstairs. The triple room we stayed in was a decent size, but the bathroom drain had a really unpleasant, garlicky smell that I absolutely disliked. The public bath was a bit chaotic and not a hot spring; it had a strong bleach odor. You get what you pay for, I guess. The hotel's partner parking next door had a height limit, and the other partner lots were too far and not much cheaper. The next day, I just parked in the non-partner lot across the street, which was only about 200 yen more for the night.
GGuest UserIt’s the first hotel that I’ve been to in Japan that had a normal check-in procedure through the receptionist rather than a machine, and you’re greeted upon entry. The location is so perfect and considering it’s right next to the train station, I didn’t hear a thing. Also the room for the price was very comfortable and spacious!
TTravel Minds• Heart •EyesA very nice hotel with great facilities. It has a public bath, and there is also a washing machine available (chargeable), so you’ll need to prepare 100-yen coins — about 600 yen for 2 hours.
They offer free coffee, which is a nice touch. The breakfast is buffet-style with a wide variety of local Japanese dishes. I especially enjoyed the tamagoyaki (玉子烧) — I had quite a lot of it, hehe.
The tatami-style room is very comfortable. It’s also convenient to buy snacks or instant noodles/ramen and enjoy them in the room.
Overall, it was a really pleasant and enjoyable experience.
MMaggic✨An excellent hotel. The location is very convenient, a 20-minute walk from Kumamoto Station or a 10-minute tram ride.
The reception staff are courteous and attentive.
Essential items can be collected on the ground floor.
The room was on the very top floor.
The beds are large. The cleaning service is excellent, with towels changed daily.
Perhaps the only drawback is the lack of sufficient space to open a large suitcase, you have to jostle about to do so.
At one point, the room became quite stuffy, the air conditioning didn’t help with the air circulation, and the window couldn’t be opened. I realise this has been done for everyone’s safety.
LLei,taoOverall, a fantastic stay! I really appreciated the complimentary drinks and the spacious bathtub in the room. The service was excellent, and I'll definitely be returning for another visit. My only minor critique is that the location isn't the most convenient, but despite that, I found the overall experience to be very satisfactory.
Lluv travelingStayed one night at Fairfield by Marriott Kumamoto Aso and it was a peaceful, refreshing stop during my Kyushu trip.
The hotel is set near the beautiful Mount Aso area, surrounded by nature — a perfect contrast to the city. Waking up to the fresh air and quiet atmosphere was honestly one of the highlights.
The room was clean, modern, and minimalist, with everything thoughtfully designed for comfort. While it’s not a luxury resort, it delivers exactly what you need: a relaxing, no-fuss stay with great quality.
The shared lounge space was a nice touch — spacious, cozy, and ideal for unwinding or grabbing a quick bite.
One thing to note: there’s no on-site restaurant, so it’s best to plan meals in advance or explore nearby local spots.
Overall, it’s a great choice if you’re looking for a calm, scenic stay near Aso. Perfect for a short getaway or a stopover while exploring Kumamoto.
Would definitely recommend for nature lovers and road trip travelers.
HhelensilivrenThe tea cup in the room was not clean, i wish the hotel payed more attention to that. The hotel itself is very close to the station and the breakfasts are good, I've been there twice and each time the food was a little different. The staff at reception desk is very helpful
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