GGuest UserPls have a look if you are planning to book this hotel. This was one of the worst hotel experiences I have ever had at a 5-STAR HOTEL!
The problems started from the moment I arrived.
During check-in, the receptionist told me that the system was down and was unable to check me in. After trying & waiting for a while, she switched to another computer to complete the check-in.
I had to wait around 7 mins just for what should have been a simple check-in.
After finally getting my room key, I thought I could finally go to my room and rest at around 6:30 PM. Unfortunately, things only got worse.
My initial room was on the 5th/6th floor (can’t remember exactly). When I entered, I was shocked to find that the room had clearly not been cleaned or prepared at all. It was basically left in the same condition as the previous guest had left it. The rubbish had not been cleared, the bedsheet had not been changed, and the blanket was even lying on the floor.
The room was dirty & messy, which completely ruined my mood.
I immediately tried to contact reception using the room phone, but the phone system also appeared to have a problem. I called three times without answering and only managed to get through on the fourth attempt.
When I explained the situation, the receptionist sounded confused and seemed unaware of what had happened. I requested a room change and was told to come back down to reception.
When I arrived, the staff there also seemed unaware of the situation. I had to explain everything again. One staff member then went to another staff member, who came over and asked me again what had happened.
At that point, I was already very tired and frustrated from having to repeat the same explanation multiple times.
After waiting for quite some time, I was told that there were no more king-size rooms available and that they could only offer me a twin room. By then, I was exhausted and simply wanted to rest, so I accepted it.
Considering that the initial room was not ready due to the hotel’s own housekeeping issue, I honestly expected at least some gesture of goodwill, such as a complimentary upgrade or compensation. But that was fine.
I was eventually assigned Room 719. Before I left reception, the staff simply said “sorry.”
The housekeeping situation was especially disappointing. I arrived at around 6:30 PM, while the hotel’s check-out time is 12 PM. There should have been plenty of time for the room to be cleaned and prepared. Yet I was given a room that had apparently not been serviced at all. I could even see housekeeping staff walking around the floor.
Unfortunately, the condition of the hotel and room was also far from satisfactory. The facilities looked old and poorly maintained, with peeling wallpaper, a damaged chair cushion, dirty carpets, and an air-conditioning system with a noticeable mouldy smell.
The lobby looks reasonably well renovated, but the condition behind the surface is a completely different story. For a hotel that has only been operating for a little over 10 years, the level of deterioration and lack of maintenance is difficult to accept.
What disappointed me most was that this was not just one isolated issue. The check-in process was inefficient, communication between staff was poor, the room was not ready, housekeeping was inadequate, and the room itself was poorly maintained.
This was honestly one of the worst hotel stays I have ever experienced.
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