Since the hotel is new, there were a few kinks. For example, we booked two rooms but only one was reserved initially. We appreciate that the refund for the unreserved room was processed afterward. The cleanliness on the first day wasn't great, but after we mentioned it, it improved significantly on the second day. Despite some minor issues and the hotel being new, it's still a place worth staying. The rooms are spacious and airy, and there's parking available. The breakfast selection could be expanded, though.
This hotel is very busy. It took them 35min to get me the room.
Executive room is facing the city and there is too much traffic and a lot of noise in the evening.
The location of the hotel was great. We didn’t had breakfast but It looked really nice. There was plenty of choice. The room was spacious enough. It was a good hotel according to Its price. There is free parking. There is EV charging in the next hotel.
Location good to go airport
Air conditioning not in a good situation, so need to open the window, too bad outside is very noisy because it’s near to the main road
This hotel is a great choice in the area. The ambiance, cleanliness, and amenities are all excellent, providing a very comfortable experience. It's also conveniently located near a lively downtown, making it perfect for walks and shopping.
Excellent location, inside a quiet historical neighborhood (very atmospheric). There were small difficulties in finding a car car, but everything was found.
The room is good, clean, but we were first offered a room next to the smoke room, and there was a bad smell of tobacco + the inability to open the window. But we were replacing the room on request to a similar and no smell.
Breakfast is delicious, the staff is very nicely recommended hot traditional dishes they can cook (something was sharp, better to clarify, but everything is delicious).
And a separate thank you to the staff member of the Respshen Cagkan for the hospitality and help with our questions.
The room is not particularly big, but it is enough for one person, much better than ibis. The most satisfying thing is the variety of breakfast, I like it very much, it satisfies the Chinese taste buds. There are different hot dishes every day for three days.
The room was great! Very close to the airport, and the service was great! Especially the mattress! So comfortable! It was the most comfortable mattress I've ever had on a business trip! A little firm, but soft enough! Super comfortable!
I thought the service quality would be better if I stayed at a chain hotel. I didn't expect that there was no Chinese customer service staff, and the waiter couldn't even speak English fluently. The service attitude was very good, but communication was difficult.
Overall, a normal hotel for the money. Stayed for 2 nights. Come and spend the night. The only thing that bothered me was that they smoke in the rooms. There was an ashtray on the table (at least in ours).
Breakfasts are ok. Not a cornucopia, but we didn't leave hungry.
The staff is friendly.
Very Good
38 reviews
8.4/10
Price from
SGD 63
per night
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8,3/10
Very Good
rooms are very spacious :) room service has big portions and very delicious! Very responsive to everything we need during our stay
The location of the hotel was great. We didn’t had breakfast but It looked really nice. There was plenty of choice. The room was spacious enough. It was a good hotel according to Its price. There is free parking. There is EV charging in the next hotel.
Excellent hotel with complete facilities. Everything looks new, as if it has been recently renovated. The staff are very friendly and provide outstanding service. Breakfast is excellent with a wide variety of choices. I stayed here to go skiing at Mount Erciyes. Although the hotel shuttle service will start in early 2026, the staff kindly arranged a taxi for us. We also left our luggage at the hotel, and when we returned, they even served us tea, which was a lovely touch. 👍👍🥰🥰 I highly recommend this hotel for anyone visiting the city and planning to go skiing, as it is very close to Mount Erciyes.
We had a wonderful stay at Zumrut Palas Hotel in Mount Erciyes! The hotel was clean, beautifully decorated and very comfortable. We were pleasantly surprised when the friendly hotel management upgraded our room to a suite, which made our stay even more special. The location is excellent — easy access to the public transport & enterance to teleferik and just a short walk to the nearby mosque, which was very convenient for us. Our family truly enjoyed the warm hospitality and overall, it was a worthwhile stay. Highly recommended for anyone visiting Erciyes!
Location is great, room was enough to accomodate my family with 2 children, Seamless check-in/out experience, breakfast was healthy and a lot of varieties.
Amazing front desk trying to help us set up food delivery app although communication was hard and not successful due to mobile number required. We end up go to nearer mall getting our dinner. Super comfy bed and super near to airport.
Great location! Near tram station and is right next to the largest mall in Kayseri. Room is clean and spacious, with good mountain view. Also just 10 minutes car ride to the airport. The swimming pool is awesome with great mountain view. Just remember to bring your swimming cap or you can buy one there for 200 Turkish Lira.
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