Family Hotels in Emirate of Dubai, United Arab Emirates

I'm a loyal customer of Swiss, having stayed frequently even before the pandemic. The location is superb, directly connected to the Aguri Center and opposite Union Metro Station, making it very convenient for both transportation and shopping. However, it seems the hotel staff has transitioned from the original Indian team to Filipino and African employees. To be honest, the efficiency has dropped, and the service isn't as good as it used to be. Additionally, the facilities are showing their age, and the shower water isn't very hot anymore. Cleanliness is still acceptable, but I hope for improvements. The breakfast clientele now seems to predominantly cater to Indian guests, with the cuisine leaning towards Indian flavors. Nevertheless, the overall price remains quite reasonable. As a side note, I accidentally left my phone at the hotel. After prompt communication via phone, WhatsApp, and email, I was able to retrieve it a few days later.

This hotel is very famous and boasts a wealth of entertainment facilities, though the rooms themselves are just average. We booked a club room, and the service was generally good. While the facilities are somewhat dated, they are surprisingly well-maintained. However, room service response was quite slow. Overall, the value for money is mediocre. Its main advantage is its prime location in the heart of Palm Jumeirah. If you're not exclusively set on Atlantis, there are many other excellent family-friendly resorts to consider.

The service of this hotel is brilliant especially the front desk's staff (Ivy) she is very nice There is a spacious area to stay in and the shower area is user-friendly with good quality of shampoo plus shower gel 🧼 I like the morning breakfast a lot because we can enjoy the tasty waffles 🧇

**Disappointed by Front Desk Experience** I rarely leave negative reviews, but my experience at this hotel was truly frustrating. From the moment I arrived, the receptionist was cold and dismissive. No greeting, no smile—just a curt “ID and credit card.” I tried asking a few questions about the amenities and check-out time, but he seemed annoyed and uninterested, barely making eye contact. What really bothered me was the lack of professionalism. When I mentioned a concern about my room, he rolled her eyes and told me to “wait until housekeeping deals with it,” without offering any help or even acknowledging the inconvenience. I felt like I was interrupting her day rather than being welcomed as a guest. A hotel’s front desk sets the tone for the entire stay, and unfortunately, this one made me feel unwelcome from the start. I hope management takes this seriously and invests in proper customer service training.

Nice, spacious facilities. Great location, we found it very convenient. Nice and helpful staff. Cons: 1. Smell of sewage from one of the toilets, had to keep it closed all the time. 2. Cleaning was in the morning the first few days, which was convenient when we were away, the last few days they came at 5-6 pm, when we were resting in the room. 3. Not very comfortable pillows.

1.when we check in say the room will be ready at 3pm but we sit at the lobby, maybe 1 1/2 hours,but no one tell me need so long time ,just say will be ready 2.when we are waiting the room ,our phones no more power,ask for the charger, the staff said in my room have 2 ,what they are talking about? 3.i ask for the staff who can speak Cantonese to help me ,they said sent to my room ,but I wait for maybe 2 hours also no one can help,I need to go to the lobby to get help, the security help me a lot, but the reception service is very bad 4.we want to keep the welcome card for Memories ,but we go down to have dinner buffet, and then we come back,we can’t find the card ,our luggages are tidy up by the house keeping ,I think they make it lost For the service 3star Hotel better than this we stay here for the honey moon,I think this hotel is the worst

Had such a fantastic time at Bab. Services exceeded expectations! From the crew to the amenities and food… top notch. Cant buy the experience! Would visit again and this time for an extended time.

Exceptional Experience at The Royal Atlantis in Dubai My recent stay at The Royal Atlantis in Dubai was truly unforgettable. From the moment I arrived, the level of luxury and attention to detail exceeded my expectations. The architecture of the hotel is breathtaking, offering stunning views of both the city and the sea. The room was spacious, immaculately clean, and elegantly designed with modern amenities. The service was impeccable—staff were always friendly and willing to go above and beyond to accommodate any request. The dining options were phenomenal, with a wide variety of restaurants offering world-class cuisine. The facilities, especially the pools and spa, were some of the best I’ve experienced. Relaxing by the infinity pool overlooking the Arabian Gulf was pure bliss. The hotel also offers easy access to private beach areas, adding to the overall exclusivity and luxury feel. If you’re looking for a top-tier hotel experience in Dubai, The Royal Atlantis is worth every penny. I can’t wait to return!

Great place for families with kids. Have a big sized pool area for kids with a lazy river and a few slides. Their private beach has a pool with a mini obstacle course and a small volleyball net. There are dedicated pkay areas with attendants for kids. Good breakfast as well. Overall a very good option for families with kids under 12!

The hotel's location is excellent, and the rooms are spacious. In terms of service, I especially want to thank Mr. Sohel, the concierge at the lobby. On the first day, he kindly used his own app to call a taxi for us, and on the final day, he arranged a larger taxi because we had several suitcases. It was incredibly helpful. However, one thing that fell short was that the towels were neither replenished nor replaced on two consecutive days, which caused some inconvenience.