Great location and some very good services (shuttle to ski lifts).
Some improvements can be done in terms of cleanliness and breakfast, but overall great value for money
The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well.
We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.
The room that touched us had wooden sticks on the roof and it seemed that room in time not looked at it xq the whole roof is full of tears the next day we commented and took them together with photos. I don't know if it looks on the photos.
The hotel was very comfortable and very comfortable.
Otherwise everything right
This is a very popular hotel in Zaragoza, with a good environment and a good location. Good service and good food. I was on a business trip here for a week and booked a hotel conference room. It's very good in all aspects. I will definitely stay here next time I have the chance. At the same time, I also recommend this hotel to friends who come here to play.
Habitación amplia , muy calentita , y buena relación calidad precio, instalaciones mejorar o arreglar el spa y mantenimiento del gym , no hay colchonetas para estirar y varias máquinas en reparación
Nice setting. The rooms are in a new building and you don't get to see any of the original sections unless you join a tour. I did not join the tour so cannot comment. But overall not so much to see. Honestly slight disappointment for a ”castle” stay
Very Good
73 reviews
8.9/10
Price from
BRL 624
per night
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9.2/10
Great
GGuest UserThis is the most impressive hotel on the trip. The old town of Zaragoza is really small. The hotel is right next to the Holy Pillar Square. From the balcony, you can see an old church next door. There is also a beautiful market 30 meters away. The location is excellent. The hotel is clean and beautiful, the rooms are large, and the facilities are new. The handicrafts in the lobby are very affordable.
DDavid OhanaThe staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
GGuest UserEverything was great, the only thing they could improve is the soundproofing of the rooms since the room faced the street where there were entertainment establishments and there was quite a bit of noise even at dawn.
WWK3112Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well.
We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.
GGuest UserOur second time staying at this hotel and it was good. We arrived with two small dogs. In order to avoid our dogs causing noise and inconvenience to other guests if we left the room, we decided to have room service. Reception advised room service was available from 20.30, however when we called ro place food order at 20.30 we were told the kitchen was closed because they were preparing for a wedding next day. A big disappointment!!.
The city itself is beautiful and the people are so nice. We hope to visit again in 2025.
GGuest UserHow should I put it? It was another small surprise. The not expensive price gave me a very good experience. The parking service was very good. The hotel is located in the city center. In addition to being convenient, I have to mention its antique hotel design. From the lobby to the room, I felt full of European elegance. I really enjoyed the quiet atmosphere of the room looking out the window at the big trees and the neighborhood!
LLlllll/An older hotel. The price on Ctrip is very good, but the sound of the TV in the next room can be heard clearly. It is not far from the train station and there is a McDonald's opposite. The hotel is a bit old, but the room is big enough.
GGuest UserThe location of the hotel is zaragoza train station, which can be moved by public transportation bus, and the surrounding sightseeing places are walking distance. Cleanliness and comfort gave a smile. Although not fluent, even if I tried to talk in English and Spanish, I felt like I was waiting and trying to help. Even when I checked out, I showed the train ticket and was worried, so I left my luggage and set a time plan! The service is the best. Currently, the best hostel I want to come back to during my trip to Spain!
GGuest UserI can't complain of anything, the hotel has all the services and facilities in very good conditions.. wide and clean rooms. It is a 4-star and are well-placed
BBendilaohuThe hotel is outside Zaragoza. Suitable for self-driving and temporary accommodation on business trips. Not suitable for travelers visiting the city, it takes 10-15 minutes to drive to downtown Zaragoza. The front desk service is serious, the hotel room facilities are good, and a free underground garage is provided. The internal environment of the hotel is very good. The only drawback is that the environment after leaving the hotel is a warehouse area and large trucks.
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