GGuest User£200 for a basic room for one night was a bit on the pricey side for me, however it was nice all the same. A few of the photos of the basic room are misleading. The photos show a four post double bed which is not the case. We found out later this is actually an executive room despite it being labeled basic.
We found out that the hotel location is accessible by bus from Oxenholme train station (despite being told the opposite) and has a great view of beautiful fields. Food in the hotel is good but expensive... My eyes nearly popped out their sockets when I saw the £8.00 charge just for the tiniest amount of table bread. I'd say this was probably the reason the restaurant was empty despite being told we need to book a table due to its popularity. Swimming pool and steam room are average for the price.
Staff are friendly and changed our room to a double bed room free of charge after mistakenly putting us in a twin bedroom.
SSmiths travelsThe place was amazing and situated in a great place. Very near to a lot of amenities like bars and restaurants plus some shops.
The staff were amazing and so polite. We was made to feel like we was at home. Our room was huge and had a great view of the gardens.
Breakfast was outstanding and very tasty highly recommend.
We will definitely be staying here again in the future
GGuest UserThe room was very nice, with swan bath towels. The environment was nice, between two towns, with the bus station just outside. The shop was run by a couple, the breakfast was delicious and the quantity was large, so make reservations in advance. A good stay experience.
AAmy’s TravelsI’ve booked Low Wood Bay a few times but this was the first time using trip.com - we got an excellent deal and the customer service was brilliant from both trip.com and Low Wood Bay. There had been heavy snowfall so things were a bit up in the air with whether we would be coming or not due to road closures but the staff were brilliant. Thankfully we did get to come for the night and we’d booked the spa the following day. It is one of the best spas I have been to. The views are stunning. The hotel itself is really lovely, fantastic location, extremely clean and all the staff were super friendly. Will definitely be coming to stay again and can’t recommend enough for a relaxing break.
GGuest UserUpon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’.
Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel.
Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.
GGuest UserPros: Excellent hotel location.
Cons: The facilities are quite dated. There's no exhaust fan in the bathroom, power outlets are scarce, and the hairdryer only works if you continuously hold down a button. The hangers are fixed and can't be easily removed from the closet. Service was mediocre; most staff seemed unsmiling, with the exception of a couple of very young employees.
GGuest UserStayed here several times, even a couple of times when they had only just re opened following each of the Covid lockdowns and always enjoyed, had a fab welcome and the rooms are clean.
Not saying its perfect for everyone as some of you will not be a fan of the gold and red decor in the rooms , reception and corridors. But its not shabby its just old fashioned.
The bathrooms are moden and the bar and restaurant have had a face lift with a not ultra moden colour scheme of cream and blue but it suits the building style.
Dont expect spa, gym or pool and dont expect room service or cocktails.
But you will always get a warm and friendly welcome and service.
The setting is off the beat and track , but worth finding this gem, at the side of the woods , with stream running over waterfall and rock oh and keep your eyes peeled for red squirrels.
Food is good at breakfast though no veggie sausages which some did complain about, food is good value in the evening though a limited choice of 4 starters 4 mains and 4 puds including a veggie option. Yorkshire portions for the main and loads of veg.
Bar prices higher than pub prices but not that bad for a hotel.
LLisaStayed in one of the 4 garden cabins. Each are angled in such a way that they are all private. Each has its own hot tub and log burner. The cabin was cosy at night and well maintained. The cabin has WiFi, a tv, tea/coffee station, sofa and ensuite. Towels are provided for the bathroom plus separate towels, a robe and slippers for the hot tub. Breakfast was buffet but included hot self-service english breakfast items. I have to give credit to the person on reception when I checked in who greeted me with a smile and was friendly and helpful. I'll definitely be back.
DDawei 007A hotel that's definitely seen better days! Staff were pleasant and the room had everything we needed, even a lovely massive cobweb on the inside of the window!😉 Plenty of hot water and lovely clean towels. Breakfast was plentiful and for a day or two was okay. For the prices you pay it offers good value, I'd stay again 👍
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