Hotels With Gym in North Sumatra, Indonesia

The rooms are clean and there are plenty of facilities for kids to enjoy. The AC is cold, and the cleanliness is excellent. The gym and swimming pool are all very clean.

Grand City Hall Medan offers an elegant and memorable stay right in the heart of the city. The property combines classic sophistication with comfortable modern touches, creating a welcoming atmosphere from the moment you arrive. The rooms are spacious, well-maintained, and comfortable, while the service is professional and attentive. Its central location makes it especially convenient for exploring Medan, whether for business or leisure. The overall ambience feels refined and relaxing, making it a great choice for a comfortable city getaway. Highly recommended for anyone looking for quality, convenience, and a touch of timeless elegance in Medan!

Pros: large room, nice view from the window, good breakfast, not bad gym. Cons: Inattentive staff (I had booked a Deluxe room, but they put me in a regular room. Later I had doubts and went back to check if it was really my room. It turned out it wasn't). On the last night the water was black, making it impossible to wash or brush your teeth.

I recently stayed at Emerald Garden Hotel in Medan for 7 days and 6 nights, and overall it was a comfortable and pleasant experience. The location is very convenient, making it easy to travel around Medan for food, shopping, and meetings. The hotel environment is quiet and relaxing, which made it suitable for both business and rest. The room was spacious, clean, and well maintained. Housekeeping did a good job every day, keeping everything tidy and comfortable. The bed was comfortable and the air conditioning worked well, which is important in Medan’s warm weather. The staff were friendly and helpful throughout the stay. Check-in and check-out were smooth, and whenever I needed assistance, the team responded quickly. The breakfast selection was decent, with a mix of local Indonesian dishes and simple international options. It was a good way to start the day before heading out. Facilities like the swimming pool and gym were also available and well maintained. Overall, it was a pleasant 7-day stay, and I would recommend Emerald Garden Hotel to anyone visiting Medan for business or leisure.

Everything was good except one, no one replied or responded to my request and I am asking for a simple decoration for my wife's birthday. No one read and responded. Do they know how to read requests from the customer through third party booking? I am quite disappointed. Anyway, thanks.

The overall experience wasn't great, and the biggest area for improvement is hygiene. The cleanliness of both the room and public areas was subpar; some spots clearly hadn't been properly cleaned. The facilities and amenities also felt quite old, showing years of use, with some even appearing to be deteriorating. For the current price, the overall environment and facilities didn't meet expectations. I hope the hotel can improve its hygiene management and update some of the older equipment to ensure guests have a more comfortable and reassuring stay.

I wish I could say it was ideal, because the hotel has the potential for that - but unfortunately it's not exactly that. The location is super, the building is what you can expect from an ex-Radisson hotel, but the problems with the cleanliness and the very aged bed linen left me a far from perfect first impression. Plus, at 4pm they still didn't have my room ready and asked me to wait 10-15 minutes. After escalating the problem to the manager I got a better room and from there on everything was OK, but the welcome was not at the level I expected.

The hotel's location is quite convenient, right opposite a Starbucks. However, traffic can be quite congested. The hotel staff were all incredibly friendly and helpful. On a side note, the new spa downstairs is excellent, offering great value for money. If I ever get the chance to visit again, I'd definitely consider staying at this hotel.

Excellent! It truly lives up to its reputation as the best in the area. The breakfast is plentiful, and it's undoubtedly the cleanest hotel in Medan. It was fantastic; the bed was made exceptionally well, and the water provided was good. I'd definitely stay here again if I have the chance.

The room was comfortable overall, but I was disappointed to find that one of the towels had visible stains on it. Towels should be clean and spotless for every guest. Housekeeping should inspect them more carefully and replace any stained towels before the room is assigned. I hope the hotel improves its quality control in this area. If you’d like, I can also  make it more concise,  more formal, or  more strongly worded.