Everything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone.
It’s very close to Ukunda airport, only 10min drive.
One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.
I noticed that many reviews mention the hotel not living up to a five-star standard. However, no one seems to complain that the price doesn’t match a five-star level either. In my opinion, this is an excellent hotel for the price.
The property is spacious, the rooms are fresh and cleaned daily, and amenities like slippers and bathrobes are provided. The staff is welcoming, and the breakfast offers a great variety. From 4 to 5 PM, there’s a complimentary tea and pastries service, which is a lovely touch. The beach is beautiful, with plenty of loungers equipped with soft cushions.
This is definitely a place I would consider returning to.
A large beautiful territory, on the territory of a few bungals, very clean and safe, the hotel is standing on one of the most beautiful beaches in the world, all staff are very kind, two swimming pools, a restaurant with personal cooking and fresh food, Everything was thought up to the tiny. Of the downsides there was only one - weak Wifi in some places of apartments, staff tried to solve it quickly, I think they will fix this moment. Thank you very much for the great holiday and we will definitely come back! There is also a great spa and gym with all necessary equipment.
Swahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
Wonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
Location was not perfect and not much activities going on there but they’ve more than make up for it with their services, and the food was to die for, my girlfriend and I really enjoyed the food if nothing else.
The hotel is a bit far from the beach, about 5-10 minutes by tricycle. The villa is large with two bedrooms, suitable for a family of 4, but the facilities are old and the hygiene is average.
For some reason the hotel did not receive my booking information. After we arrived at 7:30 pm local time, we waited for an hour and a half for the villa to be ready.
If you do not choose all-inclusive meals, even drinking water will not be provided.
I don't know why no one mentioned the simpleness of the spare parts at all. For example, there are no disposable slippers. The water is also a thermos pot with no disposable bottled drinking water. If the bath water becomes cold at night after 12 o'clock, it takes more than ten minutes to release water. Hot water. I don't know if the entire Mombasa hotel water filtration system is a shit, the water is super invincible salty, and it is no different from drinking directly from the sea. Even the waiter said that it is best to use pure water for brushing teeth.
Because the price is all inclusive, the hotel is basically a lot of Europeans and Americans. We stayed for two days and a Chinese did not see it. The food was similar to other hotels. In fact, it is not recommended to have this kind of package in Mombasa, because the restaurant outside can eat seafood. It is better to eat. The only advantage is that drinks are free, even cocktails are free, so many Europeans and Americans like to drink there. There are also performances in the evening.
Very Good
69 reviews
8.8/10
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AAndreiI noticed that many reviews mention the hotel not living up to a five-star standard. However, no one seems to complain that the price doesn’t match a five-star level either. In my opinion, this is an excellent hotel for the price.
The property is spacious, the rooms are fresh and cleaned daily, and amenities like slippers and bathrobes are provided. The staff is welcoming, and the breakfast offers a great variety. From 4 to 5 PM, there’s a complimentary tea and pastries service, which is a lovely touch. The beach is beautiful, with plenty of loungers equipped with soft cushions.
This is definitely a place I would consider returning to.
GGuest UserWe had a family vacation in early May. This is not our first time at this hotel. The price/quality ratio is good. The only thing that really irritates us is the locals who are always pestering you and trying to sell you something with a 100% markup. We decided to walk to the newly-emerged island and realized that we had gone without slippers in vain. There were a lot of hedgehogs. The local ”hike sellers” helped us out with their slippers, but the price for 3 people was 9,000 Kes, which is comparable to the cost of a motorboat that will take you to a place where there are many different fish, starfish, and other sea creatures.
MMathNerdSwahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
AAnonymous UserEverything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone.
It’s very close to Ukunda airport, only 10min drive.
One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.
AAmyLCThis is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
GGuest UserWonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
MM253546****I don't know why no one mentioned the simpleness of the spare parts at all. For example, there are no disposable slippers. The water is also a thermos pot with no disposable bottled drinking water. If the bath water becomes cold at night after 12 o'clock, it takes more than ten minutes to release water. Hot water. I don't know if the entire Mombasa hotel water filtration system is a shit, the water is super invincible salty, and it is no different from drinking directly from the sea. Even the waiter said that it is best to use pure water for brushing teeth.
Because the price is all inclusive, the hotel is basically a lot of Europeans and Americans. We stayed for two days and a Chinese did not see it. The food was similar to other hotels. In fact, it is not recommended to have this kind of package in Mombasa, because the restaurant outside can eat seafood. It is better to eat. The only advantage is that drinks are free, even cocktails are free, so many Europeans and Americans like to drink there. There are also performances in the evening.
AALEKSANDRВ отеле отдыхают в основном граждане Германии возраста 40-50 +. Еда вкусная , нельзя сказать , что сильно разнообразная , но всего хватало, готовят вкусно : мясо , рыба , много овощей и фруктов. Веселые аниматоры , доброжелательный персонал . Номера простенькие , мебель старая ,но все работало. На территории отеля много обезьян 😅 не оставляйте вещи без присмотра . Вечером всегда проходит анимация , каждый день разная программа-молодцы! Возле бара на пляже часто собирается очередь , но обслуживание довольно быстрое. В целом , отель понравился, также посетили Diani resort ( до него по пляжу 15-20 минут пешком )Кстати Вы можете посещать отели одной сети , в том числе пользоваться услугами бара /ресторана . На ресепшене любезно разрешили остаться в отеле и пользоваться услугами все включено после выезда из номера, так как трансфер был около 14-00. Ставлю все пятерки за отношение персонала
GGuest UserI've had a great stay in Safari hotel! There was a bit of a problem with my reservation but they took care of it the best way possible. The whole staff treated me like a family member. They were super helpful for anything I'd need. Special thanks to Jackson who really took care of me making sure it was alright.
Thank you guys and I hope to see you all again!!!
GGuest UserLocation was not perfect and not much activities going on there but they’ve more than make up for it with their services, and the food was to die for, my girlfriend and I really enjoyed the food if nothing else.
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