I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
The facility was clean and quite large. It was too cold for the pool. Do make sure you walk around the grounds and go to the water. We did not find it til the last night. Staff was super nice and attentive. They even set up reservations for us at a local restaurant. There are 3 restaurants but it seems they alternate which one is open. It was October so it may be due to the slower season.
Incrível!!!! Atendimento extremamente simpático e prestativo, ambiente acolhedor limpo, pequeno almoço INCRÍVEL com quatro mesas cheias de produtos, realmente representantes o peaueno almoço de hotel que todos idealizamos! A vista do quarto era perfeita para o jardim, privativo, com acesso á sauna jaccuzy e piscina. Esta estadia superou TODAS as minhas expectativas, staff Incrível mesmo!!!
The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
Great hotel for slow and relaxing visit to the island. It is a bit out of the way and you need a car. But if you are not in a hurry, this is a perfect hotel. It’s right on the hiking trail and only 20 mins to the airport. It’s also only a few minute drive to the highway to get around the island for sightseeing.
One bedroom and one living room area is 40-50 square meters, with a kitchen. Electric stove, microwave, refrigerator are all available. We went to the supermarket to buy vegetable pizza and made it ourselves. The taste is better than that of restaurants outside. The hotel provides breakfast, which is of very good quality. The room is equipped with a Bluetooth audio system and electric curtains, which are many selling points. We rented a car and drove there by ourselves, and the hotel's underground garage is free for parking. A very satisfactory stay.
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
Beautiful view from the room, excellent service, impeccable cleanliness, and great comfort. It's also worth mentioning that the room is very spacious.
Very Good
51 reviews
8.5/10
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GGuest UserThe hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
GGuest UserWhilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
GGuest UserIm afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
GGuest UserMuito bem situado, junto à avenida principal.
A limpeza do quarto, tal como, nas áreas comuns num excelente nível.
A disponibilidade e atenção dos funcionários é total.
Ambiente acolhedor e virado na prática para a sustentabilidade ambiental.
Muito recomendável!
JJAVIER OBESSOThe hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
GGuest UserI WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
IitravelrussiaDid not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
GGuest UserThe facility was clean and quite large. It was too cold for the pool. Do make sure you walk around the grounds and go to the water. We did not find it til the last night. Staff was super nice and attentive. They even set up reservations for us at a local restaurant. There are 3 restaurants but it seems they alternate which one is open. It was October so it may be due to the slower season.
AAnonymous UserThe environment is very good, next to the sea, the hotel is a bit modern, but the overall experience is still good, it is suitable for vacationing with family and friends, not far from the city.
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