Posted on Jul 10, 2026
Em_mThe hotel facilities are noticeably dated and showing their age. The air conditioning in the room was particularly loud at night, it made a restful sleep nearly impossible. However the front desk staff was attentive and genuinely helpful. At check-in, she proactively flagged that 10–11am tends to get hectic, and only two lifts were running for the whole building, guests on higher floors should allow at least 20 minutes before checkout to get down. A thoughtful heads up, given my room was on the 31st floor. Checkout the next morning was a bit of a slog. It took nearly 10 minutes just to get a lift down to the lobby.
Show more
Price per night from:PHP 4,610
Posted on Jul 24, 2026|Smart Plus Room
Guest UserI am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations.
First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience.
After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan.
Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience.
Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked.
My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay.
The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory.
The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation.
The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs.
I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay.
In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay.
I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts.
Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests.
Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.
Show more
Price per night from:PHP 6,579
Posted on Jul 12, 2026
LDXhhhThis hotel is truly a hidden gem with excellent value for money, especially for Hong Kong. The room size isn't small, and while the facilities are a bit dated, they are fully functional and clean. The best part is its superb location! Airport buses, the MTR (subway), and the Ding Ding tram are all nearby. There are also plenty of convenience stores and cha chaan tengs (local cafes) in the vicinity, making it incredibly convenient to get around. The front desk service was also very good, they even gave us coffee vouchers and breakfast. Highly recommended!
Show more
Price per night from:PHP 5,644
Posted on Jul 8, 2026
AysJustWantToWanderthe room was beautiful, tho its not as clean as i expected it to be... there's blood stain in the couch and window nooks. a lot of long hair strands in the carpet. i know they can do better. i still like the hotel, the shuttle service from hotel to train station is big help for guests. since there is no free bottled water on rooms, at least have a water dispenser on some floors. the breakfast is buffet but... sorry but its so bland. im not a picky eater but... its really disappointing.
if you gonna ask me, if i will stay again on this hotel, probably not. 1000+ rmb for family room and the experience is just so so...
sorry. ✌
Show more
Price per night from:PHP 3,394
Posted on Jul 5, 2026
Guest UserThe hotel quality is too good and too convenience pace off mind they offer.then hotel have more facilities like a swimming pool and fitness room also more.Moreover they have better quality food restaurant.
Show more
Price per night from:PHP 3,475
Posted on Mar 9, 2026
lamlll
The hotel is nestled at the foot of the mountain, offering a tranquil environment away from the hustle and bustle of areas near MTR stations. However, it's about a 20-minute walk to Central/Admiralty MTR stations, or a 6-7 minute taxi ride (around HKD 20-35). We were assigned a room on the 28th floor facing Central, and the view was absolutely stunning. We had a complete panoramic view of the Hong Kong Zoological and Botanical Gardens, the US Consulate, the Peak Tram Terminus, Government House, and even the distant Bank of China Tower, Standard Chartered Bank Building, and IFC.
The staff were all very warm, friendly, and accommodating. They even helped bring up our food deliveries to the room. The room cleanliness was excellent. The soundproofing, however, was average; we could hear louder noises from upstairs and next door. In the mornings, we could also hear the birds chirping from the Zoological and Botanical Gardens below. The bathroom didn't have a bathtub, but there was a kitchen available for cooking.
Overall, I highly recommend this hotel, especially if you're looking for something a bit more unique. Compared to 5-star and 4-star hotels near MTR stations, this place offers a really good stay.
Show more
Price per night from:PHP 8,294
Posted on Jul 19, 2026|Plaza Deluxe Room
ZiyanruolinMy go-to hotel for my many trips to Hong Kong, this 5-star standard in the heart of Mong Kok is simply unbeatable. The transportation is second to none, with seamless access to MOKO mall directly from Mong Kok East Station on the East Rail Line. Dining, entertainment, and shopping are all just downstairs, making getting around incredibly efficient.
The rooms are significantly larger than the average Hong Kong hotel, with warm, elegant decor. The floor-to-ceiling windows offer fantastic city views, and all in-room facilities are well-maintained, with meticulous housekeeping. The recreational facilities are comprehensive; the high-altitude pool allows you to swim while enjoying panoramic city street views, perfect for unwinding after a long journey. The front desk service is personalized, and they go above and beyond to accommodate any requests, showing great attention to detail. It's rare to find such tranquility within a bustling commercial district, balancing convenience and comfort perfectly. The overall value for money is exceptional; for accommodation in Hong Kong, look no further than Royal Plaza Hotel.
Show more
Price per night from:PHP 8,648
Posted on Jul 13, 2026
Guest User
We stayed in a double room with an extra single bed. Since we didn't have much luggage, the space was acceptable, and the environment was generally clean. However, being on a lower floor and right next to an elevated road, and with it being a weekend, the traffic noise was quite loud, so we all slept with earplugs! The hotel's shuttle service was excellent; they dropped us directly at the Airport Express station on our checkout day, which was super convenient!
Show more
Price per night from:PHP 4,791
Posted on Jun 23, 2026
ModemoI stumbled upon this hotel by chance, and I'm genuinely writing this review to recommend it to all my friends visiting Hong Kong! I'd seen reviews mentioning it was close to the MTR station, but I didn't expect it to be literally ten steps away. Plus, the shops across and next door are all fantastic noodle places. Turn right outside and walk about 30 meters, and you're on a bustling main street with all sorts of food, shopping, and sights – no need to even search for guides... The room was also quite spacious, and the air conditioning stayed on even when we left, so coming back to a cool room every day was pure bliss. Disposable amenities were also provided!... It's a shame I didn't take pictures of the room, but I did capture all the delicious, homestyle meals I ate within 1-10 minutes of the hotel. Please book with confidence!! Everyone I met in Hong Kong was incredibly warm and polite. My trip to Hong Kong was perfect.
Show more
Price per night from:PHP 5,018
Posted on Jul 20, 2026|Oceanfront Room King Bed
Anonymous User
The Fullerton Ocean Park Hotel Hong Kong is truly a top choice for a vacation! The hotel environment is absolutely stunning, boasting unparalleled, breathtaking sea views (a perfect 10/10!). The staff service is also incredibly attentive and thoughtful, making you feel right at home.
The room comfort is excellent, and the facilities are very new and clean. The biggest surprise was the pool, which is practically a mini water park with two large slides – the kids didn't want to leave! The infinity pool perfectly blends with the beautiful ocean and sky, creating a truly unforgettable experience for both adults and children. It's definitely worth a stay!
Show more
Price per night from:PHP 8,993