Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
The hotel is from 1989. But overall it is still OK. It is not far from the airport. There is a shuttle bus that can be booked by filling out a form at the front desk.
Breakfast is small, but the price is not expensive. The equipment is a bit old, the air conditioner rang and the water flowed onto the carpet. Others are OK, next to the 141, easy to drive.
The room is spacious and bright, and the hygiene is good, but I couldn't find anyone at the front desk. I went downstairs to ask if there was a pair of slippers.
Room was relatively clean, bed was fine, staff was friendly, breakfast can be improved a little, when the AC was off we could hear the highway noise, we would stay here in future again.
We really appreciated the proximity to the airport and the quick shuttle ride (only 5 minutes to/from the domestic terminal and runs every half hour). The downside of the location is that it's not near anything other than the airport, including restaurants, so you're kind of stuck if you don't have your own car. The facilities are excellent with an outdoor pool, fitness room, and nice dining area for breakfast. The room was clean enough, but not exactly sparkling. Because of the convenience, we would definitely stay here again if we need a place close to the airport.
QQinianzhiyangThis type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.
The location of the hotel is great, close to Atlantic airport, shuttle services free, breakfast is rich and free. Sofas in the rooms looks old and needs to be replaced
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
The hotel was centrally located with a walking distance of 10 min from the riverwalk and 15 min from Forsyth Park. The hotel offered parking on their property for $30, but the side streets close by were free. Specifically, West Harris and West Charlton Streets were free all day for parking. The room was clean, quiet and comfortable. The process for checking in and out were easy. Overall, the hotel was a decent value for the price ($100/night).
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