Hot Springs Hotels in Heilongjiang, China

I got my period at night and had a terrible stomachache. I called the front desk to ask if they sold sanitary pads. The young man at the front desk said a staff member would bring them up shortly. A little while later, the staff not only brought sanitary pads but also a cup of brown sugar water. For service to go above and beyond like this, the hotel truly puts its heart into it. I absolutely have to give them a huge thumbs up!

We chose the Retro Era room at Snow Mushroom Hotel in Xuexiang, and it was an amazing experience! The room decor had so much character – old wooden cabinets, floral bedspreads, feather duster hanging on the wall, and antique kettles; every little detail was full of nostalgia. The *kang* (heated brick bed) was wide and super comfortable. The three of us sat cross-legged on it, chatting and playing cards. We could even order food to our room, which really amplified the ambiance. Despite the retro style, the facilities were excellent. They even provided a humidifier, which helped with the dry air. The hygiene was also top-notch; bedding was changed for every guest, and the room was spotless with no strange odors. The hotel's Northeastern dishes were also superb – the river fish, *luandun* (stew), and cabbage dumplings were authentic and generously portioned, offering great value for money. They delivered the food directly to our room, and enjoying authentic Northeastern cuisine on a warm *kang* was pure bliss! The service was also very thoughtful; they contacted us via WeChat before check-in to provide directions and important information. I highly recommend this room type for both family trips and friends traveling together – you won't regret it!

What an incredible hotel this is. Our stay has been absolutely 5 star. The staff are incredibly helpful. I haven't remembered all their names but Suyu at the front desk was so helpful in ensuring we got settled in on arrival. It was early and cold when we arrived but this hotel provided us a warm haven. This hotel has all the 5 star features you would expect and more. The multiple hot pools are a highlight. The outside heated pool was amazing during the snow. The staff helped us navigate the city buses easily (the gentleman at the front desk was also great). We will return to this hotel as soon as we can. Harbin is cold but the hotsprings ♨️ are warm

Location: Right by the bus stop, saving me the hassle of dragging my luggage around – 5 stars! Service: The lady at the front desk was so efficient and helpful. I originally booked a single room, but she upgraded me as soon as a bigger room became available. Wishing her great success in the new year! Cleanliness: All the bedsheets and duvet covers were disposable, which I absolutely loved. Dining: They have a restaurant, but there was a long queue in the evening, so we didn't get to eat there. However, breakfast was excellent, I especially enjoyed the shredded pork congee and the corn!

It was very nice staying here. - The location is great. - The room is huge and very comfortable, with no unpleasant smells. I really like the bathroom and the hair dryer. - The staff are very friendly and helpful. The handsome guy at the front desk can help book a car to Wu Song Ling and buses from Snow Town to Snow Village and then to Harbin. - I recommend trying the food here—it’s delicious. I also had a great time with their dog, Baiwan. She is very cute and smart. Don’t forget to say hi to her if you visit! 🥹

I had the most pleasant stay at the hotel! Ever since my booking they contacted me to stay in touch and asked if i needed any help prior my trip. Every booking was assigned a butler, and our Butler Cao made the trip cery smooth and comfortable! Just inform any inquiries or wish list that you have and he will deliver! He even picked us from the station and our luggage, brought us to the famous spots, shortcuts and accompanied us around the town. I even asked questions after my stay and they still gladly reply which i will be forever thankful. The room is exactly how it looks like in the pictures cery clean and comfortable. We have informed beforehand regarding our dietary restrictions and they understood and prepared breakfast which were muslim friendly. The hotel’s location is perfect as its very near the centre but not too close so it was comfortable and it was not so noisy at night. Overally we had a very pleasant stay and recommend this hotel for anyone interested! Definitely regret staying for only 1 night and wished we could stay longer

Coming here again, another new experience, I feel very comfortable. The environment here is very good, away from the hustle and bustle of the city, the air here is fresh, the staff is warm and thoughtful, giving people a home feeling. The room is very warm. I will come again next time when friends gather.

The room is super spacious, looks newly renovated, and has floor heating, which kept it very warm. You can see the snow scenery right from inside the room. There's a big yard out back with lots and lots of snow 🌨️. The toilet in the bathroom is smart, and the large shower head made for a very comfortable shower. The bathroom also has a wet/dry separation. You can even control the room's devices with your voice. The room was very clean, and the front desk staff and cleaning aunties were all very thoughtful and answered all our questions. The owner was always available when we needed him, providing excellent service. They even helped us book tours and activities. The location is also very convenient; the owner helped us book a bus that dropped us off right at the hotel entrance, which was great. In the evening, they even prepared frozen pears and frozen persimmons for us.

For those looking to ski, this hotel's location is absolutely perfect. The front desk staff are very warm and helpful. Although the rooms are simple, they are clean and comfortable. Ski equipment was already prepared in the locker, and the staff were very enthusiastic in assisting us. The only downside was that some people were smoking in the common areas and no one seemed to be managing it.

Hotel location is very good, there is parking lot, parking is very convenient, the hotel lobby is magnificent, the receptionist is warm and hospitable, the parking lot duty staff love to work and help direct the parking. The room was clean, the windows were bright and clean, the bathroom was very large, the bedding was very clean and hygienic, especially the mattress was very good, the softness was just right, the sleeping was very comfortable, the hotel Chinese restaurant waiter was very hospitable, and introduced us to the special dishes. Breakfast is simple, the variety is small, there is no bread and coffee, which is rare in star hotels, so the service gives the item 4 points.