Stephen
March 11, 2024
We have talked about visiting the Celtic Manor resort for many years, we finally decided to book last month and spent Friday and Saturday night there.
We checked in online before arriving but discovered that it was unsuccessful. Rooms available from 4pm, but when we arrived at 5.40pm there was a queue. Fortunately five staff staffing reception so only waited five minutes.
I asked for a newspaper on both days and was surprised to be told that hotel did not provide that service. I would expect this at a 4 star, let alone a 5 star hotel.
Room on 10th floor, only three lifts and one seemed not to be always working, so residents would often get in even if lift not going way they wanted so at least they would be in. More lifts would improve visitor experience.
We were told hotel 85% full but restaurants and bars always had plenty of space. We received link before arrival suggesting that we book restaurant as soon as possible. However, this was unnecessary as we always found space at breakfast. Plenty of variety available at breakfast, including freshly made pastries.
We visited Forum Hotel Club (available to hotel residents). It was open 7am-10pm and provided a wide range of equipment. Pool also available and enjoyed pool, jacuzzi and sauna.