Verified traveler
February 8, 2024
My 2nd time staying here. Im paying $5 more per night than last time but my room is awful. Last time I was given a 3rd floor room overlooking the parking lot like I requested. This time, a 2nd floor room that has a view of nasty roof vents and a stucco wall. The bathroom wasn't clean. The pillows are basically nothing but air. The room is next to the open balcony overlooking the lobby so everytime someone comes in it is easily heard. There is minimal water pressure in the shower. The tiles on the bathroom floor are cracked and in pieces which I pinched the bottom of my foot on the first night. The volume control on the tv remote doesnt work so I can't turn the volume down. The mini fridge is so lound and vibrates so much it is amplified when I try to sleep on my side because the vibration comes up through the bed. And now I have to listen to the stompers that are directly upstairs from me at 10pm, as they just arrived. Mind you, there's dozens of empty rooms so its not like shes putting people in the last available rooms. Apparently, I'm being penalized for using a 3rd party app instead of booking through them with their ridiculously overpriced rates (which she commented about at check in). The managers/workers who were here last time were much more accommodating. I won't make the mistake of staying here a third time. I wanted to leave after the first night but I wouldn't be refunded the rest of the stay. The gal at the desk my last night was the only good experience this tr