Guest User
August 2, 2023
DO NOT STAY AT THIS HOTEL!!!! Moment we got there, the reception had the feel of a 1 star. After checking in, our room was on the fifth floor and the lifts/elevators wasn't working. (great start) The room itself was aesthetically pleasing but that is when the compliments end. Me and my wife had a cup of tea and coffee inside our room when first arriving and in our 5 day stay the cups were never picked up by cleaning staff to clean until I had to tell the cleaner. Our bathroom/shower floor was not cleaned for 5 days until I reported it to reception after 4 days. The WiFi in the room was running at 2 mbps which is less than standard 4g network. Leading to our family of four not being able to connect our whole stay. We had breakfast the first morning we woke up there and it was so poor we didn't have breakfast again for the next four days. All the staff not one could speak English so trying to fix problems was impossible. On the forth day we had had enough so wanted to leave and not use our last resevered night, to which I demanded a refund for. I was passed onto multiple people (fobbed of) with the excuse of "no English, don't understand" after two hours and persistence I was eventually put on the a mobile phone call to a "manager" to which I was told I was lying about the accusations of problems. Then another hour later was told I couldn't get a refund due to the day being a Sunday and banks don't work on Sunday. (it was July 2023, not July 1983) To which the manager said she would give me a refund on the Monday the day after. We and my wife didn't trust her, so had no other chose but to stay that last night. The following day when checking out, I was given NO apologies what so ever. Please do not stay at this hotel. The worst hotel I have ever stay at in 40 years.