Park Hyatt Auckland

Park Hyatt Auckland Reviews

Park Hyatt Auckland

99 Halsey Street, Auckland Central, New ZealandView Hotel Details
Park Hyatt Auckland
Park Hyatt AucklandPark Hyatt AucklandPark Hyatt Auckland
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Park Hyatt Auckland Guest Reviews

4.5/5
Great
104 review
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All Reviews(104)
Positive reviews(97)
Reviews with photos/video(29)
Awesome stay(28)
Awesome rooms(18)
Great service(15)
Delicious breakfast(9)
Negative reviews(7)
Anonymous User
King Room with Harbour View
Stayed in Oct 2023
Business travellers
19 review
4.0/5
Very Good
Posted on Oct 10, 2023
The pool was under maintenance with no indication when booking. But rooms are nice and clean, location is great!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Auckland. We are very delighted that you generally enjoyed the overall stay with us, especially for our easy access location and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
1 King Bed with Balcony
Stayed in Jun 2023
Friends
32 review
4.7/5
Amazing
Posted on Aug 20, 2023
Beautiful hotel location, with great rooms overlooking the water. Fantastic Le Labo toiletries in the room, and a nice pool + spa. Hotel has a nice bar too. Could just do with some nicer design touches - the design feels a bit forgettable.
Guest User
1 King Bed with Balcony
Stayed in May 2023
Friends
19 review
5.0/5
Outstanding
Posted on Jun 5, 2023
Really nice hotel. Great bar and nice rooms. Nice staff. Would stay again
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Auckland. We are very delighted that you generally enjoyed our overall stay, especially for our Bar and room, as well as the excellent service from our team. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Guest User
Twin Room
Stayed in Jan 2024
Family
76 review
5.0/5
Outstanding
Posted on Jan 29, 2024
The best hotel in Auckland. The room is huge and very comfortable. The breakfast and the view are unbeatable.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for choosing to stay at Park Hyatt Auckland and for giving us a good review of the hotel's accommodation services. We are delighted that you enjoyed our warm, comfortable, friendly and cordial service, and all of our Park Hyatt employees are passionate about providing excellent service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
Twin Room
Stayed in Jan 2024
Family
12 review
5.0/5
Outstanding
Posted on Jan 22, 2024
The room is large, and there is a yacht downstairs. It is very convenient to go to the sea. The bathroom is separated from wet and dry, and the hotel as a whole has a sense of design.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Park Hyatt Auckland and taking the time to give us a positive review. We are very honored to know that the hotel's services and facilities have brought you a satisfactory stay experience. This is also the goal we have always strived and pursued. Thank you again for your appreciation and love. Every employee of the hotel sincerely looks forward to meeting you next time!
njqsly
King Room with Harbour View
Stayed in Feb 2024
Business travellers
96 review
4.7/5
Amazing
Posted on Feb 4, 2024
It's pretty good, but parking is a bit expensive.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Park Hyatt Auckland. We are glad that you like our warm, comfortable and hospitable service. Every one of our staff is very happy to provide you with considerate service and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again.
Guest User
Twin Room
Stayed in May 2024
Business travellers
1 review
1.0/5
Posted on May 11, 2024
I paid for the hotel and the pre-sale was deducted for more than ten days. I don't know what this is. My credit card was deducted for no reason and no one notified me. It's so weird. The hotel facilities are very average.
Original TextTranslated by Google
Latiemama
Harbour View King Room with Balcony
Stayed in Nov 2023
Family
10 review
4.7/5
Amazing
Posted on Nov 14, 2023
It's quite satisfactory, the most unpretentious Park Hyatt. The breakfast was very nice, served a la carte. How about the balcony room? It was covered by strange gauze curtains and I felt like I couldn't enjoy myself at all.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Hilton Park Hyatt Auckland and for your recognition of the hotel service and breakfast quality! The gauze curtain you mentioned is one of the hotel's unique designs. In the local Maori culture, the raincoat is used to protect against wind and rain. Therefore, it is used in the hotel's exterior design so that guests can enjoy the terrace without being disturbed by wind and rain. The hotel has diversified dining facilities and a newly upgraded fitness center to help you balance the stress brought by a busy life. At the same time, all our team members are passionate about providing excellent service. Thank you again for sharing. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
King Room with Harbour View
Stayed in Oct 2023
Business travellers
5 review
1.0/5
Posted on Dec 19, 2023
The service attitude is extremely poor and the front desk is unruly. Whether it's a Chinese, a Japanese or a foreigner, it's all up to you at the front desk, and I'll do my thing. The check-in waiting time is very long. I came here several times for business trips, and each time I had to wait at least 1-2 hours to check in. The key is that the attitude is very bad. As a VIP customer who does not participate in Ctrip reviews, I am angry to add comments. I won’t comment on the hotel facilities. The standard of the five-star hotels has been declining in recent years. The toiletries are just like those in domestic chain business hotels. They come in big bottles and cans and are nailed to the wall...
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Park Hyatt Auckland. Thank you for writing a review about your recent experience at our hotel. We are sorry that you had an unpleasant experience at our hotel. We strive to proactively provide the highest level of service to every guest. In order to ensure that our guest experience always maintains the high standards we expect, we will continue to strengthen the training of our staff services to bring you truly high-quality service. Outstanding guest experience is the cornerstone of our brand, and your feedback will help us continue to improve. And we hope that you will stay in our hotel again and give us the opportunity to serve you again.
Guest User
1 King Bed with Balcony
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Feb 1, 2024
It is the newest and most luxurious hotel in Auckland so far.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Park Hyatt Auckland and for giving a good review of the hotel accommodation service. We are glad that you like our warm, comfortable, friendly and sincere service. All our Park Hyatt employees are passionate about providing excellent service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force of our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life!
Bemamabe
Harbour View King Room with Balcony
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Except that the control panel operation in the room is a bit confusing, everything else is full marks! Rooms with balconies are very cost-effective👍
Original TextTranslated by Google
33ssss
1 King Bed with Balcony
Stayed in Oct 2023
Solo travellers
5 review
3.5/5
Posted on Oct 9, 2023
Facilities: General Hygiene: Average, it should feel like you are staying in a boutique hotel, so there is nothing big about it Environment: Average, really average, a bit different from the Park Hyatt in China. It feels like I'm in a boutique hotel Service: OK, very polite
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Park Hyatt. We are sorry that we were unable to provide you with the high-quality service you deserve. We have reported your problem to the relevant housekeeping department of the hotel for follow-up improvements in order to provide you with truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you again for taking the time to give us your valuable suggestions. It is precisely because of your feedback that we recognize our shortcomings instead of resting on our laurels in the field of service. I hope you can come again soon so that we have the opportunity to provide you with the best experience.
Anonymous User
Harbour View King Room with Balcony
Stayed in Dec 2023
Family
7 review
4.2/5
Very Good
Posted on Dec 25, 2023
The scenery is average, not as good as expected
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing and staying at Park Hyatt Auckland! Our aim is to provide every guest with consistent high-quality and diversified services to meet your requirements and expectations. I believe that with your support, we will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Sincerely look forward to your visit again!
zhunzhunzhun
King Room with Harbour View
Stayed in Sep 2023
Family
18 review
4.7/5
Amazing
Posted on Oct 9, 2023
The pier you can see from the window is located right at the port. It is convenient for travel and the internal environment is quiet. However, it cannot be compared with domestic five-stars, but it is still satisfactory.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Park Hyatt Auckland. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force of our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life.
Guest User
1 King Bed with Balcony
Stayed in Sep 2023
Couples
3 review
2.5/5
Posted on Oct 2, 2023
There was actually a clump of hair left by the previous guest on the towel. After reporting it, they said they were given a bottle of champagne, but we didn't ask for it. I felt that the hotel was very perfunctory and the sanitary conditions were shabby. It was terrible.
Original TextTranslated by Google