Vienna (Guangzhou South Railway Station Hotel)

Vienna (Guangzhou South Railway Station Hotel) Reviews

Vienna (Guangzhou South Railway Station Hotel)

No. 283 West of Hanxi Avenue, Guangzhou, ChinaView Hotel Details
Vienna (Guangzhou South Railway Station Hotel)
Vienna (Guangzhou South Railway Station Hotel)Vienna (Guangzhou South Railway Station Hotel)Vienna (Guangzhou South Railway Station Hotel)
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Vienna (Guangzhou South Railway Station Hotel) Guest Reviews

4.5/5
Great
670 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
Filter by:
Sort by:
All Reviews(670)
Positive reviews(625)
Reviews with photos/video(47)
Offers pick-up/drop-offs(99)
Convenient location(74)
Easy to get around(57)
Friendly front desk staff(48)
Close to train station(28)
Large rooms(27)
Perfect for business trips(16)
Comfortable bed(12)
Negative reviews(45)
ANITAWILLIAMS
Standard Room (2 beds)
Stayed in 2024年5月
Family
2 review
2.5/5
Posted on 2024年5月4日
The reason most people want to stay here is to be close to Guangzhou South Train Station. But it’s Not within walking distance (with luggage) of Gz S train station because of all the construction blocking roads- you have to walk the long way 30-40 mins. Y17 Didi to hotel. Hotel does offer a free shuttle from hotel TO Gz S station. Basic overnight hotel. Expensive during high demand holidays. Nice receptionist speaks English.
Response from Property: Dear guests, we are very sorry that we did not bring you a satisfactory stay experience! The hotel is 1.2km away from Guangzhou South Station. There is a free pick-up service to the South Station. If you need it, you can call the hotel front desk. Free parking is available during your stay! We will continue to work hard to create a better accommodation environment! Looking forward to seeing you again~
Alexander
TRIPLE DELUXE
Stayed in 2023年12月
Family
2 review
2.7/5
Posted on 2023年12月30日
We had family room, which was very basic. Hotel itself is not accessible from Guangzhou South Station by walking, so you have to to take either taxi or bus. Also, our reservation was not found by reception, so we had to spend 40 minutes in hotel lobby and also chatting with trip.com support, who did a great jib and finally helped us
Response from Property: We apologize fo any inconvenience by this caused of reservation issue, we will continue to do our best to be satisfied with you! Thanks for your kindly advice,,We provide free shuttle bus service between hotel of the South Railway Station, if any necessary pls call the reception or General Manager for help as well!
Guest User
TRIPLE DELUXE
Stayed in 2023年12月
Friends
5 review
3.5/5
Posted on 2023年12月25日
All factors are generally average, to be honest. For the price and location, there is really nothing to complain. Hotel offers shuttle pick up service from station which is shared with other hotels. Just head to 2nd floor of the east door exit. We called the hotel in advance to inform we are taking the shuttle but the driver did not seem to register us. That however did not stop us from getting on the shuttle van (a tight 17 seater) when it arrived. Just 4 other points stand out: The Good - The bed and pillow are really really comfortable. Travelled with 3 friends and all is us highly praised the comfortable beds. The Bad - There was a strong cigarette smell in toilet when the ventilator was on. - The was a couple of small cockroaches in our room. - There were loud rumbling motor sound coming from aircon when it is on that comes on intermediately that would definitely disturb light sleepers. One of my friend was seriously worried that it might explode.
Response from Property: Dear guest, we are very sorry that we did not give you a very satisfactory stay experience! Xiaowei will strengthen the improvement of facilities and services in all aspects of the hotel. If you have any questions, you can give us feedback as soon as possible and we will help you coordinate and deal with it! I wish you a happy life and all the best!
Guest User
TRIPLE DELUXE
Stayed in 2023年12月
Friends
5 review
5.0/5
Outstanding
Posted on 2023年12月19日
Very near to train station and provide shuttle service. Fuss free. The porridge shop below is yummy!
Response from Property: Dear guest, thank you very much for your support of Vienna Hotel and your thoughtful review of the hotel. Our hotel is 1.2km away from Guangzhou South Railway Station. There is a free pick-up and drop-off service from Guangzhou South Railway Station, which is very convenient for traveling. Free parking during your stay! We will continue to work hard to create a better accommodation environment! welcome next time! I wish you health and happiness
Guest User
Standard Room (2 beds)
Stayed in 2023年11月
Couples
8 review
2.7/5
Posted on 2023年11月3日
We chose this hotel for its location near the Guangzhou West station, without knowing this station is huge and walking to the hotel wasn't as easy. After walking around for the right exit, we eventually took a taxi. Our non- smoking room, had remnants of smoke pollutants (there was an ashtray at the side table), which was an issue for me due to my allergies. The front desk team was helpful and responded quickly to adjusting air conditioning in the room. They don't have an air purifier to help with the pollutants issue.
Response from Property: Dear guest: Hello! I am very sorry for not bringing you a satisfactory experience! Xiao Wei will strengthen the staff to do room hygiene training, improve the details of control management, and do a good job of window ventilation and odor removal. If you have any questions, you can contact the front desk, we will try our best to solve it! I wish you a happy life and all the best!
Khiew
Standard Double Room
Stayed in 2024年1月
Business travellers
33 review
5.0/5
Outstanding
Posted on 2024年2月1日
good location for stay, friendly staff and good servicing
Response from Property: Dear guests, hello! Thank you for staying at Vienna Hotel Guangzhou South High Speed ​​Railway Station and leaving your valuable review! The hotel is regularly disinfected and equipped with masks and hand sanitizer for you. I hope you can have a safe stay! We will continue to work hard to provide you with better services and a comfortable environment! I wish you a happy life and look forward to your visit again!
Kiah In
Standard Room (2 beds)
Stayed in 2023年9月
Couples
5 review
3.2/5
Posted on 2023年9月3日
05 minutes from Guangzhou South high speed rail .. and hotel bus provide free transport but must reserve seats. Next to the hotel are some eateries which provide very reasonable breakfast.. at less than 20 RMB per head.. al
Response from Property: Dear guests: Hello! Thank you for staying at the Vienna Hotel Guangzhou South High-Speed Railway Station and making your valuable comments! The hotel has regular disinfection, and is also equipped with masks and hand sanitizer. We will continue to strive to provide you with better service and a comfortable environment! I wish you a happy life and look forward to your visit again!
Anonymous User
Standard Double Room
Stayed in 2023年1月
Couples
39 review
4.2/5
Very Good
Posted on 2023年1月24日
Convenient location close to the station. Free shuttle to catch your train on time. Nice staff with some English speakers. If you’re lucky you can have a nice view on the Radisson tower and the train station. Perfect spot to watch CNY fireworks. Small convenience store at the ground floor.
Response from Property: Dear guests: hello! Thank you for staying at Vienna Hotel Guangzhou South High-speed Railway Station Branch. The hotel is 1.2km away from Guangzhou South Railway Station. There is a free pick-up service to the South Railway Station. It is very convenient to travel. Free parking during the stay! We will continue to work hard to create a better accommodation environment! welcome next time! I wish you health and happiness!
Melbies
Standard Double Room
Stayed in 2023年1月
Couples
42 review
4.5/5
Great
Posted on 2023年1月11日
The location is good, it’s near the railway station and provides free shuttle service to and from the railway station. That’s the best part about staying here. There’s not much else around. But there are a lot of food delivery options. The price is fair. The rooms are large and comfortable. Service is fine. WiFi works well. Shower is very hot and good pressure. Check in/out was quick and simple. The overall stay is good and I will always choose this hotel when I need to catch an early morning train.
Response from Property: Dear guests: hello! Thank you for staying at Vienna Hotel Guangzhou South High-speed Railway Station. The hotel is 1.2km away from Guangzhou South Railway Station. There is a free shuttle service to the South Railway Station. It is very convenient to travel. Free parking during the stay! We will continue to work hard to create a better accommodation environment! welcome next time! I wish you health and happiness!
Guest User
TRIPLE DELUXE
Stayed in 2023年5月
Business travellers
4 review
5.0/5
Outstanding
Posted on 2023年5月24日
It’s comfortable and good service for the passengers. I had different restaurants next to hotel and also I was nearly to railway station south
Response from Property: Dear guests: hello! Thank you for staying at Vienna Hotel Guangzhou South High-speed Railway Station Branch. The hotel is 1.2km away from Guangzhou South Railway Station. There is a free pick-up service to the South Railway Station. It is very convenient to travel. Free parking during the stay! We will continue to work hard to improve the quality of service hygiene! welcome next time! I wish you health and happiness!
Anonymous User
TRIPLE DELUXE
Stayed in 2023年5月
Business travellers
10 review
3.0/5
Posted on 2023年5月23日
It was only for a stopover night. The so-called free shuttle from train station was almost non-existent. Tried calling when I was at the train station and it was to a voice recording. In the end I had to walk all the way back to hotel as no Didi was willing to take me since it’s within 1km.
Response from Property: Dear guest, thank you very much for your support to Vienna Hotel and your thoughtful comments on the hotel. I am sorry that this check-in did not meet your expectations. The pick-up time at the hotel is from 6 am to 24 am. When you arrive at the South Railway Station, you can call the hotel front desk. You can pick up the station. There is no fixed parking place in the South Station. The drop-off time is from 6:00 am to 14:00 every half an hour, and from 14:00 pm to 24:00 every hour. When checking in, you need to drop off the station before you can make an appoin**ent at the front desk Time, if you encounter any problems, you can dial the "0" button to give feedback to the front desk. Xiaowei will try his best to solve it and do better. Please also trust Xiaowei and look forward to seeing you again. Xiaowei wishes you all the best !
Amine
Double Loft
Stayed in 2022年12月
Business travellers
1 review
5.0/5
Outstanding
Posted on 2023年1月1日
Very near to the train station people in the reception very nice and helpful I recommend it if you need to take the train in the early morning
Response from Property: Dear guests: hello! Thank you for staying at Vienna Hotel Guangzhou South High-speed Railway Station Branch. The hotel is 1.2km away from Guangzhou South Railway Station. There is a free pick-up service to the South Railway Station. It is very convenient to travel. Free parking during the stay! We will continue to work hard to create a better accommodation environment! welcome next time! I wish you health and happiness!
Guest User
Double Loft
Stayed in 2023年12月
Business travellers
1 review
5.0/5
Outstanding
Posted on 2023年12月30日
very good service
Wchiu26
Standard Room (2 beds)
Stayed in 2022年7月
Family
2 review
5.0/5
Outstanding
Posted on 2022年7月19日
The service was great especially after a 10 hour train ride from Dali back to Guangzhou. Quick check in and friendly too. Booked two rooms for the family. Reasonably priced as well and the twin beds were fantastic. Only 5 minutes from the train station too. Great for a crash stop, since we are traveling on to Shenzhen.
Response from Property: Dear host, thank you for choosing to stay at Vienna Hotel Guangzhou South High-speed Railway Station. Our hotel is 500m away from Guangzhou South Railway Station, and about 15 minutes' walk from Exit C of Shibi Subway Station. You can pick up and drop off from South Railway Station and the subway station for free! Looking forward to your visit again, I wish you health and happiness!
Kyle Richard
Standard Room (2 beds)
Stayed in 2021年9月
Business travellers
11 review
5.0/5
Outstanding
Posted on 2021年10月1日
They offer a clean nice hotel with transportation to the Guangzhou south station