Cheung
January 22, 2025
The place is great and the staff are very helpful
A incident happened during check in, I was told that my booking has been cancelled, I was in shock and with my children, we waited for the staff from trip.com to confirm what happened.
I am still waiting for the reply from trip.com to find out the reason behind this miscommunication.
Overall staff from trip.com and the hotel are very helpful, besides the misunderstanding of my cancellation, everything was good.
I hope that this would not happen again and I would use it again in the future.