Batu Agung Villas

Good................................................

Decent rooms. Nice pool area. Very helpful staff.

We booked the 2-bedroom villa. Compliments to their staff. Everyone was friendly and always ready to help. They sent us a message to inform us ahead of time that their restaurant will not be available for the evening so we could plan accordingly. I asked them to unplug my sister's phone which she forgot to take with her to our tour. The staff immediately asked which room it was at and sent us a picture of the phone after it was unplugged. The staff at the restaurant packed our lunch for us on our first day because our driver was already waiting for us for our tour. They also provided us with adapters so we could charge our gadgets. It was nice having our own private pool but the stairs were unstable and wobbly. Needs to be secured for safety! Also, our bathroom constantly needed repairs. The faucet in our bathroom sink started malfunctioning from day one. It stopped producing cold water and only had hot water. If we wanted cold water we had to turn the handle to the left (which was supposed to be for hot water) and very minimal water comes out! So it was hard to wash our face, hands, brush teeth etc. We called the front desk for repair. It was repaired the next day but didn't last. We had the same issue that night. This issue continued through our entire stay.The soap dish & towel rack were also obviously previously removed as the holes were they were supposed to be were visible. I requested for soap dish to be installed, which was done the next day. Needs more maintenance

Wonderful hidden little place. Very beautiful, perfect stay for a romantic trip. The bed was very comfortable, good TV channels, bathroom was lovely, the staff was extremely accommodating.