Villa Kayu Lama

The staff is friendly and professional, creating a welcoming atmosphere. The spacious, well-designed rooms offer great views and comfortable beds. Clean, well-maintained facilities provide a tranquil environment.

I had a disappointing experience at the villa, primarily due to the incorrect and misleading information provided by the owner. Contrary to what was advertised, there was no terrace or balcony, and amenities such as a microwave, dishwasher, barbecue, dining table, cleaning products, children's high chair, kitchenware, minibar, complimentary daily afternoon tea, hand sanitiser, and a power socket near the bed were all absent. One major issue was that the villa did not resemble the photos displayed on the booking site. The washroom looked disgusting, and I wouldn't have booked this villa without knowing the toilet was exposed. They have shown the wrong images. Additionally, the dining experience was quite poor. The food served was often inedible, and I encountered uncooked dishes during what was supposed to be a romantic candlelight dinner. As for the complimentary shuttle service to Ubud city centre that was promised, it fell short of expectations. Instead of reaching the centre, passengers were dropped off 1.5 kilometres away, and the driver dared to ask for extra money to take them the remaining distance. Before my stay at this villa, I had stayed at another villa booked through MakeMyTrip, which was less expensive and far superior in quality. The prices for food at this villa were exorbitant, yet the portion sizes were disappointingly small. Every order we placed arrived either half-empty or lacking flavour, and the overall experience was exacerbated by the staff's dry and rude demeanour. They completely ignored our feedback, treating us more like a source of income than valued guests. After these experiences, I found the ratings for this villa suspect and misleading. It is disheartening to see such establishments thrive while offering subpar hospitality. Look at the pool condition. It is dirty and hasn't been cleaned in years. It has dead insects on the surface and debris at the bottom. The stagnant water looks uninviting. They are cheating and scamming visitors.

Loved this villa so much! Perfect views of the surrounding rice fields within a beautiful Bali village. All the comforts of a big hotel with delicious restaurant, shuttle and plush amenities. The two room Villa is perfect for a family with slightly older children or plan for parents to sleep separately with kids in each room as there are doors between rooms that feels a bit far.