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9.0/10
Great
GGuest UserThe restaurants and food was amazing! The service was good. The hotel is isolated from safe shopping and entertainment in midtown. If there is no event at the stadium or GWCC, and/or the pool isn't an option, there is little to nothing to do during the stay, i.e., live music or jazz at the bar/lounge, or some form of conservative entertainment passtime. In short, the hotel is too great to be so boring. Unless you hate money enough to blow $250-1000 on a massage, there is literally nothing going on there. Just a disappointing reality for such an elite hotel in a prime downtown local. But if you stay, be absolutely sure to take advantage of the food... it is unbelievably great!
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
GGuest UserMy husband and I booked this hotel for our first time in Atlanta. We wanted a hotel that was near a bunch of attractions while we were visiting a friend. I had no issues with this hotel except for the fact that when we asked for additional coffee cups and condiments for our room they kept telling us they ran out and couldn't help us. The coffee is supposed to be complimentary, but they kept telling us they would send someone to give us cups but no one ever showed up. Other than that, the room was cozy, nice and perfect for what we wanted. This was my fault, but I ended up picking a twin and we barely fit on the bed, but it was still comfortable.
The hotel itself is located about 15 minutes away from the Georgia Aquarium, World of Coca Cola and The Centennial Olympic Park. Highly recommend this hotel if you plan on seeing any of these or the stadium. Plenty of food nearby too!
KKaren Elizabeth BiowThis hotel is okay. It's close to the aquarium and the Coca-Cola museum in the civil Rights museum. Breakfast was okay. It could be a little cleaner those sofas were a little grungy. The hotel charge me two times. I had to contest it with my credit card company and show the receipt that my boyfriend paid for the room. They didn't take payment off my room when we checked in so we paid twice. I had to call my credit card company and I had to call trip.com to resolve the issue. The staff aren't very knowledgeable. They don't really know anything about Atlanta or can't recommend restaurants. The hotel was okay but really not up to Marriott standards..
Llittle ACGThe hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
JjenwhiteMy husband and our son stayed here cause we always have a great stay at hoilday inn all over. I will start with the bad. First off, when we booked this hotel, it stated the breakfast is included while getting checked In. I saw a sign saying that you have to pay for breakfast and it's 9 dollars a plate. 😡so I asked the guy that was checking us in. Why do we have to pay 9 dollars for breakfast he said it's not in my reservation. That was false,. So he said we have to call ihg to inform them of this and I said NO you call cause this is your hotel not mine. Anyways I have never stayed at a hoilday Inn IHG and had to pay for breakfast (NEVER)..The good news is we slept good.. room was clean.
GGuest UserOne room Rm#511 did have TV service. Also, the bathroom non on the sink was very loose water was getting everywhere. However, I was then moved to rm#509. Moreover, despite of that a house keeper by the name of Jay was a tremendous help and host. If I ever come there again, I desire to see him.