We have been to this hotel many times before, unfortunately they do seem to have gone down, possibly due to shortage of staff. Rooms are now not serviced at all during your stay but no one told us. Bins not emptied, tea, coffee etc not refreshed, beds not made. When asked we were told we would need to request it. We did, but it never happened. No phones in the rooms so being on the second floor we were forever walking up and down the stairs looking for tea, milk etc. breakfasts were good, evening meals ok. We did like the view of the lake from our room and the bed was very comfy.