Hard Rock Hotel & Casino Punta Cana All Inclusive

Love the hard rock !! By far the nicest all inclusive available in Punta Cana . Beware you need a golf cart to get around if you are don’t like walking /

Water in shower didn’t drain and welcome breakfast no means no - wasn’t on site 24hr and they were pushing 99k packages and up to invest in resort! Welcome breakfast was nothing more a sales job which no doesn’t mean no in Dominican! People on vacation don’t want to be sold anything! I found it offensive!

This was a fantastic All Inclusive option. The food was excellent and there were many options to choose from. The staff was extremely attentive, friendly and helpful. I was not prepared to wake up before 7am on my vacation just to secure seats at any of the pools or beach, so passing that info along to the next traveler! Good Luck and Enjoy - it's worth waking up early for.

So much to do there during the day! Pools and beach were awesome! Hotel was perfect for our family of 5. Excellent room service. Very hard to eat at places that didn’t take reservations. Beach vendors were aggressiveZ

I have stood here numerous times but this was the worst. I was forced to pay an additional stay since my wife caught Covid prior to us leaving. We call the hotel 24 hrs prior to departure to advise them we needed to cancel. At the time it was 7:30 pm and I was told they couldn't do anything since the person responsible left for the day. I was forced to wait until Monday since they had no one I could speak to. Bottom Line, they told me I lost the $3300 in room reservation since we decided not to travel due to my wifes sickness. ******* was just as guilty for leading me to believe they would resolve with the Hotel. I asked them if they could at least push it back and the anwer was no!

The service was VERY slow. Water glasses remained empty, didn’t bring everyone’s meal at same time. They had a lot of people serving on guests, but it seemed you could never get a server’s attention or they weren’t interested in the quality of service that a 5 star location should have. I was very disappointed in this. Also, the food was not that great. I don’t expect 5 star food in an all inclusive, but given the cost and brand of Hard Rock I was disappointed. They clearly cut costs on the food. I liked the overall property as it was clean and very well kept.

I absolutely love Hard Rock it was my first time at the Resort. The staff was exceptional very attentive and polite. The resort was clean and the food was great. We will return.

Overall a great vacation, mostly due to the amazing weather in the Dominican Republic. Not sure that I would rush back to another Hard Rock Hotel though. First, the good: Staff was very friendly, lots for kids to do (though the "good" stuff like bowling, escape room, laser tag) costs extra, and the room we had was spacious and clean. 13 pools makes it easy to enjoy all of the relaxing aspects of vacation. Food was ok in the resort. Ipanema was the best restaurant HANDS down. Note that the 2 restaurants that required reservations were not expedited well (we were seated 40 min after our res) and the food was mediocre. Buffet was standard and other restaurants were fine enough. The food options at the beach/pool on the other hand were ATROCIOUS! Literally, if I could give it zero stars I would. The same food truck serving hot dogs, hamburgers, and nachos does not make for pool lunch that is up to standard. The fact that the resort is HUGE also didnt help because if you wanted to walk back to main resort to get a sandwich, it was at least a 25 minute walk each way. Who wants to spend an hour of their day out of the sun walking to get lunch? 2 of the 4 days housekeeping had not made up our room by 4 pm and I had to call to have them come over. Not what you would expect from Hard Rock. The Dolphin excursion through the hotel and beach pictures through the rock photo were excellent and well worth it! I would not return to a Hard Rock resort, Finest/Karisma resorts are much better

I liked everything about it. Plenty of beautiful views from the ****** to the beach front. Plenty of food choices. My girlfriend and I really enjoyed our stay.