Embassy Suites by Hilton Sarasota

The front desk was nice and helpful. I got a room on a higher floor (thanks Trip.com). The location is very good. City Center in walking area, safe neighborhood. But: the hotel is encircled by building and street construction sites. It is very loud. Not what you expect if you have holidays and want to relax. And USD 32.- (incl tax) per night for the self-parking, is too much.

Excellent complimentary breakfast, lovely heated pool, comfortable bedding and great location with a view of the harbor

Booked 7 days with a double queen bed. First day we get there no double queen was available. Made us stay in a king with a pull out couch that night then moved to a double queen for the rest of the stay. The parking fee is $30 per day and should be disclosed in the price but they just surprise you with it once you are there. Breakfast was good, housekeeping was good, the views from the room and from the pool area were good. Short walk to plenty of bars and restaurants.

No lighting in bathroom. Fell on Legacy trail and not enough lighting in bathroom to even put on a bandaid. 0 water flow in faucets. Not funny. Would never stay again.

It's strange that there is only a shampoo and a conditioner dispenser and no body soap in the shower.

Slowest elevators I have seen in a long time, very difficult parking ramp trucks and large cars never will make it. Fees on the already high cost . Self park fee , destination fee????. Breakfast good .

The embassy suits was nice hotel and served our purpose as a family. It was conveniently located and the room itself was comfortable. Here’s the only issue I had and it had to do with customer service. Our flight was delayed coming out of Rochester NY because of a compromised tail issue. At first it was a half an hour and gradually it became three hours. We tried to make a loud connection out of Charlotte but was unsuccessfully. We missed the flight by 10 minutes. As soon as I was able I reached out to ******* and they helped navigate the situation at 11:30pm and called the hotel to inform them of the situation and that we would not be staying in our final destination which was Sarasota, Florida. The person ******* spoke with told our agent that they would look into it, but we would be receiving a refund for the first night. When we got to the embassy suits on Monday morning, I spoke with several employees which included the desk clerk, a manager and a supervisor and they all told me that a refund would NOT happen and they couldn’t eat the cost of the room. They said the hotel was sold out, and this was income they were losing. I empathized with the big conglomerate and emphasized that this was beyond everyone’s control and in fact, as soon as I was able, I communicated the situation to the correct people. I felt that the management was u reasonable, curt and not customer friendly. This was not just a “no show” as they used that term several times. Poor cust service

Pleasantly surprise to find that they offer drinks and finger food in the evening that was also accompanied by a $25 meal/drink credit. Staff was very helpful.

All employees were wonderful and gave us a beautiful room on a high floor with a great view!!