Lavande Hotel (Beijing University of Technology Huawei Bridge)

Oh my, this time the accommodation experience at the Lavande Hotel was so bad that I have to give it a bad review! Before I checked in, the staff's service attitude was extremely cold, without any enthusiasm, not to mention professionalism, which made people feel uneasy. After I actually checked in, a series of problems that made people collapse came one after another! The hotel didn't even inform me in advance that the air conditioner in the room was broken, which really tortured people crazy. The temperature in the room was unbearable. And the sound insulation effect was so bad that it was outrageous! The sound of construction outside kept coming in at night like a magic sound, making it impossible for people to fall asleep, seriously affecting the quality of sleep, which was so painful! The most infuriating thing was that they had repeatedly confirmed the agreed room with the front desk, but they didn't fulfill their promise without any integrity, and completely ignored the feelings of the customers. In short, this accommodation experience was simply a nigh**are. I really hope that the hotel can attach great importance to these serious problems and improve them as soon as possible, otherwise don't even think about choosing here! The above content is for reference only. You can adjust and modify it according to actual situation.

The overall experience was particularly bad. The overall professional quality of the staff was touching, and the room facilities were touching. Ctrip took the initiative to refund one night. I am very grateful to the Ctrip lady who helped us deal with it. The specific situation is as follows The first night The first thing: I couldn’t turn off the light when I wanted to sleep. I tried many ways but couldn’t turn it off. I called the front desk. The front desk said that the lobby manager was off work and she didn’t know how to turn it off. She gave us a few methods for us to try (we tried it in advance). If it didn’t work, we could only change to a standard room. There was no intention to appease our emotions throughout the whole process. I was a little angry and contacted Ctrip customer service directly. It was really two extreme service states. The Ctrip staff apologized first, and then said that she would give us ten minutes and give us a satisfactory answer. It was very professional. Thank you very much to this lady. This lady asked for the lobby manager’s phone number to ask for a solution, but was worried that we wouldn’t be able to handle it, so she asked the lobby manager to arrange for staff to come up and deal with it for us. But their coordination speed was quite touching. We waited from about 12.10 in the morning to about 12.40. During this period, the Ctrip lady appeased our emotions and urged them no less than three times~…~. Finally, we couldn't wait for the hotel staff. With the online guidance of the Ctrip lady, we fixed the room light by ourselves ^_^. Thumbs up to me and the Ctrip lady. After we finished, we went to sleep and the staff came... I can only say that everything was too coincidental~ The second thing: After being woken up, we planned to take a shower before going to sleep. When we took a shower, we found that there was only hot water but no cold water. When we changed rooms the next day, we asked the front desk, and they casually told us that the cold water pipe was repaired last night, so there was no cold water. The second night The first thing: The water in the room was finished. When we went to the front desk to ask for water, we were told by the front desk that there was no water at the front desk and asked us to ask the cleaning lady who cleaned the room for water. I was curious, isn't this something you have to coordinate internally? The second thing: When taking a shower, I found that there was only cold water but no hot water. I had no choice but to call the front desk. The front desk told us that the workers installed it upside down during the renovation, so we tried it in the opposite direction! Awesome👍 Finally, I have to say that your air conditioner is really touching, and the cooling effect is equivalent to zero. The air conditioner can only play the role of ventilation when it is turned to the lowest! ! ! The wires are exposed outside and some of the wallpaper in the room has fallen off. I want to ask from the bottom of my heart, are you really a newly opened store in 23 years?

The room is very clean, there is a robot to deliver food, and the service attitude is very good. It is a very good stay experience and I recommend everyone to come here. Next time I come to Beijing, I will book here again. The surrounding environment is nice.

The service is very poor. I suggest the hotel manager try other hotels. The service attitude is very poor and not up to standard. No wonder they can't get the Huazhu Club.

Convenient transportation, good service, good hygiene, and convenient dining nearby. The only thing I'm not satisfied with is the loud drainage noise. Overall it's good

The environment is very good, the service attitude is also very good, very patient, the transportation is convenient, the surrounding facilities are complete, the main service attitude and hotel environment are very good

I stayed in Beijing for many days this time and found that this hotel is very cost-effective. The hotel is newly opened and still has a little smell, but it will be fine after a while. All the equipment in the hotel is very new and the service is very enthusiastic. Of course, due to the running-in period, the hotel front desk staff has changed a lot, but it is still good in all aspects.

The room is very good, the service attitude is super good 👍I will live in your house in the future, it is very user-friendly, mainly with convenient transportation, and there is also a parking lot 🅿️, which is very convenient, and the sanitation is also very clean,