Zsmart Hotel (Beijing West Railway Station North Square) Reviews
Zsmart Hotel (Beijing West Railway Station North Square)
105 North Fengwo Road, Beijing, ChinaView Hotel Details
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Zsmart Hotel (Beijing West Railway Station North Square) Guest Reviews
4.2/5
Very Good
468 review
Verified reviewsLocation4.3
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(468)
Positive reviews(415)
Reviews with photos/video(54)
Convenient location(53)
Easy to get around(52)
Classy environment(34)
Friendly front desk staff(21)
Close to train station(21)
Quiet & comfortable(15)
Strange smell in room(10)
Perfect for business trips(6)
Negative reviews(53)
Lindy Teilai
Queen Room
Stayed in May 2024
Friends
5 review
Outstanding
Posted on May 21, 2024
So chill and lovely place convenient to mall and subway station
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Jasminiag
Queen Room
Stayed in May 2024
Solo travellers
3 review
Very Good
Posted on May 20, 2024
Workers at front desk are extremely friendly and helpful. Checkin was easy. The hotel is a little old, the rooms are in need of a freshen up. Shower leaked through to toilet. Bedding and towels are clean. The bed was also comfortable. Room smelt of smoke. Hotel is in a great location, very close to Beijing train station. Plenty of food places close by too. Neighbourhood is very pretty and quite. This is a basic no frills hotel and price matches the rooms and location.
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Misha88
Queen Room
Stayed in Oct 2023
Couples
3 review
Posted on Oct 28, 2023
Location is near railway station which is good but generally room aren’t clean. As foreigner I didn’t have problems with checking in/out. We have to prepay online 527 rmb than in hotel same amount. For that price i went to much better hotels.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant depar**ents to improve service quality. Looking forward to visiting again!
Daisy
Selected Standard Room
Stayed in Aug 2023
Business travellers
17 review
Outstanding
Posted on Aug 31, 2023
The room was clean and decent the location is very convenient it’s just a 6min walk to the train station
Response from Property: Dear guest, thank you very much for your visit. We deeply apologize for any negative feelings you may have had. Booking on the Ctrip reservation website requires a guarantee deposit, and an additional room fee needs to be paid at the hotel. After the hotel confirms your check-in, Ctrip will refund the money to you. It is not the hotel that received the deposit. Please understand
Guest User
Queen Room
Stayed in Apr 2024
Business travellers
2 review
Outstanding
Posted on Apr 23, 2024
Good location 10 mins walk to west station… have good hotpot close to hotel
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Standard Room
Stayed in Jan 2024
Solo travellers
1 review
Posted on Jan 11, 2024
The hotel room was dirty, and not cleaned before I arrived, or not cleaned well. Had pee stains on the toilet seat. Floor was dirty, had not been hoovered. And staff rude. Actually the check in staff were nice, but not very professional. Would not go again, waste of money.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant depar**ents to improve service quality. Looking forward to visiting again
Tina N.
Stayed in Jun 2023
Friends
2 review
Posted on Jul 2, 2023
Decent hotel in nice location, surround by restaurants, shopping mall and the main west subway station to get to anywhere in Beijing
Response from Property: Dear guest, thank you very much for your visit. We deeply apologize for any negative feelings you may have had. Booking on the Ctrip reservation website requires a guarantee deposit, and an additional room fee needs to be paid at the hotel. After the hotel confirms your check-in, Ctrip will refund the money to you. It is not the hotel that received the deposit. Please understand
Peter
Stayed in Mar 2024
Couples
3 review
Posted on Mar 7, 2024
No window in the room, stuffy smoking smells, bad stains on carpet
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant depar**ents to improve service quality. Looking forward to visiting again!
Kim Wah
Stayed in Nov 2023
Solo travellers
6 review
Posted on Nov 6, 2023
Hotel is dated especially the carpet, it’s dirty and smells. Other than that, the location is close to Beijing West Train Station and a mall which has lots of Chinese food. Hotel staff were friendly and helpful. Hotel does provide free WiFi unfortunately if you are a foreigner without a Chinese mobile number and Identity card, you won’t be able to register and use it.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant depar**ents to improve service quality. Looking forward to visiting again!
Suliman
Selected Standard Room
Stayed in Sep 2023
Family
5 review
Very Good
Posted on Sep 20, 2023
Good and recommended
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
YeeChau
Stayed in Oct 2023
Couples
7 review
Great
Posted on Oct 27, 2023
Located near trains station which made travel by train at ease. Surrounded with many eateries which can never be hungry. Hotel staff very helpful.
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Queen Room
Stayed in Oct 2023
Couples
12 review
Very Good
Posted on Oct 6, 2023
Close to the railway station, for those how wants to sleep near the station it is a good hotel
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Selected Standard Room
Stayed in Aug 2023
Friends
2 review
Outstanding
Posted on Sep 24, 2023
a pretty good hotel near the West railway station, it’s good to choose this hotel for rest before catching your train, the price is reasonable and the hotel is foreigners friendly
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Stayed in Oct 2023
Solo travellers
10 review
Great
Posted on Oct 21, 2023
Walking distance to the train station and really close to lots of restaurants
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your review. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Adams Philip
Stayed in May 2023
Business travellers
7 review
Posted on May 30, 2023
It was difficult to locate the hotel.
Also, the idea of paying in the app for the hotel and then when I get there I have to pay again was not welcoming at all. The refund will come only after 7 working days, that’s not acceptable.
Response from Property: Dear guest, thank you very much for your visit. We deeply apologize for any negative feelings you may have had. Booking on the Ctrip reservation website requires a guarantee deposit, and an additional room fee needs to be paid at the hotel. After the hotel confirms your check-in, Ctrip will refund the money to you. It is not the hotel that received the deposit. Please understand
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