PALACE Hotel (Beijing Qingheying Metro Station)

Used garbage and takeaways are not collected. A whole shopping bag that is carefully placed and displays the purchased items will be thrown away as "garbage". When it is thrown to the garbage station, the cleaner will just glance at it and deny that she threw it. We searched the garbage bag ourselves before finding evidence that the cleaner threw our things. In the end, there were only a few unpacked boxes left, and all the valuables were lost. The cleaner explained that someone searched the trash can after throwing the garbage... After finding evidence, we checked the surveillance. In the end, the evidence was conclusive and we saw the cleaner carrying a full shopping bag. The cleaner was still making excuses and denying it until I questioned how my things got to the garbage station. Then she kept silent. I called the police and the solution they gave me was to compensate me or the things I bought. I came to Beijing for five days. I bought tickets for every attraction every day but didn't go there. I came here purely to collect cultural and creative products. I wasted five days of hard work. I wanted to die. What's the point of compensating me? Not to mention compensating me for the second-hand cultural and creative products I bought from Xianyu. I don't know if they are genuine... The cleaning lady kept making excuses and her words were all contradictory. She lied to us that there was nothing in the garbage bag until we found the fragments in the garbage ourselves and then she started to play dumb and said she didn't know. We checked the surveillance camera and clearly captured it being taken out and thrown away, but she still refused to admit it. Later she admitted it. The explanation given by the hotel was that she thought it was paper garbage and threw it away. The funny thing is that apart from this, no real garbage was thrown away. The hotel said that because we were trained that there was something in the takeaway garbage, they didn't dare to throw it away. It's too ridiculous. Then they could throw away my other bags full of things. I put the cosmetic caps at the innermost part of the table, next to the bottles. The used paper on the table was not thrown away, but my caps were thrown away. I had to take a bag home to remind myself that I was afraid of being squeezed. The two thousand yuan worth of things were half scrapped and could only be used at home. I said don't be too outrageous. I really didn't dare to check out overnight, and the hotel said that according to the regulations, it is not allowed to be refunded. It was like a charity that you can only be refunded after this happened. I was very angry. I was delayed for several hours. I had to buy things again after paying money. The limited ones may not be available. I don't know if I will say that I will throw away everything I like in the future. Anyway, it can't be defined as stealing. Secondly, the hair dryer overheated and automatically cut off the power after three minutes of use. It took ten minutes for it to cool down. I was forced to go out to wash my hair every day. The towel I was given had a big hole. The explanation given was that it might be damaged by washing. I didn't talk about the inspection problem. Whether the hotel is empty or not, you will be given priority to the super invincible tail room, or the dark room wrapped in the stairs. You have to ask for a change. It's a hassle. The toilet paper was empty when I checked in. It hadn't been changed for three days. I had to go to the front desk to ask for it. I don't know what the cleaning staff did. They just came and threw things at people.

The front desk service was very good. We arrived at the hotel at 22:00 at night. The check-in was fast. They also gave the children slippers and enthusiastically helped to pull the luggage up the stairs. We asked for extra bed quilts, and the front desk immediately delivered them. Thank you! The cold weather brought warmth to us out-of-town tourists! The breakfast was delicious and the breakfast lady was very good