WoodSpring Suites Washington DC Northeast Greenbelt

I was very disappointed to find out that I had to PAY $250 pet fee which was more than my room. Unfortunately I took a ride sharing service which was very costly from the first hotel id booked. Had I know I had to pay $250 non refundable pet fee before arriving I definitely wouldn’t have booked that place it was a Saturday evening and all others places in the were booked. The Clerk Supposedly the Asst Mgr told me that that amount is listed on the site. It is not. My dog weighs less than 15lbs. $250 is ridiculous and I’m going to file a dispute my pet is ESA Certified snd she wouldn’t even look at the letter. There was also a fire in the microwave which I still don’t know how it happened and I was told the mgr would come and see the next day instead I was told again by the Asst Mgr who’s attitude was insulting and offensive that I would be charged $150 no one came yo see the microwave I woke up to a $155 amount taken from my account without my permission and that wasn’t the initial amount. Had I been found liable after inspection I would have paid cash. I noticed that this place is for people who are basically “living” there. Even though I stayed longer than I attended that totally ridiculous upfront non refundable $250 pet fee is the reason why The Gentleman that worked the overnight shift was awesome. He should be commended for putting up with the “ASSistant Mgr”. The Manager Diana was ok. However she never came to look at the microwave and I asked to be moved to another room. That never happened. I had food that I couldn’t really eat it was very unnecessary ridiculous costly stay. On top of that the vending machines charged $3.00 for a small bag of chips etc. AND my room was on second floor In the front of the place and all night long guest etc were outside laughing talking (smoking area). Anyway I would never recommend suggest or try to convince ANYONE to stay there. It’s a big rip off and what I wanted to be quite and affordable days to myself cost more than it should have. Basically close to $500 including the Expensive LYFT ride there from the bug Infested foul filthy smelling hotel I booked under Trip first. I will be filing a complaint and dispute about that $250 that’s ridiculous and that amount is important information for Travelers and should be clearly stated under pet policies. Never Again

We had a confirmed reservation. I arrived from out of town at 3 pm to be told that they could not honor my reservation because "the computer had overbooked" I was offered no accommodations nor alternatives. We had to find substitute on our own. I will never stay again at a WoodSpring Suite hotel.

The rooms are extremely not clean,you can smell tobacco everywhere, the front desk people are one of the worst people on earth. never go there please please

The only positive with the whole experience was the receptionist. During the whole 1 hour that i was there, the smell and aroma in the elevator, entire 3rd floor, and room was absolutely terrible. After voicing my concerns to the front desk about the stench and dirty bed linens, the receptionist told me that the hotel was aware of the problem and that they were trying to mask the smell with air fresheners!! She did change the bed linens and open the window. With the stench still being so bad, we checked out after only an hour.

The hotel was not what I expected. There was nowhere to park when checking in. You have to be buzzed in just to enter the property a red flag for me. The attendant had me and my spouse to check out the room before paying. It was like I was in the Bates Motel waiting for someting nefarious to happen. We quickly got out of this place. I don't recommend this facility to anyone.

Evening front desk safe , she is the best . Gets me in fast and it's never problem at this location for me

The property was overbooked and didn’t call until the afternoon of our stay to tell us.

The room had awful smell, the shower was dirty. The bed was so uncomfortable. Had 2 flat pillows. And the wash cloths . Were Dingji