Premier Inn Birmingham South (Longbridge)

Very dissapointing. the room was clean but had 2 really hard pilows . no choice of softer ones. had terrible nights sleep with stiff neck in morning. no one at reception to help. the restaurant food was one of the wost meals i have had anywhere. the chicken was overcooked and hard. chips were cold.so were the other 5peoples in our group.we did tell waitress .I just wont stay there again put me right off.

nice hotel

The reception staff were the best thing about this hotel, the room was dirty and the water in the bathroom was luke warm. The worst thing was the evening meal provided at the beefeater restaurant attached to this hotel, we were a table of 6 that had booked a table for 1930, upon arrival at the restaurant we were told there was no booking and we would have to wait 30 minutes, when we finally got a table the drinks were very slow to arrive, when the waitress finally took our order she informed us that there would be another 35 minute wait, our food finally arrived, my steak was ok but the peppercorn sauce was forgotten, also another member of our party ordered garlic prawns, again forgotten, these items finally arrived when I was eating my last mouth full of steak....shocking service from the kitchen We then asked for desserts only to be told "sorry kitchen is closed" REALLY you made us wait for over an hour then tell us this, and to top it off they totally screwed up our bills so our rooms were charged for totally different things that we didn't order....come on PREMIER INNS/BEEFEATER sort this absolute shambles out, I won't be visiting again and won't recommend this establishment to anyone

Lovely 😻 quiet hotel and lovely staff very nice area Longbridge . The Peppers chicken 🐔 place across the street is yummy . Justine and lad with beard on reception are a credit to the Premier inn company. . Being honest all the staff were lovely . The beds are a selling point with the premier inn like sleeping 💤 on a cloud