Red Roof Inn Helen

We won’t ever book here or ever book for more then one night. We had booked for 2 night stay feb 20&21/24 We drove from Canada a 2 day drive. I tried emailing through ******* Feb 20 that we wouldn’t make it that day because of the drive being longer from the traffic. The virtual agent couldn’t understand my message so I called Red Roof inn. There was no answer or answering machine. We tried calling again in the morning Feb 21 again no answer. When we arrived in the evening Feb 21 we were told because we didn’t call Feb 20 they considered us a No Show so they cancelled our 2 days! So after charging the 2 days we could pay again for another night if we wanted?? We didn’t want our money back for they 2 day stay - we just wanted to stay for the night we had previously paid for. We will avoid ever booking a hotel stay at a Red Roof Inn again and that’s our recommendation we will tell our family and friends.

Hotel was fine, staff was very nice - issue was a family nextdoor with a screaming baby very early in the morning. Very thin walls - bring ear plugs.

Everything was okay, except the towels. The towels were stained. Luckily, we had our own towels.

I booked a King jacuzzi room. Check-in was fine. The employee was great. However, when I went to use the in-room jacuzzi there was barely enough hot water to fill it a third of the way. Once I finally had enough water in the tub, when I turned on the jets, lots of black particles came out. Which means they are not deep-cleaning the jacuzzi tubs. So when you use one, there is no telling what you are sitting in. For this reason, I will not return.

2nd time my wife and i have stayed at this property and did not disappoint. We live close to helen and its a frequent last minute gettaway for years. The king room was clean, comfortable, quiet, staff was great quickly solving problem with new tv service (which is great). No complaints about anything. We have stayed at almost every property in Helen and cant beat this as far as a great stay for half the price of the others.

This was our 2nd at this Red Roof and again it was very clean and comfortable. First time with pet and no issues. Staff was very friendly and sociable. Only a 1 night but would stay longer when able.

Location is great ! Could be cleaner btu i understand it is high traffic and people don't clean up after themselves but trash cans were over flowing, breakfast was very minimal and not always coffee, Room was clean, warm and no complaints but no deadlock on the doors so you just have to trust the door is safe, there were many loud guests but guessing that is to be expected with time of year. Staff was friendly and easy check in and out

Good value in the center of town. Walkable to most restaurants, stores, activities. Breakfast was minimal and beds were lumpy and soft.

Put us in a room to start that the TV wouldn't shut off and had obviously not been serviced. They did make that up by putting us in a better room. The staff was friendly enough, especially in the evening. The morning staff was nice but obviously knew nothing of the area because when asked, he didn't mention where's a good place to eat, things to do in Helen, instead suggesting video games, arcade places, etc. Such a sad tale of the new generation. If not for the staff being very nice, this place would be a 2 star at best. Bed was very uncomfortable.