ASTON Sentul Lake Resort & Conference Center Reviews

Response from Property: Dear MarioMaWarmest Greetings from Aston Sentul Lake Resort & Conference CenterWe very much appreciate your comments regarding your stay at the Aston Sentul Lake Resort & Conference Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warmest regard,Faisal FuadFront Office Manager

Response from Property: Dear Mrs. Nasriyati,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, particularly with the front office service and the room type.At Aston Sentul, we strive to provide our guests with a seamless and enjoyable experience, and it is disheartening to learn that we fell short of meeting your expectations on this occasion.Regarding the front office service, we deeply regret any lack of warmth or attentiveness you encountered during your check-in and check-out. We understand that a warm and friendly reception is essential to set the right tone for your stay. Rest assured, we will address this matter with our front office team to ensure that such issues do not occur in the future. Hospitality and genuine care for our guests are at the core of our values, and we are committed to delivering a consistently positive experience.We also apologize for the room type mix-up. It is unfortunate that you were not provided with the twin bed room as requested. We recognize the inconvenience this caused, especially after a long walk with your baby. We have shared your feedback with our reservations and front office team to reinforce the importance of ensuring accurate room assignments and timely communication with guests about any changes to their reservations.Your concerns have been taken very seriously, and we appreciate your understanding when the front office team offered assistance after the mix-up. We acknowledge that it may not have fully alleviated the frustration you experienced, and for that, we are truly sorry.We value your feedback as it helps us identify areas for improvement and provide a better experience for our guests. Please know that we are taking immediate action to address the issues raised to prevent similar incidents in the future.We sincerely hope that you will give us another opportunity to serve you better during your next visit to [Hotel Name]. If you decide to stay with us again, please reach out to our management team directly, and we will ensure that all necessary arrangements are made to make your stay a memorable and enjoyable one.Once again, we apologize for any inconvenience caused and thank you for sharing your feedback with us.Best regards,Aston Sentul Lake and Conference Center Management.

Response from Property: Dear Valued Guest,Thank you for staying at ASTON Sentul Lake Resort & Conference Center. We do apologize for the inconvenience for the lapses of our service and facilities, we will identify these issues and find the solutions. We hope still have second chance to welcome you again in the future.Best Regards,Management ASTON Sentul Lake Resort & Conference Center

Response from Property: Dear Valued Guest, Thank you for staying at ASTON Sentul Lake Resort & Conference Center and share your review with us. We do apologize for the lapses in our facilities, we will follow up immediately. However, it such pleasant for us to know that you enjoy the stay.We look forward to have you again in the future.Best Regards,Management ASTON Sentul Lake Resort & Conference Center

Response from Property: Dear Mr. RezaThank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference CenterIt is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team.We look forward to welcome you back on your next visit.Best regards,Faisal FuadFront Office Manager

Response from Property: Dear Madam/Sir, Thank you for staying at ASTON Sentul Lake Resort & Conference Center. We're glad you and your family enjoy your stay with us. Surely, looking forward to having you again in the nearest future. Best Regards, Management ASTON Sentul Lake Resort & Conference Center

Response from Property: Dear Madam/Sir,Thank you for choosing Aston Sentul Lake Resort & Conference Center.We do apologize for what you've been trough, please allow us to express our deeply apologize.Your constructive feedback has passed to depar**ent involved, we will ensure it won't happen again in the near future. It would be great if we can do anything for your convenience, please let us know by sending an email to sentulfom@astonhotelsinternational.comIt's always been an honor for us to have your trust, we wish will serve you again in the nearest future.Best Regards,Aston Sentul Lake Resort & Conference Center Management

Response from Property: Dear Valued Guest,Thank you for staying at ASTON Sentul Lake Resort & Conference Center. Thank you for sharing this issue with us. We apologize that you have a bad experience related our breakfast. We understand that this matter should not happen and this one made you feel uncomfortable. We already share your review with our Food & Beverage team, we will investigate this issue and take serious action, and make sure it will not happen again in the future.We hope that we still have a second chance to welcoming you again in ASTON Sentul Lake Resort & Conference Center.Best Regards,Management of Aston Sentul Lake Resort & Conference Center