Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 25, 2024
Guest User
The first time I went to Amsterdam with my bestie, we arrived at the hotel at 8pm. It was by a very quiet river. I thought it was a remote location, but I didn't expect that the hotel was surrounded by attractions after walking around the next day: Anne Frank House and Tulip Museum, Church and Canal Yacht Center and Small Square.
The front desk receptionist, the blonde sister, was warm and friendly. She introduced the room and catering and the condition of the elevator to be repaired. She also recommended local restaurants nearby and helped to make reservations. The Chinese boss did a good job in employee training. The surprise was that the small suite on the fourth floor not only faced the beautiful canal, but also had a hot water kettle that girls always wanted. I like the hotel's logo.
The Western breakfast has a rich selection of hot and cold drinks. The restaurant environment is small and warm, and the illustrations on the background wall have a sense of déjà vu of campus blackboard newspapers. Because it was my birthday that day, my bestie took a group photo with the Polaroid provided by the hotel as a souvenir. The hotel staff, a beautiful long-legged sister, took the initiative to help, which was very nice. Check out on time at 11 am, and the luggage can be stored at the front desk.
After taking a cruise 🚤 and visiting the city, we returned to the hotel, rested in the restaurant, ate freshly baked cakes, and drank hot ☕️. The front desk helped me call a taxi to the airport and gave me a bag of snacks before leaving. It was really thoughtful! Looking forward to coming back next time 😘
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Price per night from:TWD 4,224
Posted on Jun 30, 2026
Tianshizaitiaowu198Our first international trip with the kids brought us to the Netherlands, and this hotel was perfectly located. It's away from the city center's hustle and bustle, yet incredibly convenient for getting around. A 1-minute walk to the left brings you to NOORD station, which is the first stop on the line, so you're guaranteed a seat. The surrounding area is lovely too, with nature and animals creating a peaceful atmosphere. The supermarket by the station is well-stocked with everything you need, and the food options there are great.
The room was very clean and thoroughly serviced daily. Overall, we were very satisfied with everything, especially the convenient transportation.
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Price per night from:TWD 2,333
Posted on Apr 9, 2026|Standard Queen Room
Guest UserThe room was spacious and comfortable, the bed was cozy, and the view was great, ensuring a good night's sleep. The staff were warm and attentive, providing excellent service. The hotel's location is superb, offering convenient transportation, and the breakfast selection was extensive.
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Price per night from:TWD 2,992
Posted on Feb 23, 2026|Premium Twin Room
Guest UserGreat location and staff, but poor cleanliness
I liked this hotel overall, mainly because of its fantastic location right in the center of Amsterdam. It was extremely convenient for walking around the city, and all the main attractions are very close by. The staff was friendly, multilingual, and helpful with everything. They gave us great recommendations on where to go and even lent us an umbrella for the rain.
Our room on the 4th floor was very spacious, especially by Amsterdam standards. However, the cleanliness was a major disappointment. The room was poorly cleaned: there was a lot of dust, the closets were dirty, and the coffee machine was so filthy that we didn't even want to use it.
My overall impression is not bad, but due to the lack of cleanliness, I would not stay at this hotel again.
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Price per night from:TWD 3,994
Posted on Jul 16, 2026|Sleep Twin Room
Guest UserHere’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation.
Dear Hotel Manager,
I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered.
Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation.
Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable.
Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way.
The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings.
The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following:
1. A formal investigation into the conduct of the staff involved.
2. A written explanation as to why my room was entered against my explicit instructions.
3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me.
4. An apology addressing the unacceptable treatment I experienced.
5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour.
I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed.
I look forward to receiving your prompt response and an explanation regarding these serious matters.
Yours sincerely,
Lauv Jaiswal
If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.
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Price per night from:TWD 3,923
Posted on Jun 5, 2026
Guest UserThis is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.
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Price per night from:TWD 2,672
Posted on Mar 9, 2026|Bed in 4-Bed Mixed Dormitory with Shared Bathroom
AchengdebairimengThe hotel's location is super convenient, really close to the train station and all the main attractions. Both the hotel and the room were spotless and didn't have any strange smells, which was great. The only minor downside was that the music from nearby bars could be a bit loud at night.
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Price per night from:TWD 579
Posted on Jul 12, 2026
QiangguolangThis is a large international chain hotel with excellent facilities, good hygiene, a top-notch environment, and standardized service. The hotel is located across the water from Central Station, and there's a free ferry service available 24/7. The pier and the view of the water are beautiful, and crossing the sea every day adds a unique charm to the experience.
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Price per night from:TWD 588
Posted on Feb 5, 2025
Vj Sud
The Hotel Library has an unbeatable location and room size!
Spacious big bed, enough walking space in the room and nice bath/toilet size too.
Location wise it is on the very main road - walking distance of 8-9 minutes from Centraal Station and opposite to the floating Chinese restaurant.
The views of the road from our room were really amazing too. Its heater quickly heats up the room.
TV is okay size and has few English channels - who doesn’t like to watch a TV in the hotel room before going to bed!
Their room service is good - they make the bed and give fresh towels.
There are few things that kind of take away one or two stars:
- the elevator, though we are happy that they have one, but the one installed is very slow and you have to keep the buttons pressed and if you take the fingers off it stops midway
- we asked for top floor since the views are always nicer from a height and they gave us the 3rd floor (top most) however, the hotel must clarify that after 2nd floor there is no elevator to the 3rd floor and to top it up, the stairs to the 3rd floor are so steep they reminded me of exercise called spiderman mountain climbers!
- their room service team however do not clean the area around the kettle. We had sugar dropped and used cups kept and they wouldn’t clean on daily basis saying the cups are to be cleaned by the guests - this was shocking! I expect this to be part of cleaning duty irrespective whether i stay one night or four!
- TV channels - out of the few that they have most of them wouldn’t air any content and just names of the channel which is quite irritating when you are given only two-thee channels to flip through.
Overall i rate it a 3.5 / 5 for the staff at the reception were really polite - all of them!
Happy to recommend this!
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Price per night from:TWD 2,441
Posted on Apr 3, 2026
Guest User
Great location - short walk to the Muiderpoort station and a 5 mins train ride into Amsterdam Centraal! For the price, the accomodation was very reasonable and had everything you need for a comfortable stay. House keeping comes by everyday so you always have a clean room and towels. A fridge in the room is also very handy. Staff are there 24/7 and very helpful.
The walls are thin, so if you have noisy neighbours you can hear everything, so it could be annoying!
Overall, great stay in Amsterdam!
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Price per night from:TWD 1,388