Zenitude Hôtel-Résidences Carcassonne

Awesome. Clean. Good welcoming staff. Good Breakfast.

A basic hotel, suitable really for 1 or 2 nights. On the plus side, the room was spacious with comfy beds and the kitchenette with fridge was a real bonus. The negatives - souless, small pool area, not the most attractive surroundings (between 2 roads). Just about walking distance to town but ideally you need a car. One real gripe was the poor wifi - this is 2024 so surely the wifi should be fairly reliable ??!!

To me it felt like a university student hall. Arrived to a locked gate. no welcome sign in gate. No phone number. So we waited for a car to arrived and entered when the gate was open. Not the welcome you would expect at a hotel!! I had booked, so they could have given me code! Rooms were clean, but a but tired. Pool was nice. Staff were great.

Travelling through as a family and stopped here to visit the beautiful medieval castle of Carcassonne. Directly in the city was too expensive, and we decided on this place because of the location, price, space we needed, pool, free parking and security. If you're in a similar boat, I would recommend this place. They do offer a breakfast with an extra cost, but we opted out as we preferred to indulge the French bakery experience before continuing our road trip. Overall the check-in was a pleasant experience - front desk spoke English and clarified everything with professionalism. I would like to mention that the security gate is unclear for incoming guests and should be stated more clearly at the door in multiple languages. Also, we were a little disappointed that complimentary coffee was not offered with the nicely displayed cups on the table, there was only tea with sugar. The reception area, pool area, elevator and our room were clean and thank you for a good stay. (unfortunately didn't take any pictures)