To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.1
Service9.0
Cleanliness9.1
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All reviews(112)
Positive reviews(27)
Reviews with photos/video(8)
Awesome stay(11)
Great location(11)
Awesome rooms(10)
Great service(10)
Delicious breakfast(8)
Awesome amenities(7)
Clean and tidy(6)
Justin__Case
Superior Double Room with Garden View
Stayed in Aug 2025
Couple
9 review
9.5/10
Amazing
Posted on Sep 16, 2025
The location is absolutely unbeatable - stepping out the front door, I was practically at the gates of the medieval city. The evening stroll along the ramparts with the hotel’s illuminated facade in view was magical.
My room was spacious and comfortable, with that perfect balance of modern amenities and traditional charm. Excellent breakfast!
Guest User
Standard Twin Room
Stayed in Dec 2024
Other
1 review
6.0/10
Posted on Jan 17, 2025
I would expect a 4* hotel to have better facilities, such as a kettle and fridge in the room.
The room was clean and the bed was comfortable but the bathroom needed refurbishment.
Guest User
Standard Double Room
Stayed in Aug 2023
Couple
1 review
9.5/10
Amazing
Posted on Sep 15, 2023
Clean comfortable hotel in a central location, friendly, helpful staff and easy check in and out.
Carl Hudson 1987
Classic Double Room
Stayed in Jul 2023
Couple
32 review
9.5/10
Amazing
Posted on Aug 4, 2023
Lovely hotel.
Staff attentive.
Housekeeping was very try good.
Didn’t try the restaurant or breakfast but smelt good :)
Room had a balcony which was an added bonus
kitty0409
Standard Double Room
Stayed in Mar 2023
Couple
21 review
7.5/10
Posted on Apr 28, 2023
Carcassonne is a castle-city town, the hotel is about 13 min waling distance from the train station.
Room is clean, and comes with a bathtub.
M49259****
Standard Double Room
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 11, 2025
The hotel is in a great location, right in the city center, across from the Carcassonne Castle, and within walking distance. The sanitation is OK, clean and simple, but just ordinary without any surprises, not even a mini bar, and can't be compared with hotels in the north.
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M443311****
Standard Double Room
Stayed in May 2025
Solo traveler
30 review
10/10
Outstanding
Posted on Jul 23, 2025
The environment is nice. Facing the Carcassonne Castle, the view is beautiful. The breakfast is average.
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Guest User
Deluxe Double Room with Terrace and City View
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 8, 2024
It's a great hotel. It has a good location, it's in the middle of the two areas to visit. It has a varied breakfast buffet and it's very good, you come out quite full.
The room they gave us had a view of the castle and a little terrace to relax on, but the cold didn't let us enjoy it. It's very spacious. The only detail is that the pillows are very soft, but otherwise, it's great.
Great service, very attentive. There are staff who knew how to speak Spanish.
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108660****
Standard Twin Room
Stayed in Nov 2024
Traveling with friends
6 review
10/10
Outstanding
Posted on Dec 25, 2024
The hotel room has a view of the castle and a large balcony where you can enjoy the sun and the castle. The room and bathroom are relatively large, and there are slippers, toothbrushes and other disposable items. The front desk service is good and luggage can be stored for free. I feel that the hotel balcony is the best place to see the panoramic view of the castle, but it is backlit in the morning and the night view is good at night. The hotel is about 20 minutes walk from the train station.
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118656****
Standard Twin Room
Stayed in Apr 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on May 29, 2025
The hotel is in an excellent location, very close to the castle. The customer service attitude is also very good, the breakfast is good, but the room is a bit small and the balcony is large.
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Bendilaohu
Standard Double Room
Stayed in Oct 2024
Couple
253 review
10/10
Outstanding
Posted on Nov 10, 2024
The hotel is in a very good location, with a view of the ancient castle. The front desk service is friendly, the room facilities are also OK, and the breakfast is also good. The town is relatively quiet at night. A good travel experience.
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Shuangmafeng
Superior Twin Room with Garden View
Stayed in Feb 2025
Couple
57 review
10/10
Outstanding
Posted on Apr 12, 2025
The front desk staff was very nice. When I arrived at the hotel that day, I found that I had left my wallet in the safe of the Arles hotel. I don't speak French, but I can communicate in English on the phone very smoothly. I asked the front desk to help me call the hotel in Arles. She not only helped me contact enthusiastically, but also gave me a lot of good ideas. Yes, my wallet and the cash inside were returned intact. Thank you very much🙏
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Hemichaijunmao
Classic Triple Room
Stayed in Jan 2025
Family
22 review
10/10
Outstanding
Posted on Apr 24, 2025
Facilities: Very good
Hygiene: Very good
Environment: Very good
Service: Very good. Suitable for family leisure and vacation, breakfast is also very rich, the family feels very comfortable, the room is relatively large, and there is a balcony, which is suitable for children's activities.
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201093****
Classic Double Room
Stayed in Sep 2024
Solo traveler
2 review
8.5/10
Very Good
Posted on Dec 24, 2024
The hotel's facilities are relatively new, clean and comfortable. It is within walking distance of the train station and the castle. The breakfast restaurant is also good, with basic breakfast food.
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Anonymous User
Classic Double Room
Stayed in Sep 2024
Traveling with friends
12 review
7.5/10
Posted on Oct 20, 2024
Good facilities and location, modern furnishings. Not particularly clean though (crumbs and pebbles on the carpet, hair in the bathtub and a towel didn't smell fresh). Reception very friendly, but couldn't help us (it was late at night), but nice at least.
The breakfast, well. Large selection, but not necessarily good French quality, including doughy croissants. It's probably aimed at American tour groups...