Relax46129619214
August 31, 2024
I had to ask to be move rooms 3 times due to the dirt of the rooms. 1st room I jumped on the bed and all dust fell off the headboard onto my face, dust also on light fittings, pic frames, phone. The bathroom was absolutely vile - orange body fat and black mould on the shower, tiles and grout, sink had a rim of scum around the plug hole and the overflow hole in the sink full of black dirt/mould. 2nd Room - wasnt as dusty but the bathroom was worse than above 3rd room - lil bit Dusty, shower was cleaner than the other 2 bathrooms but the sink was still manky dirty. at that stage i was so tired and needed a shower( wore my flip flops in the shower) i took the room. The swimming pool and changing rooms could do with a deep clean also and the floor in the sauna was black. The 3 stars are for all the staff i came in contact with, every single 1 of them was so lovely and helpful. EXCEPT the general manager I met was very patronising and spoke down to me. Until I told him the below. I studied hotel management in college, worked in many hotels. I stayed in some of the I now own a cleaning company for the past 10 years, we specialise is gym cleaning. I know what I'm talking about here. For a four star hotel I would expect every single room to be immaculate. This is why I pay to stay in nice hotels so I'm in a clean space. Very disappointed and I will never go back.