Novotel Paris Charenton le Pont Reviews

great hotel near to shopping mall, near to patiserie, cafe, bar, near to metro

Quiet neighborhood, clean rooms and very near the metro. All good!

The room has no air conditioner, we turned on the fan to breathe for five nights. The carpet was very dirty. Lack of shampoo, body wash, hand wash & lotion. All of them were not ready when we stayed in. Some of the items were empty. I couldn't agree that is a 4-star hotel. Except for those negative comments, the staff were very kind and helpful, we are a family with two little kids, and preferred to change a room with a bathtub. Staff arranged for us to change rooms on the next day. I do appreciate their kind help. The location of the hotel is very convenient. Close to supermarket and Metro. If the hotel improves the room cleanliness and the air conditioner works normally. I will come back to stay again.

The hotel is clean and quiet. The sergeant at work was kind to both of them. But little far way to The Eiffel Tower.

Was a nice stay, and you have all what you need just close to the hotel

The hotel is not near the scenic spot, but it can be reached in 2 minutes as soon as you get out of the subway station, which is very convenient. It is also close to the shuttle bus station. The hotel is new and clean, and the staff is very polite.

The hotel breakfast hot food only has eggs and sausages, which is too little. very noisy at night

The location is ok, but the facilities and the environment are not in accordance with a 4-star hotel.

I don’t know why we booked more than 1,300 RMB per night for one day. Ctrip’s price is *familiar, with strong negative reviews. Seven Days Hotel is not as good as Ctrip’s price fraud. This place doesn’t have to be so expensive at all? Ask Ctrip to refund money

Beds are not comfortable at all and restroom was bad suer smell did not sleep at all it ruined my paris trip was so tierd did not get to enjoy my vacation very sad.

The hotel is located in a good area of Paris. The hotel public areas are very nice and the reception staff very helpful. Our room was of a good size and the bathroom in particular very well appointed and appeared new. What really let the hotel down for us was the lack of air conditioning in our room where only a large fan was provided. A vent which was supposed to provide cool air provided nothing at all, but we did notice the hallways, reception and lounge areas were much cooler. We complained to reception about the excessive heat in our room and were promised an investigation but nothing happened. We consider this lack of a comfortable temperature in a guest room to be unacceptable in a 4 star hotel.

The place is good. But there was mis-communication. During arrival i was told that Breakfast is included in the charges. But 1 day later i discovered it was not so and i had pay 19 Euros for breakfast. The sink was blocked on the 2nd and 3rd day. The issue was reported but no one rectified. Room service is quite poor. We had to come down to collect additional water bottles. Additional water bottles was requested at extra cost. But they probably did not understand and did not supply water the next day.

The rooms were clean and neat. We were there 4 nights and we had great cleaning every day. The reception and bar staff were exceptionally helpful and friendly. The wait staff in the dining room, not as much. This is a nice hotel I’m a good area close to many restaurants, shops and public transport. However, it definitely could use refurbishing.

Nice people. Perfect location. Rooms okay. Asked for a bigger room which they arranged for the next day. Breakfast is fine!