DoubleTree Resort by Hilton Hainan - Chengmai

DoubleTree Resort by Hilton Hainan - Chengmai Reviews

DoubleTree Resort by Hilton Hainan - Chengmai

C01, Hongshuwan, Fushan Town, Chengmai, ChinaView Hotel Details
DoubleTree Resort by Hilton Hainan - Chengmai
DoubleTree Resort by Hilton Hainan - ChengmaiDoubleTree Resort by Hilton Hainan - ChengmaiDoubleTree Resort by Hilton Hainan - Chengmai
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DoubleTree Resort by Hilton Hainan - Chengmai Guest Reviews

4.5/5
Great
1023 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(1023)
Positive reviews(972)
Reviews with photos/video(363)
Classy environment(206)
Friendly front desk staff(110)
Tasty food(55)
Large rooms(38)
Perfect for kids(36)
Poor air conditioning(16)
Secluded lake view(9)
Has facilities for children(5)
Negative reviews(51)
Lilyfu
Handicapped-friendly Room
Stayed in Jan 2023
Couples
48 review
4.5/5
Great
Posted on Feb 8, 2023
This hotel was quiet far away from most convenient stores . And you can’t order food online The breakfast was pretty satisfying. Enjoyed my stay!
Response from Property: Dear Guest, thank you for choosing DoubleTree Resort by Hilton Hainan - Chengmai on your recent stay and taking the time to share your feedback with us here. We are disappointed to learn that we failed to meet your expectations. Rest assured we are taking your comment with extreme concern, and we have shared your observations with our management team to undertake necessary corrective improvement. We do hope to have the opportunity to welcome you back again.
Sachin Daryn
Guestroom - with View (Double bed)
Stayed in Dec 2022
Couples
25 review
3.7/5
Posted on Dec 28, 2022
Nice place for a short stay. There isn’t much eating places around the hotel. Nice wetland park next to the resort.
Response from Property: Dear Guest, thank you for choosing DoubleTree Resort by Hilton Hainan - Chengmai on your recent stay and taking the time to share your feedback with us here. We are disappointed to learn that we failed to meet your expectations. Rest assured we are taking your comment with extreme concern, and we have shared your observations with our management team to undertake necessary corrective improvement. We do hope to have the opportunity to welcome you back again.
Jenna
Handicapped-friendly Room
Stayed in Dec 2022
Solo travellers
16 review
5.0/5
Outstanding
Posted on Jan 29, 2023
A nice resort with great comfortable beds and a great view.
Response from Property: Dear Guest, we are delighted that you have chosen to stay at DoubleTree by Hilton Haikou Chengmai. Thank you very much for sharing your experience and leaving your review. It makes us very pleased to hear that you had an excellent stay with us. Your compliments about our hotel view is highly appreciated and your recommendations mean a lot to us. We wish to have the opportunity to welcome you back again soon.
Candice Carly Swigelaar
Family Triple Room
Stayed in Aug 2022
Family
12 review
3.0/5
Posted on Aug 10, 2022
This hotel was far out. Everything at this hotel was expensive. The location is in the middle of nowhere so you cant order anything, you are forced to eat expensive hotel food. Nobody to help with luggage, the poor reception girl tried to help me. Their wheelchair only has one tyre.
Response from Property: Dear guests, thank you for choosing Doubletree Resort by Hilton Hainan-Chengmai and sharing your stay experience with us. I'm sorry that we couldn't give you a full check-in experience. Regarding the problems you mentioned, we will make targeted improvements. I hope we can still serve you and your family next time. Look forward to your coming again!
Matthew Brandon Kelsey
Guestroom - with View (Double bed)
Stayed in Jul 2021
Family
9 review
3.7/5
Posted on Jul 30, 2021
The rooms are spacious, clean and modern. We visited at a low point so the kid's water play area wasn't completely open - call before you go to confirm. I'd have added an extra start if the water play area was open.
Response from Property: Dear Guest,Warm greetings from DoubleTree Resort by Hilton Hainan - Chengmai.Thank you very much for taking your precious time to share your experience following your recent stay at DoubleTree Resort by Hilton Hainan - Chengmai.We have well noted your comments on the hotel and the disappointing experience at the the kid's water play area. Please accept my sincere apologies for any inconvenience this may have caused you.In relation to your feedback, kindly be advised that I have shared your comments with our relevant department managers to work towards the better solution to ensure that valued guests such as yourself have the best experience at all times.I hope that despite the issues, we will have the pleasure to welcome you back to DoubleTree Resort by Hilton Hainan - Chengmai in the near future.
Guest User
Guestroom - with View (2 beds)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 8, 2024
When I checked in, the front desk was not very welcoming, and there was no concierge to help with the luggage. I didn't feel the service, and the location was a bit remote. But the brother in the swimming pool made me feel that there was still service🤣First, one of our children went into the water without a swimming ring and choked. The brother quickly jumped into the water to save the child, and then paid special attention to the child, doing his duty. Then we brought another swimming ring to inflate, and found that the swimming ring was leaking and broken. The brother quickly came up to ask, and I said it was leaking and I didn't want it. He said it was okay, let me see if I can help you fix it. There is such a service? ? Then he helped me fix it very seriously🛟, and it really fixed it😂This technique👏🏻 must be photographed and praised
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Response from Property: Dear guest, thank you for choosing to stay at the DoubleTree Resort by Hilton Hainan Chengmai and speaking highly of our services and products. All staff in our hotel have been committed to providing the highest level of service to guests and using thoughtful actions to make guests feel warm. We have forwarded your suggestions and feedback on hotel services to relevant depar**ents for timely improvement. We will continue to work hard to provide you with better services and look forward to your visit again.
Tutuniuer
Guestroom - with View (Double bed)
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 7, 2024
This is my second stay here. I like it very much. It is not far from Haikou, but the environment is very good and it is a very quiet place. The hotel service facilities are excellent and the swimming pool is superb. You can walk along the mangrove plank road in the morning. You can see various mangrove plants and animals along the way, as well as cute little squirrels. It is also suitable for family outings.
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Response from Property: Dear guest, Thank you very much for choosing to stay at DoubleTree Resort by Hilton Hainan Chengmai and for your generous comments. We are honored to know that you had a pleasant stay and were satisfied with the room hygiene and breakfast facilities. Regarding the location of the hotel you mentioned in your review, the hotel is located in R&F Mangrove Bay, with a negative oxygen ion content of up to 18,600/m³, which is a veritable natural oxygen bar. You can walk 200 meters to the 2,200-acre Mangrove Bay Wetland Park, and you can also check in at Flamingo Island, where there are hundreds of flamingos introduced from Cuba. Have an intimate contact with the flamingos and heal the entire holiday! We sincerely look forward to providing you with a wonderful experience every time you stay. Looking forward to seeing you again!
Guest User
Themed Room - Lake-View
Stayed in Apr 2024
Other
21 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is decorated with flamingo patterns and has a unique style. The balcony overlooks the wetland park. The air quality is very good, and the negative oxygen ions on the wetland display reached 10,000.
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Response from Property: Dear guest, Thank you very much for choosing to stay at the DoubleTree Resort by Hilton Hainan Chengmai and for your generous review. We are honored to know that you had a pleasant stay, were satisfied with the hotel's environment and facilities, and spoke highly of our services and products. All staff in our hotel have been committed to providing the highest level of service to guests and using thoughtful actions to make guests feel warm. The hotel is located in R&F Mangrove Bay. The negative oxygen ion content is as high as 18,600/m³. It is a veritable natural oxygen bar. You can walk 200 meters to reach the approximately 2,200 acres of Mangrove Bay Wetland Park. You can also visit Flamingo Island and the flamingos. There are hundreds of flamingos imported from Cuba on the island. A close encounter with the flamingos will heal your entire vacation! We sincerely look forward to providing you with a wonderful experience every time you stay. welcome next time!
Guest User
Guestroom - with View (2 beds)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Hainan Island West Line Self-driving, the first stop is Chengmai, I chose this Hilton Garden Inn, the hotel is very good, the room is very large. The front desk brother Deng Dunping also upgraded our room type, thank you. The hotel is right outside the mangrove park, I bought 2 tickets for 50 yuan, the flamingos are very beautiful, worth seeing, not bad!
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Response from Property: Dear distinguished guests, thank you very much for choosing DoubleTree Resort by Hilton Hainan Chengmai and having a wonderful holiday here. Our hotel has always been based in Chengmai, Hainan, the world's longevity hometown, relying on the Mangrove Bay Tourist Resort to create the first stop of Hainan's western tourism and a new choice for Haikou's suburban vacation. It is also the boarding point for Hainan's ring island tourist highway sightseeing bus-Chengmai R&F Mangrove Bay Dongpo Shutang Station. Here you can get close to hundreds of flamingos, taste Fushan coffee, try Qiaotou selenium-rich sweet potatoes, and breathe fresh air in thousands of acres of tropical mangrove wetlands. You are also welcome to come again to experience and discover more surprises.
yy0101
Guestroom - with View (2 beds)
Stayed in Apr 2024
Family
14 review
4.5/5
Great
Posted on Apr 14, 2024
The hotel is not that new, but the environment is great. The balcony overlooks the mangroves, which is great! The key is that Xiao Deng and Junjun at the front desk are super loving. Because the child was sick and couldn't go out to play, they helped us extend our room until five o'clock🙏
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Response from Property: Dear guest, thank you for staying at DoubleTree Resort by Hilton Hainan Chengmai! We are honored to know that you had a pleasant stay. Thank you for your affirmation of the hotel's services. The hotel has always been committed to providing guests with the most comfortable stay experience. We sincerely look forward to providing you with a wonderful experience every time you stay. Looking forward to seeing you again!
Guest User
Handicapped-friendly Room
Stayed in Apr 2024
Friends
1 review
4.8/5
Amazing
Posted on Apr 11, 2024
The hotel environment is very good and suitable for leisure and vacation. The chain brand management service is also very good. The little girl named Wang Na at the front desk also enthusiastically introduced the room types and check-in suggestions. She also gave away cookies baked by the hotel kitchen as souvenirs. This is the most recommended hotel in Chengmai
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Response from Property: Dear guests, thank you for choosing to stay at DoubleTree by Hilton Resort Hainan Chengmai and for giving us a good review. We will uphold the "meticulous and considerate" service of the Hilton DoubleTree brand of Hill Global. The warm and home-like stay experience starts with a freshly baked hot cookie. We always care about your needs and make your journey more comfortable and natural. We look forward to the opportunity to continue to provide caring services to you and your family in the near future!
kikike
Guestroom - with View (2 beds)
Stayed in Feb 2024
Family
43 review
5.0/5
Outstanding
Posted on Feb 21, 2024
It is very convenient to take a taxi from Fushan High Speed ​​Rail Station to this DoubleTree by Hilton hotel. The hotel is in the style of a resort hotel. The rooms are very large. We upgraded to a lake view room that overlooks the lake and the wetland park. The view is very good. I don’t want to go anywhere. I just want to Stayed at the hotel. The hotel's twin beds are very wide, the bedding is good, and it's very comfortable to sleep on. When I woke up in the morning, I opened the window and looked at the 180-degree view of the wetland park. It was really refreshing. The breakfast restaurant is large, the food is good, there are many varieties, and the rice noodles are delicious. The hotel gave us tickets to the Wetland Park. The flamingos inside were very beautiful and I took a lot of photos of them. The hotel staff are very friendly and the service is very enthusiastic, especially Wang Na Belle at the front desk. Special praise. The service is very professional and she answers all questions.
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6/15
Shuxingtianxia
Guestroom - with View (2 beds)
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The room is beautiful, the front desk service is very good, the view is very good, suitable for a quiet daze and vacation
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Response from Property: Dear guest, thank you for staying at the DoubleTree Resort by Hilton Hainan Chengmai and sharing your stay experience with us. Your satisfaction is our greatest expectation. The hotel is located in the Spanish-style wetland ecological bay area, backed by the 2,200-acre Mangrove Bay Wetland Park. It is rich in negative oxygen ions, making travelers feel relaxed and happy when resting. We sincerely look forward to providing you with a wonderful experience every time you stay. welcome next time!
Anonymous User
Guestroom - with View (Double bed)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
I came to the mangroves to recuperate during my vacation. The air is fresh and the room is very clean. All follow-up services such as check-in and check-in are handled by Miss Wang Na. She is super gentle and works seriously and responsibly. We have just arrived here and are not used to the hot weather, so she was very considerate. water. There are tickets for the Wetland Park next to the hotel, as well as shuttle buses to and from duty-free shops. All facilities are complete, very suitable for recuperation!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at DoubleTree Resort by Hilton Hainan Chengmai! We are honored to know that you had a pleasant stay. Thank you for your affirmation of the hotel's services. The hotel has always been committed to providing guests with the most comfortable stay experience. We sincerely look forward to providing you with a wonderful experience every time you stay. Looking forward to seeing you again!
Anonymous User
Handicapped-friendly Room
Stayed in Mar 2024
Friends
3 review
5.0/5
Outstanding
Posted on Mar 12, 2024
I came back again and met Miss Lena who was working hard. This time I ordered a breakfast-included experience. The food was still good. I have a little question: Why do I put it on the ice cream truck every time I pass by? It seems like the cartoons are all from the same episode haha
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at DoubleTree Resort by Hilton Hainan Chengmai. We are glad that you can take the time to share your stay experience with us! We are honored to receive your recognition of our hotel services. Your satisfaction is the best appreciation for us. We have been committed to providing every guest with a home-like service, so that you can relax and feel happy during your stay. Thank you again for your detailed comments and continued support. We sincerely look forward to your visit again. I wish you a happy life and look forward to your visit again!