Anonymous User
January 4, 2024
When we checked out, there was a female staff member at the front desk. If we broke a glass, we were very sure it was not us, because we would check if there was anything left in the room before going out every day, so If a glass breaks on the ground, it's impossible not to notice it. The key point is that she insisted that her employees found it when they entered the room before cleaning it. She also asked me if I needed to see the surveillance camera. It was so ridiculous. Where did the surveillance camera come from in the room? It would be even scarier if there was. In short, because we were in a hurry, we didn’t continue to argue. In the end, I paid 250 baht as the staff asked. I paid this purely because I didn’t want to waste time arguing. I think the cleaning staff lied. If it was them They also need to compensate for the broken ones, but the responsibility is passed on to foreign tourists. Generally, foreign tourists will pay because they are too lazy to argue. This incident made me feel very angry and speechless. It is absolutely unreasonable to let the customer take the blame based on the staff's words without any evidence. I do not accept this approach.
The other two male staff were really welcoming and helpful. It's just that my opinion of this hotel dropped a lot because I had to say that we broke the glass.
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