Crown Resorts Horizon Hotel

The hotel and staff are magnificent the moment you stepped through the door you were made to feel special. The hotel was spotless. Great facilities. A special mention to Costas who was the hotel porter. He was a character very friendly and tells a good story. Also Ash who was a very attentive pool bar tender. Always smiling and polite xx We can't fault any of the staff they went above and beyond for guests. Will definitely be back.

Fantastic service and a beautiful, clean hotel. The staff really cannot do enough for you. The attention to detail in both service and the standard of the hotel is excellent. The food is good with alot of choice. The outdoor pool is large with lots of comfortable beds. We were made to feel so welcome from the moment we stepped through the door.

November stay as a couple all inclusive. Only 100 guests when we were there, full capacity is 400 guests so bear in mind. Arrival First impressions were excellent, hotel looked beautiful and we were immediately pleased with our choice. Very warm welcome and smooth check in with lovely iced lemonade drink and towel. Suggest they dampen towels as no real point in getting a dry one. Porter took our case up to room. Room Very well appointed and comfortable. On entering the room we saw a Cali beach bag with pool towels ready in there which is a nice touch. The 3 things I look for and which are important to us are cleanliness, comfortable bed and decent shower power. The hotel delivered on all. Did not have any issues though perhaps they could add bedside tables that have drawers to create a bit more storage. There was a mini bar with 2 beers, 2 waters , 2 fizzy drinks and 2 juices replenished daily. The safe was at an appropriate level. Also a nespresso machine. We are not balcony people and never used it but view was nice of the mountains. Only issue in bathroom was no fan. Towels were fluffy and large enough and you get bathrobes. We loved our room. Pool Stunning pool area with tonnes of sunbeds, that are actually like beds with thick mattresses. Each pair has its own parasol but they are very close together (apart from the water sunbeds). No towel reservations before 8am allowed. Can't really move sunbeds to follow sun but did not matter as we just moved area. The water sunbeds go quickly but we never really wanted one as easy to drop things in the water by accident. Only 1 toilet each for men and women by pool. Think they need more. The pool towels are good quality and full length, no silly towel cards. You can replace at reception or there is a pool guy/ lifeguard. Suggestion to make them wider more to protect the beautiful sun beds. Background music around pool is not my thing but understand some people like it so suggestion would be to have a quiet area with no speakers. The pool bar offers all manner of drinks and service to your sunbed should you wish. Bars/ drinks 2 bars outside and 1 inside. Excellent drinks offering. Estrella and local Keo on tap and bottled Carlsberg. Good cocktails and staff happy to make off menu ones. Many branded spirits included in the AI offering. Wine drinkable but area for improvement. Note they have 3 different reds and whites and 2 roses. Also 2 types of fizz. Plastic glasses were good quality reusable ones. Think they need a more eco friendly water solution. Breakfast The main restaurant is lovely with beautifully set tables and comfortable chairs. You can eat inside or out. The choice at breakfast was amazing. Eggs or omelette freshly made if desired, French toast, pancakes, freshly baked pastries, breads, meats and cheeses and even smoked salmon, chocolate cake and fizz if you so desired. Can't think of anything they missed. Coffee served in a pot but you can get one made from the machine which is better.