We were locked out of our room, after just going downstairs for breakfast, due to the card reader going bad. We had to wait for Pop A Lock to come out and break into the room where ALL of our belongings were, including car keys and phones. Luckily they were close, as we were told that sometimes they are hours away. We were told this was a regular occurrence, that the locks had "factory defects". Other members of our group (in a different room) had to leave to meet time constraints, while we missed our 10:00 meeting all together. We were not offered any discount or refund - but we did receive a free bottled water and a small bag of chips for our troubles.